Operations In Today's Technology, It Is Important Term Paper

Operations

In today's technology, it is important that data sent via the computer are safe and free from elements that can destroy them. This is especially critical on the transfer of confidential and important data. One of the elements to achieve data safety is the use of anti-virus software products.

The customer expectations in anti-virus solutions seem that they are not yet met by the industry due to the increasing data security problems that still exist especially in the use of the Internet. Although organizations in the industry are developing a great number of anti-virus solutions, the satisfaction to customers are not yet enough to say that the anti-virus industry is successful in its goals. As indicated by William Knowles in his online article,

Public concerns over general Internet security levels are affecting e-commerce, particularly in the area of online shopping.

However, despite of the Internet security problems that continuously evolves, positive feedback can still be given to the industry in terms of how it meets customers' expectations because of the fact that Internet security problems occur only to few web sites while the others successfully fight data intrusions.

Total quality processes in the industry of online data safety ranges from simple tests of security software products up to extensive tests where beta version of products are released for test and evaluation of users. The later was found to minimize data security problems because of users' participation in testing the products. There are some organizations, such as the Trend Micro Inc., that releases beta version to customers to try their anti-virus products. This does not only help in evaluating the products' efficiency but also helps the company in marketing the products.

References

Knowles, W. Internet Security Problems May be on the Rise

Retrieved on November 8, 2005, from Online.

Web site: http://lists.jammed.com/ISN/2001/04/0021.html

Internet Security Overview.

Retrieved on November 8, 2005, from Online.

Web site: http://www.firewallguide.com/overview.htm

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