Module 2: Topic and Objectives

Professional Communication and Practice

*

Demonstrate professional writing skills using APA style.
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Examine cultural competence in the nursing profession.
*

Describe the role of "codes of ethics" in the development of disciplinary knowledge.

Module 2: Assignments

Professional Communication: Cultural Sensitivity

1) Write a paper of 1,000?1,250 words on a specific cultural group. For this assignment, use the following guidelines:

a) Select one article from a nursing journal focused on a cultural group.

b) In the introduction, state your reason for selecting the cultural group.

c) Summarize the key points of the article.

d) Apply the new information to a practice situation that demonstrates cultural sensitivity in communication, reflecting the reading in chapter 25.

e) Write a conclusion.

2) Prepare this assignment according to the APA guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

3) For this assignment, consult the "Professional Communication Cultural Sensitivity Guide," located within the Additional Resources folder in Canyon Connect.

4) This assignment uses a grading rubric that can be viewed at the assignment's drop box.

5) Submit assignment to instructor by the end of Module 2.

Discussion Forum

1) The discussion forum requirements will be provided by the instructor.

2) Participate in class discussion as indicated.

Based on Amoja Three Rivers' "Cultural Etiquette," Lynette Clemetson's "The Racial Politics of Speaking Well," and your own observations and experience, write a draft of an essay dealing with issues of cultural sensitivity and language use. Your essay should have a clear, effectively focused thesis, and you should use specific details from the texts to support and illustrate your observations, being sure to use quotation marks when including an author's words.

Amoja Three Rivers' "Cultural Etiquette,"
http://communities.ic.org/articles/1024/Cultural_Etiquette

Lynette Clemetson's "The Racial Politics of Speaking Well,"
http://www.nytimes.com/2007/02/04/weekinreview/04clemetson.html?_r=1

Essay Assignment: Cultural Sensitivity and Language
Based on Amoja Three Rivers' "Cultural Etiquette," Lynette Clemetson's "The Racial Politics of Speaking Well," and your own observations and experience, write a draft of an essay dealing with issues of cultural sensitivity and language use. Your essay should have a clear, effectively focused thesis, and you should use specific details from the texts to support and illustrate your observations, being sure to use quotation marks when including an author's words.


http://communities.ic.org/articles/1024/Cultural_Etiquette

http://www.nytimes.com/2007/02/04/weekinreview/04clemetson.html?_r=0

Few jobs require the kind of cultural sensitivity as the job of the international trainer. Large numbers of American business people travel the world training business people in everything from management techniques and computers, to human resource management and ethics. But what works in the domestic training session may or may not work in the global training world. Indeed, what may be wonderful in one context may be downright offensive in another. Sensitivity is key. Understanding local customs and the dominant local ethos is very important.


There are many well-known "cultural mistakes" that cost companies loss of market share.
Please identify some in this article.
How shall international companies approach foreign markets from the perspective of culture?
How shall they manage cultural differences?

? Find the following 2 articles and refer to them in your essay.
1. The Pitfalls of Cross-Cultural Business, in Risk Management, March 2004, Volume 51, Pages: 38-43, by Jared Wade

2. Business: A hyper market, The Economist, London, April7, 2001.

Few jobs require the kind of cultural sensitivity as the job of the international trainer. Large numbers of American business people travel the world training business people in everything from management techniques and computers, to human resource management and ethics. But what works in the domestic training session may or may not work in the global training world. Indeed, what may be wonderful in one context may be downright offensive in another. Sensitivity to cultural differences is very important.

CASE Assignment

Please go to the College virtual library and find the following 3 articles. Refer to these materials in your 2 page essay.

Wade, Jared (2004),"The Pitfalls of Cross-Cultural Business", Risk Management, March 2004, v 51, Pages: 38-43

Gibson, R. (2006), Small Business (A Special Report); Foreign Flavors: When going abroad, you should think of franchising as a cookie-cutter business; Unless, of course, you want to succeed. Wall Street Journal September 25, 2006, Page R. 8

As an example, you could also read about Ace Hardware "international" experiences:

Carlo, Andrew M. (2006). " Overseas Adjustment", Home Channel News. New York: October 2006, Volume 32, Issue 13, Pages 26-28

Please write a 2 page paper:

Please identify some "cultural mistakes" from the first two article listed above ("The pitfalls of cross-cultural business").

Please select a company from the second article and then analyze its "cultural" approaches:

Discuss how the company you selected (e.g. focus on an international company of your choice or from the second article) approach foreign markets from the perspective of culture and comment on how they should manage "cultural mistakes" that involve "cultural differences"!


thanks !!!!!


