4,317 words

Motivating low-performing customer service employees through trust

As the supervisor of a team of six employees, my responsibility was to ensure the highest levels of customer service were delivered to each customer, regardless of their request for service over the telephone, Internet or via e-mail.

~22 min read

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2,085 words

Malcolm X's street life and development as a leader

In order to understand Malcolm X as a leader, one must first understand him as a street thug, because his street life was essential in shaping him as a leader. Malcolm, himself, acknowledged how essential his past was in helping him become a great leader.

~11 min read

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2,965 words

Knowledge management benefits and implementation in modern business

A manager is compared to the captain of a ship who must make effective decisions, directed at accomplishing organizational goals. In order to be effective, the decisions must be actionable.

~15 min read

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723 words

Charisma and propaganda in Joseph Stalin's rise to power

Joseph Stalin was one of the most atrocious personalities of the world's history. His desire for power led to the destruction and death of millions of people and families.

~4 min read

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586 words

Personal motivations and responsibilities as a military officer

Role as a Military Officer can be defined in correlation of a couple of fundamental pillars that define the chosen profession and that have contributed to my initial choice of serving in the army.

~3 min read

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9,423 words

Organizational leaders produce results through emotional intelligence

Organizational Development deals with various aspects of workforce management including motivation theories, leadership, hire and fire, and employee training.

~48 min read

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1,260 words

CEO Denton's failed change management strategy at Delarks

The crisis at Delarks began when Denton was named CEO. He immediately set about redesigning the company and in doing so had never taken the time to get to know it.

~7 min read

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726 words

Management styles and effectiveness of three charge nurses

What management style did each of the three charge nurses (Sherrie, Linda, and Tracy) display? Give rationales for your choices.

~4 min read

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1,408 words

The paradox of empowering middle managers for organizational effectiveness

The empowerment of middle managers is a paradox that is not easily solved. As this strata or level of management is often given responsibility for making sure goals are achieved yet often they have little actual authority to demand results or use legitimate power (French, Raven, 1960).

~8 min read

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1,378 words

Managers' influence on organizational change implementation in healthcare

Change is the norm within healthcare organizations, the ability to change as well as being adapted is very vital for success. Change plus innovation might not be successful if the organization is not capable of implementing them successfully.

~7 min read

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