Narrative in the End, Many

¶ … Narrative

In the end, many of the studies reviewed come to the same conclusion, that supervisors have a significant impact on the employee's work experience. An employee's emotional experience, job satisfaction, and ability to handle conflict within the workplace all is affected by the supervisor's interactions and leadership style. Research also concludes that there are purposeful acts supervisors can take to improve their communication with their employees.

Possible Alternative Solutions:

The possible alternatives supervisors have at their disposal, to improve supervisor-employee communications, are varied. First, improving the leader-member exchange can help employees understand their job breadth similarly to their supervisor's understanding. Second, supervisors can balance the level of supervision they give employees, to prevent resentment and improve communications. Third, implementing a transformational leadership style can help improve the employee-supervisor relationship, which will improve communication. Fourth, the supervisor's action can significantly make up for the issues employees experience, including difficulties in communication, when the organization is lacking in the service climate area. Lastly, understanding which types of communications are best delivered by direct supervisors and which are best delivered by senior management can help improve the reception of these communications.

Best Alternative Solution:

The best alternative solution involves combining several of these possible alternative solutions. The best solution involves implementing a training program that instructs supervisors in finding a balance in their management levels, using transformational leadership tools and ensuring communications come from the correct source for maximum effectiveness. An employee resenting their supervisor is going to negatively affect the way they receive communications and their willingness to utilize the information they do receive. For this reason, supervisors at Kongsberg Automotive should ensure they are not micromanaging their employees, while still giving them the help and support they need to perform their duties.

Employing transformational leadership tools too will help improve the communication process as well. Leaders who inspire their employees through their passion and their vision are more likely to have employees who are willing to follow them. These employees are more willing to listen to their supervisor's communications and implement the ideas presented in them. In addition, these employees more often feel as if their communications up the organizational chain will be better received.