There are faxes for this order.

INTERCULTURE COMMUNICAION BRIEFING DOCUMENT

Assessment type: Briefing Document

CW2 will take the form of an individual briefing document for a new member of management, detailing the cultural dimensions and barriers in a given destination.

Each student will be assigned a destination in order to write a report using the following criteria:

my destination: Warsaw city from Poland

A new manager from your home town/country will be joining your workforce in the given destination. It is your task to prepare a briefing document that will provide the information necessary for an instant integration of the new manager. You will be required to analyze potential communication barriers regarding the areas listed below:

My destination: Warsaw city from Poland

? Cultural Dimensions (Hofstede)
? Stereotyping (Race, Ethnicity, Ancestry)
? Non-Verbal Communication
? Business Etiquette
? Written Communication
Word count: 1,500 ??" 2,000

ASSEESSMENT CRITERIA
A. Plan and Structure:
Cover page, name, general quality of report
Logical progression, structuring and harmony of the text
Writing, spelling, use of grammar and terminology
Conformity with instructions and deadlines
Research and referencing, use of documentation
Total for section A 30

B. Content/ Subject covered:
Introduction, background and description of the destination's culture-5 Points

Introduction, background and description of the traveller's culture-5 Points

Selection of relevant topic to discuss-10 Points

Highlighting of the cultural sensitivity issues-10 Points

Recommendations to overcome potential issues-10 Points

Critical Analysis of theory and linkage of topic to appropriate cultural theory-30 Points

Total for section B 70

Total for sections A & B 100

PLAGIARISM
What is plagiarism?
Failure to fully reference all your sources could be construed by the tutor as intentional and therefore as plagiarism.

Plagiarism is a serious academic offence. It arises when a student is suspected of presenting work undertaken by other people as if it were their own.

A student is liable to be found guilty of plagiarism if any work presented for individual assessment is found to contain the unacknowledged work of some other person or persons. If this involves deliberate misrepresentation of material as the students own in an attempt to deceive the examiners then the offence is very grave indeed.

All sources should be cited and all quotations from the works of other authors clearly identified as such.

If a students work is found to contain verbatim (or near verbatim) quotation from the work of other authors (including other students past or present) without clear acknowledgement, then plagiarism has been committed whether or not the student intended to deceive the examiners.

This rule also applies to the fraudulent provision of work by anyone for the use of another student as his/her own work.

Students will receive a 0 grade if work is deemed to be plagiarized.

REFERENCING

If you have made use of any material that needs referencing then make sure it is referenced correctly both in the text and in the referencing section, using the Harvard method of referencing.

you are asked to think about how your project idea( Dowloading project Idea) may need to be altered to address one of the people groups in your geographical region. If you are thinking about more of an administrative project idea, then discuss how your nursing practice needs to be changed to address the needs of a different cultural group that you encounter 2pages no DIRECT QUOTES cites referencs you use this is a good book below
Purnell, L.D., & Paulanka, B. J. (2008). Transcultural health care: A culturally competent
approach (3rd ed.). Philadelphia: F.A. Davis


Cultural Competence:

What is cultural competence? Review how cultural competence is described in the Purnell text and the discussion comparing cultural competence to cultural sensitivity and cultural awareness. There is a good bit of discussion about these terms and how they are delineated from each other. As culturally competent advanced practice nurses, we must demonstrate sensitivity to all people groups.



There are several very well done theories of cultural competence. The Purnell Model that is in your text in chapter 2 is the one we will focus on in for our coursework in NU 611. Be sure to read about the Model in your text and start thinking about a people group in your geographical area that you interact with in your nursing practice. In the text, there are excellent descriptions of a number of cultures that are present in the United States. Purnell does an excellent job of discussing our own general culture in the US. Review the text and read what is said about your own cultural heritage. Do you agree with the discussion in the text?



In the discussion area for this unit, you will be asked to think about how your project idea may need to be altered to address one of the people groups in your geographical region. If you are thinking about more of an administrative project idea, then discuss how your nursing practice needs to be changed to address the needs of a different cultural group that you encounter.



The office of minority health website of the Department of Health and Human Services has excellent resources regarding cultural competence. Review this site at:

http://www.omhrc.gov/templates/browse.aspx?lvl=2&lvlID=11



AHRQ, HRSA and American Association of Colleges of Nursing have identified cultural competence as an essential skill for advanced practice nurses. Cultural competence when translating evidence into practice must be included in all phases of the project implementation. This article is about how researchers infuse culture throughout the research plan. Though most of you probably dont practice in oncology, the principles of including culture in research can be transferred to your projects.

