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What analytics layers do however is force the issue of performance from just within one organization and shows the impacts (or lack thereof) of collaboration across the organization. Analytics, when used correctly, should be measures of the performance of departments and divisions working on concert with one another, not on their own. While analytics will not single-handedly lead organizations into a more egalitarian like culture of sharing information, analytics will directly affect the depth and quality of information sharing when shared metrics of performance are in place. Simply put, when two or more departments have a shared interest in the impact of their performance on a single measure of performance, the higher the level of cooperation. Organizations need to do this to break down the politicization of information.
Data Quality Standards and ETL Strategies - as an SOA architecture requires a single continuous, and logically interconnected set of databases if it is to function at the Web Services and process levels, the need for accurate Extraction, Transfer, and Load (ETL) applications and tools are critical. What the implications are for those organizations who have long dismissed requests for more complex and advanced information on any number of sensitive factors including customer defections, warranty defects or the worse yet, injuries from products (as the TREAD Act addresses) now have no excuse to deliver the information. If the needs to be competitive in an increasingly agile and aggressive market don't get a company moving in the direction of a single version of the truth and a greater level of integration between databases, compliance requirements from the federal government will. These initiatives and developments in the context of the democratization of information, and the role of SOAs in making this possible are a side-benefit of globalized competition making information the most critical asset.
Compliance and Audits - of the case studies of SOA early adopters and their efforts to make data more accessible, analyzed for the benefit...
The fact that it is a certainty than many publicly-traded organizations in the U.S. will be audited for Sarbanes-Oxley compliance just makes the need for data availability and transparency all the more critical.
Summary
The paradox of information politics is that the higher the levels of compliance required, the greater the need for governance and programs to ensure egalitarian approaches to making information available. The excuses of lack of integration, lack of urgency and lack of analytics are all quickly being changed by the growth of Service Oriented Architectures that are making information available to those who need it, when they need it, in a format they can use.
References
Columbus and Murphy (2002) - Re-orienting Your Content and Knowledge Management Strategies. AMR Research. Boston, MA. Report and research findings published October 2002. Retrieved March 29, 2007:
http://www.lwcresearch.com/filesfordownloads/ReorientingYourContentandKnowledgeMgmtStrategy.pdf
Economist (2006) - Virtual champions. Economist Magazine. June 1, 2006. Retrieved from the Internet on March 29, 2007:
http://www.economist.com/surveys/PrinterFriendly.cfm?story_id=6969722
http://www.aicpa.org/info/sarbanes_oxley_summary.htm
http://www.amazon.com/gp/product/B000CVIL0I/qid=1136398691/sr=2-1/ref=sr_2_1/103-8?s=ebooks&v=glance&n=551440
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