PE System People Express\'s (PE) System People

PE System

People Express's (PE) System

People Express's (PE) System, Style Skills Strategy Implementation and perspectives

People Express (PE) views itself as the largest and profitable economical, short-haul airline from North America. From this Vision, the Company came up with the corporate strategies which will help PE to achieve what it wants to become in the future.

People Express (PE) needs to expand its operations continuously country wide through the development of new routes and a new hub, as the company adapts internal structure and capabilities to fit with the strategic growth. Also the employees remain the force behind growth, just as the low rates, efficiency and customer experience are keys to success in order to continue being an economical and short haul airline.

People Express (PE) does not follow the traditional management control or the conventional budgetary systems. Instead it opts for a new system that extends beyond financial purposes.

Now the company is introducing the Balanced Scorecard to part distance between PE's vision and strategic objectives. The People Express (PE) believes that its objective of developing Balanced Scorecard, which are financial, customer, internal process, and learning and growth, will provide as a basic measurement tool to determine how the organisation can perform aligned with People Express (PE)'s objectives.

Scorecards

People Express (PE) different types of scorecards can be described as follows:

The corporate scorecard; which will translate the corporate objectives, performance measures and drivers into more easily understood operational metrics and goals will be optimise each level of the organisation.

The Business Unit / Department Scorecard; which will be implemented at business unit or department level, for example, Human Resource, Finance, Marketing, Information System and etc.

Route/Plane Scorecard; will introduce clear way of measuring the profitability of each fly route of PE's planes.

Team / Individual Scorecard; will serve as the final step in the process from corporate, business unit/department, route, and team / individual levels that optimises PE's organization to fully align the individual and collective objectives to those of the corporate, business unit/department, and route.

Perspectives

Financial Perspective

Financial perspective is expected to cut costs of ground operations to achieve the organisational level objective of lower costs per passenger with the creation of such parameters.

As Cost per Ground Handling personnel, Number of customers handled per ground operations personnel, Specific targets will be set to measure performance on the above 2 parameters and these will be assessed on a regular basis.

Customer Perspective

With reference to services at ground operations, the activities of CSM become imperative due to direct contact with the organization's customers. This can be measured on parameters such as Customer Satisfaction Survey', Number of customer complaints, Check-in queue time, Boarding gate queue time

In terms of internal process improvements, CSM will need to assess Ground Operations on performance measures such as Check-time, Baggage Loading Time, Boarding Time and Refueling Time