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Promote Team Effectiveness
In this time of upheaval within Riverside one of Aileen's major functions is to lead. Briefly describe how Aileen will lead her newly developed teams to ensure that all members are clear on their role and direction.
Aileen can lead the team by bringing them into the process. This means that she must listen to their ideas and implement them as a part of the practices of the club. One way that this can be achieved, is to invite important individuals into the process and work with them to implement certain ideas in order to improve efficiency. They could recommend procedures which reduce the possibilities of mistakes and allow everyone to more effectively service cliental. For instance, reducing shift changes to times when they are not busy will make everybody more productive and it will help clients to feel as if they are receiving greater amounts of support. This will ensure that members have superior service and it will increase the professionalism of the organization. As a result, Aileen must lead her team by having flexibility, openness and the capacity to adjust with critical challenges. This will make...
In many ways, one could argue that this is the key for being successful in the long-term. (Anderson 2008) (Patton 2008)
Question 2
Over its many years it is obvious that communication within Riverside has been ineffective. What evidence can you see within the case study to support this statement? What should Aileen do to ensure that effective communication channels exist between all staff and management at Riverside?
There is a clear case of communication issues between the board, management and employees. In the case of the board, they want to see the profits from the club increase. Yet, they do not like the fact that new members want different services in comparison with those from the past. At the same time, they demand that mangers must meet unreasonable objectives and do not want to hear any kind of excuses. This places added amount of pressure on them. The managers are failing to discuss what is happening with employees and do not want to what to hear about any challenges. The employees feel that management and the…
References
Anderson, D, 2008, Beyond Changes Management, Wiley, Hoboken.
Patton, R, 2008, Change Management, Sage, Thousand Oaks.
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