How e-business technologies influence retail supply chain management

¶ … e-Business on Supply Chain Management

With an increased competition in the marketplace, one can observe an increase in product offerings in the market. This should lead to shorter product life cycles. It has therefore become essential for retail firms to better manage their supply chain process so that they can better control the supply and demand aspects of their product portfolio.

It is, however, interesting to note that with the advancement of information technology, the trends in determining demand and supply forecasts are changing. Experts have now successfully identified the best practices developed and maintained by some of the leading retailing firms. They have utilized this particular information to develop more effective solutions for supply chain management. In order to bring future improvements to the supply chain management of an organization, it is essential to develop an information system of the highest quality, operated and maintained by well-qualified and trained professionals. Developing a supply chain, which is responsive enough to the changing business environment, will benefit from the new developments in the market and will be able to effectively manage the inventory according to the demand and supply trends of the market.

Abstract

CHAPTER 1-Introduction

1.1 Purpose of Study

5

1.2 Importance of Study

1.3 Rationale of Study

1.4 Overview of the study

CHAPTER 2- Literature Review

2.1 What is e-Business?

2.2 What is a supply chain management?

2.3 The Major Types of e-Business

2.3.1 Business-to-Consumer (B2C)

2.3.2 Business-to-Business (B2B)

2.3.3 Consumer-to- Consumer (C2C)

2.3.4 Peer-to-Peer and Mobile or m-commerce

2.4 What are the effects of e-Business on the supply chain management?

CHAPTER 3- Methodology

3.1 Stage I: The Chain Reaction of e-SCM System

3.1.1 Case study

3.2 Stage II: The difficulties of Building an e-SCM System

3.3 Stage III: The Broken Supply Chain by Web Technologies

Chapter1:

Introduction

1.1 Purpose of the Study

The Internet era has revolutionized not only the way we conduct business but also the methods adopted with the management of the supply chain, such as the way businesses communicate with each other and how each member in the supply chain is impacted. The purpose of the study is to analyze how e-Business has influenced the supply chain management with reference to its past trends, present operations and future techniques.

1.2 Importance of the Study

The rise of the Internet, and attendant information technologies and their application to business, has engendered a great deal of hype. Commentators have, among other things, heralded the arrival of a new economy and foretold the total transformation of the way people conduct business through online shopping. It has also completely altered in the methods used in the demand and supply chain process.

A e-Business has focused on new information products and networks. e-Business has emphasized the cost saving significance of the Internet and the attendant technologies when doing business, this effects the costs of transactions, internal management, and marketing of products. Reactions to the opportunities and challenges of the Internet have embraced every detail of the business environment.

1.3 Rationale of Study

This paper discusses about the changes that e-Business has brought into the supply chain management's field concisely. This will cover the whole gamete of management and operation methods. This paper will not only focus on the recognition of the technological breakthroughs, but also the changes that have taken place with the industry after the introduction of e-Business concepts into supply chain management.

1.4 Overview of the study

From an economics' point-of-view, we can explain that e-Business is a significant new way of conducting business. It raises cost issues regarding existing transactions. It also impacts traditional internal and external supply chain management issues.

Industries have begun to modernize by embracing new management themes in order to accommodate the necessity for face-to-face interaction, resulting in fast shipping time and reduced warehousing costs. This paper will also discuss the current trend of supply chain management styles as well as what benefits the industry can gain by conducting supply chain management electronically. This paper will also discuss what can be done in the future in order to increase competitiveness in the market.

In the current competitive markets, the increased level of globalization and expansion of industries operations to a global scale has facilitated the ability for consumers to easily gain price comparisons. This has become increasingly important to companies. Manufacturers must fully integrate their overall operations so that they can develop a competitive edge in terms of timely delivery, efficient customer service, and improved performance.

The new technologies adopted have made the task of supply chain management more effective and easier. It is interesting to take a look at how Information Technologies systems functionally helps enterprises in planning and managing all these supply chain and inventory management activities. These supply chain management issues are significant to all kinds of firms, especially for retailers and manufacturers; supply chain management could even be the most important part of the business. If they manage their supply chain systems better than their competitors, they can gain bigger market power. Therefore, in order to face competition and challenges, industries must build an efficient electronic system to meet both internal and external wants and needs.

Chapter2:

Literature Review

2.1 What is Supply Chain Management?

Supply Chain management is the process of managing the movement of goods from suppliers to buyers.

Supply Chain Management (SCM), also known as supply chain integration or supply chain optimization, is the process of optimizing a company's internal practices in interacting with suppliers and customers in order to bring products to market more efficiently. SCM functions encompass demand forecasting, sourcing and procurement, inventory and warehouse management, distribution logistics, and other disciplines. The SCM procedure repeatedly succeeds where Enterprise Resource Planning (ERP) fails. In order to correctly forecast inventory levels, the supply chain management system needs ERP's database cooperation (Laudon & Laudon, 2002).

