Routine Email Rescheduled - Finance

Routine Email

RESCHEDULED - Finance Department Meeting for February 28, 2012

Finance Department

The regular Tuesday Finance Department meeting on February 28th has been rescheduled. The meeting will now take place on February 29th in Boardroom E. At 12 noon.

The meeting will feature a Q&a session with CEO Rich Buckerson.

Attendance is mandatory for members of the Finance Department.

Lunch will be provided.

If you have any scheduling issues that will prevent you from attending, please contact me immediately.

Ann McRae

Assistant to the Chief Financial Officer,

JumboCorp

Goodwill Email:

Presentation on eBay, February 26, 2012

Shoniqua Johnson

Good afternoon Shoniqua,

I would like to congratulate you for your presentation the other day about using eBay to sell our surplus office supplies. I had my team conduct a financial analysis on your proposal, and as it turns out your idea is more lucrative than your even you expected it to be.

According to our calculation, we can reduce our inventory by 10% over current levels, improve our inventory turnover by 4 days, and our resell price is expected to be 20% higher than what we are selling our surplus for now.

Saving the company this much money will serve you very well on your next performance review. Good work!

Sincerely,

Evan Bay,

Chief Financial Officer,

JumboCorp

The first email was constructed in accordance with the principles laid out in Jerz and Bauer (2011).The subject line is clear and meaningful, to ensure that the email is read in a timely manner. The sender is clear. The content of the email is direct, and covers only the important issues. There are line breaks in between the paragraphs to improve the readability of the email.

The text of the email is written according to the conventions of formal writing. Third tense is used, there are no emotional statements, no emoticons, and no caps lock. At the end of the email, the sender makes it clear that questions and comments are to be directed to her, which improves the clarity of the email and highlights the sender's authority on the matter.

The second email, the goodwill email, was constructed keeping in mind Jerz and Bauer's conventions, along with Campanizzi's (no date) advice on goodwill messages. The message remains clear and simple, but gives praise so that the person with the good idea and presentation receives direct praise for her efforts. In addition, the email highlights the connection between this positive contribution of Ms. Johnson and her performance review, which provides incentive for her to continue with her excellence contributions to the company.