Planning the Needs of Other Organizations
Identify three critical success factors that Benefast Partners should consider for its HRIS system.
Three critical success factors that Benefast Partners should consider as a part of their HRIS system, these include that of having multiple partners, having a retirement plan for all employees and to have more of a Web interface available (Kavanagh & Thite, 2009, p. 98). When all of these are in place, the organization will run smoother, and have the capabilities of meeting the needs of those that are employees and customers better on a regular basis. Without considering these possibilities, the company will continue to lose money, and people will not have a retirement plan if one should go that route in the future. In essence, he or she would have to continue to work in order to save up the money, instead of having a 401(k) available to accumulate the necessary funds to make this possible. Regardless, the goal of a person is to meet the needs of others internally and externally; however, at the rate Benefast Partners is going, they are more likely to go under in the years ahead if they do not make it work and soon for each individual who works or consumes what is available to them.
2. Based on the information in the case, evaluate Benefast Partners' strategy.
Benefast Partners strategy is to have retirement plans for those that are Fortune 100 companies. They are reaching the small organizations that are in need of their services. In fact, their market also includes those that are mid-sized as well. This limits them currently in their potential for growth because of how few resources the small business owner has available to him or her at that given time. The company has done 401(k) retirement plans to those particular organizations; however, Benefast chose to not charge them enough for those business owners to consider implementing them at their own workplace. Through this effort, they decided to come up with a package effort for calculating how much was earned on a regular basis with their business transactions. Their processing time was considered slower compared to others offices that had multiple platforms in order to meet the needs of others. As a result, their means of doing business was making it to where they could administer the needs of others easily through their chosen methods. Through this, Benefast Partners launched their new product with a parent company. When their third client signed on, they had grown immensely because of this choice; consequently, they overbudgetted what was available to them, and this ended up hurting them as more people signed on for their retirement plans (Kavanagh & Thite, 2009, p. 97-98).
3. Discuss the methods to be employed to ensure that an HRIS package meets the majority of clients' needs.
The methods to be employed are imperative for the success of Benefast Partners. Here is exactly what it is they need to do in order to handle their issues properly. They need to plan out exactly how they will meet the needs of others. This will take time in order to make this happen because of this will help them in gaining customers and remaining within budget. Through this, long and short-term goals are realized, and each person in the department does everything possible to achieve them. After this is accomplished, they will need to analyze the results from each of the factors that they are struggling with in order to see if they achieving their endeavors or not. The next step is then to have a design in place, or a "blueprint" for everyone to go off when the business is open. This will mean updating their website or hiring someone to make it stand out as well as having the marketing team let others know how wonderful Benefast is and why their business should get their retirement plans from them. As a result, their market will grow, and they will have more customers through this process. Once everything is in place, they can then implement their plan and test it over a period of months and years. They will continue to grow internally and externally because of taking these particular actions, and will have multiple partners to keep them prospering (Kavanagh & Thite, 2009, p. 4).
4. Discuss the role of the HR professional in this process.
The role of the HR professional is critical during this entire process. He or she is the one helping the company to maintain their strategy throughout all of it. Their knowledge and expertise can bring in more clients to Benefast Partners. In fact, since they are in charge of employees and to gain more customers, they are the ones having to set the example for the community they serve on a regular basis. Their role can assist or hinder the company from growing internally and externally if it is not done well. He or she has to do frequent maintenance to the current strategy and formulate a better one for success to occur.
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