A powerful SCM includes the systematization and optimization of operational and strategic information and methods within and between enterprises. SCM is connected with optimizing business processes and business value in every nook of the outspread enterprise, from the supplier's supplier to the customer's customer. SCM can utilize e-business concepts and Web technologies to bring the organization upstream and downstream. It is the strategic approach that combines all steps in the business cycle, from the beginning of the product design and the acquisition of raw materials for production to shipping, distribution, and warehousing, until a finished product is sold to the customer (Laudon & Laudon, 2002).

2.2 What is e-Business?

Laudon and Traver have defined e-Business as "the digital enablement of transactions and processes within a firm, involving information systems under the control of the firm, which doesn't include the company's revenue" (2001, p.7). For example, a company's inventory management system and warehousing do not affect its revenue directly, such as its sales strategies and models. It comes under the domain of e-Business. However e-commerce does affect revenue. By these points-of-view, it seems that a firm's e-Business system can also support e-Commerce for external value exchange.

Although e-Business has been defined as an electronic information management system for a company's internal needs, some people still think the scope of e-Business transactions should cover e-Commerce. e-Business is used to manage a firm's internal information. However, in order to be effective e-Business also needs to be supported by huge amounts of external information. In this instance, a manufacture's inventory management needs to know from its suppliers the time-line for putting the materials on the production line. On the other hand, the production time-line relates to the products' shipment date. Then those solutions extend to the customers and customers' customers and complete the business. By this theory, e-Commerce could be seen as the rear end of e-Business. Given this point-of-view, it does not only make e-Commerce's field smaller, it makes e-Commerce a part of e-Business.

People are still arguing about the definition of e-Business and e-Commerce, but from each of their incidence, it seems that e-Business is bigger than e-Commerce. This paper would support the view that e-Commerce is part of wider e-Business applications.

2.3 The Major types of e-Business

There are several types of business methods in today's e-business scopes, such as "Business-to Consumer (B2C), Business-to-Business (B2B), Consumer-to- Consumer (C2C), Peer-to-Peer and Mobile, or m-Commerce" (Laudon & Traver, 2001, p.13).

2.3.1 Business-to Consumer (B2C)

The B2C model can be easily seen from many web sites because it sells the products, information and service to consumers and gains the revenue. The B2C model involves a business selling directly to consumers via a web site. This direct selling is the main reason that companies create these web sites. Also from these web sites' revenue models, online businesses can be sorted into five different categories such as "advertising revenue model, transaction fee revenue model, subscription revenue model, sales revenue model and affiliate revenue model" (Laudon & Traver, 2001, p.61).

Advertising is the most familiar way for a web site to make profits. It means a web company provides the service for other companies or web companies to put the advertisements on its web site and receives payment from those companies. For example, Yahoo.com has an ad on the top of its home page. Other web sites utilizing advertising revenues allow businesses to place listings on the site for a fee. This is an advertising revenue model. Advertising revenue models also often works in conjunction with other models. For example, web sites with a subscription revenue model may primarily sell subscriptions. At the same time, they also often sell advertising space. Major retail sites with a sales revenue model also often include an advertising revenue model as part of their retail model. Amazon.com is a good example, where they are primarily a retail site with a sales revenue model. However, Amazon also allows companies to advertise their products by paying to be listed as featured products. This generates advertising revenue, making Amazon part sales revenue model and part advertising revenue model.

When using the subscription revenue model, a company provides its customers the service to reach information such as consumer reports, online newspapers, and online magazines. Subscription revenue models also include web sites that provide customers with access to work opportunities. For example, elance.com provides access to work opportunities via the companies or individuals that list projects with the web site. Elance.com customers subscribe to have the opportunity to bid on these projects. Another type of subscription web site is the consumer information web site. This includes house rental web sites and job searching web sites. At these sites, consumers choose to pay different amounts of money in order to access different levels of the service and reach the information.

When using the sales revenue model, a company makes its revenue by selling products, services, or information to the customers. Examples of this type of company web site model are Wal-Mart.com, Amazon.com, and Towerhabby.com.

