Verified Document

Operation Service There Are Several Data Analysis Chapter

b)

Given the added consternation to staff and the real potential for decreased customer satisfaction when a rental r official reservation policy is put in place, it is recommended that the resort simply go back to a first-come, first-served basis for the palapas, perhaps with guidelines established for leaving the palapas (e.g., guests who leave a palapa unoccupied for more than an hour forfeit their claim to the palapa, even if they leave their belongings there). This will ensure a greater availability of palapas by making day-long holdings more rare (people that pay to rent them for a full day will likely not relinquish them) and provides a clear and fair means for access to the palapas. There will still be complaints, but as the resort will not be involved in assigning palapas customer satisfaction with the resort should increase overall.

Parts of this document are hidden

View Full Document
svg-one

Tracking customer requests and complaints will allow a hotel to adjust based on changing needs without implementing programs on a "just to see" basis, which appears to have happened in this case. Being pro-active is ideal, but guessing what customers will pay or what outcomes will be is an ineffective way to practice lean management. Staff responsiveness and limiting resource provision to the actual needs and demands of guests is essential for any hotel operation, and maximizing room occupancy should be the first priority. Additional projects/services should only be undertaken as warranted by evidence.

Cite this Document:
Copy Bibliography Citation

Related Documents

Operations Management Course Title: Operations Management Textbook...
Words: 2357 Length: 7 Document Type: Essay

Operations Management Course Title: Operations Management Textbook Operations Management: An Integrated Approach (4th edition) R. Ried Nada Sanders, 2010 ( chaps attached) This assignment part 2 a previous assignment I chose a fitness center business choice. Measurement of quality characteristics of business Measurement of business quality and selection of statistics which will be used to measure business quality depends on three major activities. The first is the selection of goals upon which the

Operations Management Space Age Furniture Company Answers
Words: 2679 Length: 9 Document Type: Term Paper

Operations Management Space Age Furniture Company Answers What options are open to Coral to address this problem? The cost of operations is regarded as one of the major issue for a business. The management has to take necessary corrective action to enable the business in handling issues for example cost of inventory handling and labour cost of operations. In certain conditions the business requires management to take decisions that are relevant for increasing

Operations Management Boeing
Words: 1772 Length: 6 Document Type: Research Paper

Operations Management Boeing: Boeing is the largest aerospace company across the globe and the leading producer of commercial jetliners as well as space, defense, and security systems. Since the firm is a top American exporter, it supports airlines and American and allied customers in approximately 150 countries. The firm's products and customized services include commercial and military weapons, launch systems, satellites, aircrafts, electronic and defense systems, advanced information and communication systems,

Operations Management Role of Operations Manager Operations
Words: 949 Length: 3 Document Type: Essay

Operations Management Role of operations manager Operations management: The importance of OM at IKEA Operations management is defined as "the design and management of products, processes, services and supply chains. It considers the acquisition, development, and utilization of resources that firms need to deliver the goods and services their clients want" (What is operations management, 2012, MIT Sloan). Tasks of the operations manager may span from "determining the size and location of manufacturing

Operations Management Report -- Community Bank of
Words: 4074 Length: 13 Document Type: Essay

Operations Management Report -- Community Bank of Perth The Community Bank of Perth has experienced tremendous growth in home loan refinancing in the past two years. This is due in part to continued growth of the Western Australian mining sector, as well as increased consumer interest in more innovative and economical loan terms. With rising competition in the market, more lenders are now aggressively working to boost their market share through

Operations Decision Assume You Have Been Hired
Words: 900 Length: 3 Document Type: Essay

Operations Decision Assume you have been hired as a managing consultant by a company to offer some advice that will help it make a decision as to whether it should shut down completely or continue its operations. It currently uses 100 workers to produce 6,000 units of output per month (working 20 days / month). The daily wage (per worker) is $70, and the price of the firm's output is $32.

Sign Up for Unlimited Study Help

Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.

Get Started Now