Organizational Personality Citizen\'s Hospital Is an Organization

Organizational Personality

Citizen's Hospital is an organization where employees and the organization share common goals. The organization has a personality of confusion. The culture of the organization focused on patient satisfaction where the climate was democratic with an emphasis on interpersonal skills, democratic values and human motivation (Francis, 2012). The structure was hierarchal and operated by departments.

Shared common goals included enabling patients to gain adequate recovery in the fastest, most effective way with safe measures to prevent infection and other illness. The psychological part of the company displayed friendliness with the interview processes that included a peer interview with the department's employees to determine capability. Upon hiring, all new hires were required to go through a socialization process of employee orientation and mentor training. Once the new hired is trained, confusion sets in with unsafe practices.

The organization developed large amounts of back injuries from role stress and a lack of harmony. This demonstrates research where organizations often lure attractive applicants by presenting favorable, but inaccurate information intended to signal to the applicant a good fit (Landy, 2013). This also presented some conflict between values of the organization and its employees where the primary reason for injuries was the lack of harmony.

The structure of the organization was hierarchical with upper management, middle management, department heads, supervisors, licensed personnel, and then bottom level employees. Departments operated with in teams of employees to perform designated job duties.

Middle management displayed a dictatorship attitude with demands for unlimited responsibilities. This caused negative attitudes with employees all employees below the middle management. Arguments and bad feelings developed between departments. This also demonstrated the concept of bad fits between the organization and some employees.

The organization is in serious need of psychological and physical design change to enhance productivity and worker emotions. In the hiring process, the human resource management should consider aspect of mental and physical abilities of applicants. Personality, interpersonal skills, and emotional intelligence should also be considered to determine good fits between employees and the organization.

Where there will always be issues with satisfaction, performance, rewards, and motivation, the psychological aspect should consider how to best meet patient needs with a uniform team approach with safety for all in mind. Where the organization has high expectations on patient safety, employee safety should also contain high expectations. The safety first should consider all stakeholders, including employees and visitors, not just patients.