Business case for quality improvement in healthcare organizations
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Business Case Quality
Quality, value, and cost are elements or aspects that are inherently connected and firmly combined (Homer et al., 2004). Quality improvement programs have yet to disseminate as fast as possible all the way through medical facilities and hospitals (Swensen et al., 2013). Possibly, this is owing to the reason that there is a vague comprehension regarding the financial benefit to the healthcare organizations themselves, away from the benefit to the consumers and society. The purpose of this paper is to present a business case of quality improvement in the healthcare industry. In particular, the objective of the case will be to make the argument that optimal quality and improved patient outcomes have an efficacious impact for well-being (Swensen et al., 2013).
The program presented for quality improvement encompasses provider-covered or insured employee plans. As stated by Swensen et al. (2013), improvements in ambulatory and primary care results undoubtedly have public significance and financial welfares. In particular, this business case is apparent for populaces in employment and individuals in a capitated setting. Considerable improvements can be made from better protracted disease management and use of standard drug treatments (Bailit and Dyer, 2004). Even though the ethical circumstance is resilient, the business case in the present day's repayment setting is, for the most part, lacking away from self-insured populaces of hospitals and medical facilities (Swensen et al., 2013). Improving pre-emptive care in protracted disease management centered on proof has been revealed to decrease costs by improving care, decreasing emergency room appointments, and dropping hospital admittance (Swensen et al., 2013).
Market Analysis
SWOT Analysis
Strengths
1. Increased employee satisfaction
2. Faster return to work by employees
3. Healthier personnel
Weaknesses
1. Can become costly for the organization
2. Employees can take advantage of this program
Opportunities
1. Decrease the number of abrupt sick days
2. Develop as an organization caring for the health care of personnel
Threats
1. Increase in premiums set for the health care coverage packages
Implementation Plan
A project team will be required to be created in order to implement the quality improvement plan. The time period is expected to last between January and May and the Gantt chart outlining the activities during this time is attached in the appendix section of the paper. The program will be implemented through different tasks. The first phase will be coming up with a sample that will be analyzed. Secondly, questionnaires will be created to gather data for satisfaction. The next phase will be data collection for hospital visits, return to work periods and hospital admission. In addition, costs incurred will be analyzed. Lastly, these sets of data will be analyzed and compared to previous periods (Henriksen et al., 2008).
Return on Investment
To facilitate effective and reliable return on investment (ROI), analysis between project teams will be carried out, and a uniform Excel centered ROI tool will be created. This implement comprises a user interface segment for record of financial data in addition to a computerized summary page that brings together general project influences from the data entry segments (Leatherman, 2003).
Financials
The following budget will outline the items required for the program.
Item
Quantity
Cost per Item
Total Costs
Personnel
30
20,000
600,000
Telephone Costs
1
6,000
6,000
Stationary
1
8,000
8,000
Field Costs
3
5,000
15,000
Software
1
10,000
10,000
Physical Space
1
17,000
17,000
Total Costs
656,000
Conclusion
The importance of this business case for quality improvement encompasses provider-covered or insured employee plans. The benefit of this plan encompasses diminished waste in terms of resources and also a decline in the delay experienced by patients. This quality improvement is purposed to decrease the waiting times experienced by populaces in hospitals and medical centers. In addition, this would imply decreased scans and need for medical procedures for employees. In addition, it is expected for return to work time by the personnel to improve and also to have increased satisfaction from the patients (Institute of Medicine, 2008). Without doubt, this is indicative of the case for the need of this considerable quality improvement. This is the main objective of the presented business case.
Executive Summary
The main objective of this paper is to outline a business case for quality improvement and particularly lays emphasis with respect to the health care industry. Above all, the objective of the case will be to make the argument that optimal quality and improved patient outcomes have an efficacious impact on well-being. The program that is presented and discussed in this case comprises quality improvement and encompasses provider-covered or insured employee plans. Metrics or standards of measure used in this business case program include number of emergency room appointments and the number of times the personnel were admitted to hospitals. There is also the level of consumer satisfaction and the decline in the health care costs incurred. The profit of this plan covers reduced wastage with regard to resources and also a decline in the delay experienced by patients. This quality improvement is purposed to decrease the waiting times experienced by populaces in hospitals and medical centers.
Appendix
SWOT Analysis
Strengths
4. Increased employee satisfaction
5. Faster return to work by employees
6. Healthier personnel
Weaknesses
3. Can become costly for the organization
4. Employees can take advantage of this program
Opportunities
3. Decrease the number of abrupt sick days
4. Develop as an organization caring for the health care of personnel
Threats
2. Increase in premiums set for the health care coverage packages
GANTT Chart
ID
Task Name
Predecessors
Duration
1
Start
2
Create a sample of personnel to be interviewed
1
10 days
3
Create questionnaires for satisfaction
2
15 days
4
Collect data for hospital admission
2
20 days
5
Collect data for return to work periods
2
20 days
6
Collect data for hospital visits
2
20 days
7
Analyze costs incurred
2
25 days
8
Compare present and preceding data
3
10 days
9
Finish
8
0 days
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