Companies utilizing the sales revenue model can be divided into two major types, commonly referred to as click-and-click retailers and brick-and-click retailers. Click-and-click retailers are those companies that sell products only via the web site. Amazon.com is a good example, where the company was created specifically to sell products via the Internet. The second type is brick-and-click retailers. Brick-and-click retailers are those companies that sell products via a web site and via a physical store. Wal-Mart is an example of this, where Wal-Mart was a physical store that expanded to create a web presence so they could also sell via a web site. Toys 'R' Us is another example, where Toys 'R' Us have formed an agreement with Amazon, who now sell their products via the amazon.com web site. The sales revenue model of brick-and-click retailers can actually take two forms. The first is the same as for click-and-click retailers, with the web site designed to create revenues by selling products. The second involves the web site supporting the retail store, such as by providing resources and information or by promoting the products that sell via the retail store. A good example is the motor vehicle web sites such as Toyota.com and Honda.com. These web sites are not designed for the actual sale of vehicles, since few people are likely to make such a major purchase over the Internet. However, these sites are designed to provide the resources and information that potential customers are looking for. By providing this information, these web sites support the sales revenue model, while the actual purchase is made via the retail store. Other brick-and-click retailers have web sites that promote both web sales and sales via physical stores. Nike.com is a good example, where individuals can purchase products directly from the web site. Nike.com also promotes the products and provides information to support sales via retail stores.

When using the transaction fee revenue model, a company makes its revenue by offering customers a place to complete a business transaction and the web site charges both the seller and buyer, or only the seller a transaction fee. An example is paypal.com, a service that allows easy transfer of money between any two individuals or businesses with an e-mail address. Paypal.com makes its revenue by charging a transaction fee when any account holder withdraws money from the paypal account.

When using an affiliated revenue model, a company drives its users to other web sites where the user may make a purchase. The original web-based company may receive a percentage of the sales from the web sites to which the customers were referred. An example of a company using the affiliated revenue model is Suite101.com. Suite 101.com attracts consumers by providing articles on various topics. These articles are then accompanied by links to related products, especially books provided by Barnes & Noble. When consumers purchase the products from Barnes & Noble, Suite 101 receives a percentage of the sale.

After a history of web company failures in e-Business phase I, web sites began to use more than one revenue model in order to increase their revenue and also expand the business into different markets. For example, Kimo.com.tw was an online portal and made its revenue simply through the advertising revenue model. Unfortunately, through the advertising revenue model Kimo.com could not make enough money during e-Business phase I and had to sell to Yahoo.com as Yahoo-Kimo.com.

In order to make Yahoo-Kimo.com's business profitable; Yahoo-Kimo.com, they went into the technology goods market in 2001 and started the Internet online auction marketing place before e-bay.tw did in Taiwan in 2002. Yahoo-Kimo.com offers its users a fully personalized web environment. Users can add more services on their web pages, such as online stock trading, a bigger email account, and sending text messages to cell phones by paying extra fees.

Finally the strategy of using the diversified revenue model allowed Yahoo-Kimo.com to become the most profitable online company in the 2nd quarter of the year 2003 in Taiwan.

Amazon is another example of a company using a diversified revenue model. Amazon.com was initially based on a sales revenue model, where book sales provided revenue. Amazon.com now also includes an advertising revenue model, where companies can pay to have their products advertised as featured products. Amazon.com now also includes a subscription revenue model, where it sells magazine subscriptions. Finally, Amazon.com now also includes an affiliate revenue model, where it partners with companies producing various products such as electronics and clothing, creates sales of those products, and receives a percentage of sales.

2.3.3 Consumer-to- Consumer (C2C)

C2C commerce helps consumers find and sell goods to each other as an online market provider. For example, the online auction web site, ebay.com provides a web space for both buyers and sellers (consumers and consumers). Sellers can post the goods that they want to sell on ebay's web page and ebay charges sellers a percentage on the prices of goods sold. As an online marketplace provider, ebay does not need to take too much control of these goods on its web pages and allows users to communicate to each other. Most of these types of online marketplace providers don't provide any payment system for their users because if the company built a high security payment system this could be very expensive. Users need to make a payment by sending a money order or personal check, or through other payment systems from third parties.

2.3.4 Peer-to-Peer (P2P) or Mobile Commerce

P2P commerce provides its users the software to install in the users' pc and allows the P2P provider to use the pc along with the company pc as a super computer. Some of P2P software could work together for science research while the users are not using their computers and users will have free access to use the web site's resource online. Using another type of P2P commerce, users can search whatever kind of entertainment resource they are interested in through the P2P software's search engine and download music, pictures, movies, and documents from other people's computers that also have the same P2P software installed.

Mobile commerce refers to the use of small mobile devices to send and receive information. This includes devices such as cell phones, pagers, PDAs, and game players. This is closely linked to P2P commerce, as P2P is the major method by which such devices send and receive information.

2.4 What are the Effects of e-Business on the Supply Chain Management?

A huge Gross Domestic Product