Ashing-Giwa, K., & Kagawa-Singer, M. (2006). Infusing culture into oncology research on quality of life. Oncology Nursing Forum, 33(1), 31-36.


The following report is a great overview of cultural competence in health care. Read this report and include in our class discussions.

http://www.ahrq.gov/research/cultural.htm


The HRSA website includes excellent cultural competence resources for healthcare providers. Check this out! The site is an excellent resource related to cultural competence and is very well done. This would be a good resource for assignment 3.

http://www.hrsa.gov/culturalcompetence/


Health Disparities & Vulnerable Populations:


The following website gives a good overview of what is considered to be a vulnerable population:

http://www.hcqualitycommission.gov/final/chap08.html

Basic information:

A new manager from your home town/country will be joining your workforce in the given destination. It is your task to prepare a briefing document that will provide the information necessary for an instant integration of the new manager. You will be required to analyse potential communication barriers regarding the areas listed below:

1.Cultural Dimensions (Hofstede)
2.Stereotyping (Race, Ethnicity, Ancestry)
3.Non-Verbal Communication
4.Business Etiquette
5.Language
5.Written Communication

(destination: Istanbul city )

Should be cover:

Introduction, background and description of the destination's culture

Introduction, background and description of the traveller's culture

Selection of relevant topic to discuss

Highlighting of the cultural sensitivity issues

Recommendations to overcome potential issues

Critical Analysis of theory and linkage of topic to appropriate cultural theory!!

Conclusion

PS:( I told people to focus on the city more than the country if possible. I see that may not be possible. Please try to find city-specific information, possibly by exploring differences within a country - for example Eastern USA tends to be different from Western USA and Northern USA is different still from Southern USA. If you can find any such differences for your assigned country - great! If not, I understand, as most data will be on a country-wide level (for example, Hofstede's dimensions). In that case, just focus on what you can find related to the country.)from lecture.

The related project as reference,but the project will be different from what I mention.Please follow above informations.
There are faxes for this order.

