Ing Online Banking Services What

ING Online Banking Services

What is Home Bank

What is Digipass

Use: step-by-step

Options

FAQs

Contact

ING online banking services

ING offers our clients the best alternative of being behind a desk and conducting transactions from your ING accounts. Today, you can administer your accounts from the privacy of your own home, relaxed in front of your laptop while zipping your morning coffee, or from the calm atmosphere of your country retreat.

This is all possible through the ING Home Banking System, one of the most innovative and comfortable means of enjoying yourself and at the same time staying connected to the fast paced world of business and financial transactions.

ING online banking offers you this possibility through "Home Bank" which only requires an Internet connection and the Digipass, a device which enables you to be the only one having access to your account information and the only one able to make payments.

This manual is designed to describe the Home Bank System from ING with easy steps to be followed in order to enjoy your relaxing moments while staying in touch with the requirements of your business.

What is Home Bank

Home Bank is a new ING service which allows you the freedom and flexibility to conduct banking operations at any time of day and night, from any place in the world, in the conditions of extreme safety for the personal data of your account.

Benefits of Home Bank:

Flexibility for account management

Unlimited personal access to the ING account

Access from any part of the world

Full security for your information

The service is easy to use and does not require any particular technical support in order to be fully operational. However, in order to be properly accustomed to the system and to use it without any impediments, ING developed the User Kit which will address every aspect you may need to know so that you have full control of your ING options.

What is Digipass

Digipass is a device you acquire at your local ING Office at your request for online services from ING. It has the shape of a minicomputer and allows the owner to generate a particular code every time he/she accesses the account online.

The device in itself is very simple; it has buttons for numbers and a navigation button for the opening and closing of the device.

The Digipass is used for providing the codes every time you enter Home Bank or perform transactions.

Use: step-by-step

When activating your account and Home Bank Service at the local ING Office, you will be given some identification notes which will be used for accessing your account. In this sense, you will be given a Digipass and a Home Bank user code.

In order to access your account, there are several easy steps that need to be done.

1. Access the ING Home Bank site corresponding to your country. Select the language.

2. In the "user code" you enter your personal user code given to you by your local ING Office.

3. Turn on the Digipass and enter the generated code as explained below.

4. Press "access."

You are now ready to see your account and operate modifications as presented in the section "

The first time you use the Digipass, for your own security, you must choose your own private PIN code so as to ensure that nobody else has access to your device and to your transactions.

Therefore,

You turn on the Digipass by pressing ? The arrow shown on the side of the device.

Enter the initial PIN code, 1234, in order to unblock the device.

Press again the ? arrow used for turning on the device.

You decide on a new PIN and enter it.

Retype it in order to confirm the new PIN.

At the finish press ? The initial arrow again.

After these easy steps you have personalized your Digipass and you are ready to use it in your online transactions.

In order to generate your personal access code, you will follow these steps:

1. Turn on the Digipass.

2. Choose "I" from the two options.

3. Enter the PIN code and press ?

4. A code will be automatically generated for you to access the Home Bank account.

Options

Once you entered your account, you can access:

the General Information section where you have information about the situation of your account, the number as well as the sum of money available and the credit limit the Transfers section where you have the possibility to process a new transfer, to see the payments made as well as other information the Transactions section, where you can view the history of your transactions, as well as the ongoing transactions.

The Settings section where you can change the settings for your current account.

The User Manual where you can find everything you need concerning the use of Home Bank Service.

The Logout section where you can logout.

FAQs

On the navigation button on the Digipass, aside from the "I" which stands for Identification, there is also an "S." What is it for and how do I use it?

The "S" on the navigation button on the Digipass stands for "Signature" and allows the user to send the information of a transaction to the bank. In order to send these information, the user must send its signature. This is done following a few steps.

1. Turn on the Digipass

2. Chose "S"

3. Enter the PIN code and press ?

4. "Challenge" will appear on the screen of the computer.

5. Enter the code generated by Home Bank for your transaction and press ?.

6. The Digipass device will then generate a code which must be entered on Home Bank in order for the Bank to authorize the transaction.

What will happen if I enter the PIN incorrectly?

If the PIN code is entered incorrectly 5 times, the Digipass will automatically block. For further assistance, you should contact your local ING Office.