Implementing a network training program for medium-sized company employees

Networking Training Proposal

Assume that you are a Telecom Analyst at company and you would like to either improve or overhaul their current telecom/networking infrastructure. My paper will concern the implementation of a network training program for employees in a medium-sized company known as Anycompany.

What we have noticed is that Anytown, in order to meet up to ISO 9000, must implement a systematicized training program in networking for its employees. Through an onsite visit to Anytown, we have discovered that network administrators, technicians, and programmers do not have a common base of knowledge and proficiences. Most everything has been learned on the job and network maintenance, backup, and recovery procedures are not written down but, often, is in the mind of one person. If that one person is sick; oftentimes, the other employees do not know what to do. This can be disasterous in the case of a system crash or security threat. Also, having a series computer-based computer-based training programs, by reducing the total number of man-hours needed to train people, would save the company a large amount of money in personnel costs.

Networking CBT program

Primary audience

The primary audience for this computer-based training program will be network administrators, network technicians, programmer, and network documentation specialists.

A description of the training/educational/business needs

Although most of the personnel in the Networking Department have some type of technical degree or certificate, mjany of the employees in our Network department have no formal training in networking theory. What is needed is a formal networking training program and certification for these employees.

Outline of Prospective Modules

Here are the general outlines of the learning modules that would be contained in the information center:

Fundamentals of Networking. Includes the concepts, components, architectures, layered models, and algorithms in LAN and various computer networking.

Computer Networks includes the principles of modern network designs and standards, OSI model, TCP/IP, addressing, routing, performance evaluation, and routing theory.

Modeling Computer Communication Networks covers modeling of networks, graph models, traffic analysis, queuing, performance of LAN's and WAN's, and network simulation.

High-Speed Networks covers traffic, congestion control, bandwidth allocation, MPLS, high-speed switch, and multicasting in broadband networks. It also includes technologies in optical networks.

Convergent Data and Voice Network covers the classic telecommunication voice network, IP data network, and the technologies and design issues faced to integrate these networks to transport multimedia.

Wireless Network and Systems includes the network architecture, components, protocols and standards in 2.5G and 3G global Wireless networks, medium range-based Wireless LAN, and short-range-based network in Bluetooth.

Optic Networks includes lightwave, photonic components, fiber optics, modulation, networks, free-space communication, optoelectronic and all-optical systems, switching, routing and optical networking.

Network Security in future offering. It includes the security technologies, such as cryptography, architecture, and protocols in communication, Internet and virtual private network

How the Networking Department in Our Company Runs: Specific procedures for mainainance, health and safety, disaster recovery, backup procedures, calibration, and information flow. (Required course for all employees)

Utility of the Program to Anytown

Successful performance of actions, for example, network maintenance, depends on employees' understanding of these actions. For example, it would be very hard to know how to repair a car unless the mechanic knows what each part does, how the parts connect to and work with one another, and where they are located in the engine. The networking program will help reduce the staff time spent on training employees in the networking skills they need to do their and would ensure that everyone in the Department are on the same level when it comes to networking knowledge.

Cost of Program

The estimated costs of this program is as follows:

Design of tutorials and CBT interface: 600 man-hours ($50/hr)

30,000

Usability testing: 50 man-hours ($30/hr)

Installation onto website 10 man-hours ($30/hr)

Administative costs (documentation, publicizing the program, etc.)

200 hours ($20/hr.)

Total

38, 500

A Structured Plan for Development (including timetable for deliverables and signoff points)

Online Proposal Submitted:

November 2, 2004

Approval of the Initial Concept

November 14, 2004

Writing of Tutorial content

December 14, 2004

Design of CBT interface

January 5, 2005

Approval of Content and Interface

January 10, 2005

Construction of Tutorialwith multimedia authoring tool of choice

January 31, 2005

Usability testing with employee sample

February 3, 2005

Analysis of user feedback and design changes

March 3, 2005

Preliminary approval

March 1, 2005

Design changes

March 15, 2005

Final Approval

March 30.2005