Project scope and planning for Island Spa startup

Island Spa

Project Manager

Chuck Russell

Prioritization

Owner(s)

Claudia, Yolanda, Hopeson and Jason

Statement of Work -- Project Description and Project Product

This section is typically a detailed amplification of the project SOW and mission from the Project Charter. This also includes how you intent to accomplish the project. "We intend to do this. . . And here are the steps we intend to use to accomplish the project."

This section is typically a detailed amplification of the SOW product description from the Project Charter. What will the product of the project look like or what should it be able to do when completed?

Island Spa will accommodate the growing demand for upscale services in stress management and will offer the personal care, grooming, and hygiene services to professionals living in the target area. Island Spa will offer standard spa services such as massages, facials, manicures, and pedicures, as well as tanning services. When Island Spa is completed, it should be able to provide a complete spa experience for its visitors, providing all non-hair upscale personal care services.

Project Deliverables

What are the tangible outputs or services of this project? What big-picture items will have to be created or performed in order to accomplish the statement of work? These are the deliverables to be found in the WBS.

The deliverables for this project are two-tiered. First, the project must find a suitable space for the spa, outfit the spa for services, employ personnel, and market the services to the community in order to be able to provide services to potential customers. Second, the spa must deliver these services to its customers in a stress-free environment, which involves punctuality, professionalism, and high-quality pampering services that focus on individual desires without impacting service quality for the other customers.

Project Objectives

What are the cost, schedule, and quality objectives of this project?

The estimated start-up cost for this project is $68,000. The start-up cost includes enough money to build-out and equip the rental facility, rent for the first six months, utilities for the first six months, marketing costs, and employee salaries for the first six months. Employees will be on a part-time schedule when first hired, but will be guaranteed minimum hours so that the business can meet consumer demand. The schedule for the project is: research competitors (month 1), choose services (month 1), scout locations and sign lease (month 2), renovate and build out rented space (months 3-4), purchase equipment (months 3-4), hire personnel (months 3-4), begin advertising campaign (month 4), and have the grand opening (beginning of month 5), promotional half-price services (month 5).

Project Assumptions

What are the assumptions on which the project is based?

This project is based on the assumption that there is a large target market within the location chosen. A secondary assumption is that user loyalty will allow Island Spa to develop a monopoly in upscale spa services targeted towards professionals in the area.

Project Constraints

Acceptance Criteria

What must the product be able to do when completed to be acceptable to the customer? What standards or regulations must the product meet? What performance specifications must the product meet to be acceptable to the customer?

There are two levels of acceptance criteria: as per key stake holders the minimum success criteria will be a $600,000 profit margin within a three-year time frame. The customer levels of acceptance are: 1) the service providers are licensed; 2) the Spa meets all required and recommended hygiene practices; 3) the Spa provides services at a competitive price; 4) the Spa offers appointments at lunch time and after business hours; 5) appointments start and end on time; 6) the services meet all promises offered; 7) the Spa has soothing music or sounds; 8) any scented products are pleasing and not overwhelming; 9) the services meet their offered descriptions; and 10) services are given to the clients without constant pressure on employees to upsell the clients.

Technical Requirements

How should the product work? What features should it have? What functionality must it have?

The Spa needs to have expanded electrical capacity able to support a tanning bed, two pedicure chairs, light boxes for drying nails, wax heaters, sterilizing equipment, as well as standard electrical usage for any retail facility. It must have a private room available for massage and full-body treatments, in addition to pedicure space. The facility should also offer wi-fi services. It needs a multi-line phone service, a break space with a refrigerator, and refreshment facilities for the customers.

APPROVALS

Type Name

Project Manager Approval:

Customer/Sponsor Approval: