Shoplifting: causes, consequences, and prevention strategies

Shoplifting Detection and Deterrence Methods

Perhaps the most common shoplifting deterrence technique is obvious surveillance. This may include either having cameras in the store screened by security personnel or covert observation of suspect shoppers. Simply the knowledge that shoppers are being watched can act as a deterrent. Store employees should be thoroughly briefed on how to prevent potential thefts. Store personnel should be briefed to keep track of suspicious items. Store employees should interact with shoppers: sometimes making a personal connection with a potential thief can be useful ("10 tips," 2015).

Anti-theft devices can make shoplifting less convenient and easier for potential shoplifters. These include having tags on clothing which must be removed when a purchase is made and placing easy-to-pocket items behind the counter.

Keeping close watch upon inventory to be aware of potentially desirable objects of theft is essential. Store owners should be aware at all times of what types of items are coming and going in terms of inventory, not just sales figures.

Stores should be clean, well-lit, and also neatly stocked ("10 tips," 2015). The store should create an image that someone cares about the merchandise and is watchful over it; also, much like graffiti or broken windows can encourage carelessness and further crime, so can an environment which looks as if the store owner is neglectful.

The layout of the store should promote accountability. Dressing rooms should be monitored by staff and all bags should be checked. An anti-shoplifting policy should be clearly posted ("10 tips," 2015).

If possible, detectors for tags should be posted at the doors to alert employees that merchandise that has not been paid for its leaving the building.

Of all of these techniques, the most important element is the obviousness of the surveillance. Deterrence not detection should always be the priority when it comes to shoplifting. No store owner wishes to make a scene about a customer who is absconding with merchandise. Having visible security cameras, tags, and keeping merchandise out of the hands of potential shoppers are all deterrence methods, versus ways of catching shoplifters. The store should be designed to discourage people from engaging in the behavior, not attempt to catch shoplifters in tempting areas. The focus of the store owner should be the creation of an environment where it is difficult, not easy to steal merchandise. Deterrence methods are particularly helpful for casual shoplifters such as teens doing it for a thrill, versus professional thieves. This will help to eliminate a substantial number of shoplifters. "Shoplifting is often NOT a premeditated crime. Over 70% of adult and juvenile shoplifters do not plan to steal in advance" ("Tips to stop shoplifting," 2015).