Management was forced into ad hoc solutions because of its inability to model different demand and supply conditions in advance and develop appropriate contingency plans. The pace of gathering and processing data was simply too slow for such an intense period.
4.
The S&OP software represented a marked improvement in supply chain management for Sunsweet. The company was able to even out its production over the course of the year (it is not explained how this works with a perishable product). Sales forecasts were improved. Production was developed over the long run, allowing it to reduce the number of seasonal workers it hired. The system delivered a return on investment of 15-20%. Moreover, management was able to handle its planning, scheduling and analysis tasks in a much shorter time frame -- hours instead of days -- with the new software, freeing up managerial time to perform other tasks, and improve the company in other areas.
5.
Sunsweet still has some supply chain concerns. These include a lack of flexibility in the program -- changes in operations are difficult to input into the program, which constrains the company's ability to implement continuous improvement. There is also a lack of organizational knowledge...
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