Please answer all of the questions. Based on the textbook International Management: Culture, Strategy, and Behavior.
Questions
1. In this course, we base our study of international management on a contingency framework. This framework allows a systematic review of all the aspects and factors related to understanding management in a global economy.
a. The framework consists of several components. Describe each component and explain how the components relate to each other.
b. Since the external environment plays such a critical role in the contingency framework, management needs to cognizant of the PESTEL components. How do these components change when a business operates internationally?
2. We talked about the definition of management, the managerial activities, and the managerial skills. We discussed that the field of management has its roots in the Anglo world. Please define management as discussed in class. What do managers do? Specify and explain the four managerial activities and the three specific skills to perform their responsibilities. Although we have not specifically addressed this question in our lecture, considering what you have learned so far in this course, what do you think is the relative importance of the three skills for an international manager? Provide a rationale for your answer.
3. A critical challenge for companies that operate internationally results from differences in legal systems that countries use. Contrast the common law based system of the United States with the code based system used in most European countries. What are the important differences and their implications for international business?
4. Today, businesses operate in a global economy. What does that mean?
a. How is this global economy different from previous economic systems? Summarize our systematic comparison of the global economic system to the economic conditions that existed before the fall of the Berlin wall. Make sure to include in your summary the need for entrepreneurship and innovation and the notion of creative destruction.
b. The global economy is a free-market, capitalistic economic system that is created through the micro-level decisions that companies make. These decisions are based on the need for companies to make a profit. Explain! Consider the lecture on the reasons for companies international expansion.
5. As companies are expanding internationally they seem to go through several phases of development, resulting in different types of international companies.
a. Describe and explain the different types of international companies. What are the primary differences among them? Make sure to talk about differences in international orientation (ethnocentric etc.) and staffing strategies (PCNs etc.).
b. Give an example of a truly global/transnational company. Explain why this company fits in that category.
c. What do you know about the level of internationalization of a business and its effectiveness?
6. Many international and global institutions exist to facilitate the coordination and effective functioning of the global economy. Very briefly, describe the purpose of the following organizations: World Economic Forum, APEC, OPEC, WTO, G7 (8), G20, and OECD.
7. When conducting a CBRA to determine the attractiveness of a particular country, companies must also consider issues related to CSR and business ethics. In addressing the following questions, make sure to consider the Nike and Pharma cases.
a. What is CSR? How is business ethics different from CSR? Why do business ethics and CSR become an even bigger issue when companies operate internationally?
b. What is a stakeholder map and what is it used for? Give an example.
c. What guidelines for ethical behavior can we use in business? Describe how you would ensure that the employees who report to you act ethically?
d. To what extent does the Foreign Corrupt Practices Act provide guidance to companies who operate internationally?
8. What is the purpose of the Porter Diamond? In detail, describe and explain Porters four factors. Use one of the examples discussed in the lecture to demonstrate how Porters Diamond works. Using the material from the lecture on Porters model, explain why it makes sense that the World Bank provides financial aid to developing countries to support the building of infrastructure.
9. The effective functioning of the global system depends on free and open trade among countries. Protectionism, explicit or implicit, however, is still quite common and has in fact increased during the current global economic crisis. Some commentators have talked about de-globalization as a result of the global economic crisis.
a. In general, what is the primary purpose of protectionist measures? Provide examples, two or three, for implicit and explicit protectionist measures.
b. Describe and explain the differences between a trade area, such as NAFTA, and an economic union, such as the EU?
10. For companies that operate internationally, cultural differences between the parent country and the host country are often the source for substantial cost and risk.
a. Define national culture. Using the iceberg model of culture, explain the three aspects of culture.
b. Summarize the six basic assumptions of culture and explain how they are reflected in the US culture today.
11. What role does understanding cultural differences play in the CBRA? What is the difference between cross-cultural literacy and cultural sensitivity? Provide examples from the Harry and Sally story to support your points.
12. Social Structure, Education, and Language are three of the six Characteristics of Culture discussed in class. Explain how they are used to identify and understand cultural differences. Recall that we use both, qualitative and quantitative methods to identify cultural differences. You may want to use the American culture and compare it to that of another country to answer this question.
13. We are able to quantify/measure cultural differences using Hofstedes and Trompenaars dimensions.
a. Why is it important that we can quantify differences in culture?
b. Hofstedes cultural framework consists of five dimensions. Explain each of the dimensions using the United States as an example. Describe how these dimensions are reflected in the workplace.
c. We talked about Trompenaars obligation dimension. Explain this dimension by contrasting the United States and Mexico.
14. Euro Disney faced serious problems at its inception. Explain how such problems were a result of the cultural differences between France and the United States. How could Disney have avoided these issues?
15. R&D projects in a transnational company are typically the performed by multicultural teams. Assume that a Japanese, an American, a German, and a Swedish engineer are assigned to work on a project together. What challenges may this group face because of cultural differences? Applying Hofstedes dimensions, provide a systematic comparison of these countries cultures. You may want to use a table showing the dimensions for the three countries. You do not need to use the actual scores but you need to know whether a country scores high, low, or moderate on a dimension and what the implications are for behavior and expectations.
16. Being able to perform a CBRA to determine the attractiveness of a country is one of the main learning objectives for this course. So far, our focus has been on the external environment and the associated CBR. Using the basic statistics introduced during the first week of class, provide a cursory analysis for one of the BRIC countries (Brazil, India, Russia, China)??"Your choice! Include the approximate population size, GDP/capita, GDP growth, GDP/sector, corruption perception rank, economic freedom rank, cultural dimensions (high or low in power distance, high or low in uncertainty avoidance, masculine or feminine, individualistic or collectivistic, short-term or long-term oriented). What conclusions do you draw about the attractiveness and the cultural toughness of the country that you analyzed for American cmpanies?
17. Political risk is one of the specific risk components typically assessed in a CBRA of country.
a. We differentiated qualitative and quantitative methods of risk assessment. Explain each.
b. Once the political risk of a country has been determined, a company has a choice between a defensive/protective and an integrative approach to managing the risk. Describe each of these approaches.

Customer is requesting that (INFOCEO) completes this order.

Intercultural Communication

Describe a person (dead or alive) that you consider to be a great multicultural communicator (with diverse people/ in diverse situations). Remember that diversity includes different cultures, as well as differences in ethnicity, religion, gender, sexual orientation, social class, age, etc.

You will post a power point presentation in the Doc Sharing section of the course, which contains the following:

* First give a brief biography of the person - what s/he does/did, where s/he lives/lived, any particular circumstances, etc.
* Then give specific instances of his/her communication skills, including:
o Sensitivity to nonverbal behavior
o Body language - eye contact, facial expressions, gestures, etc.
o Space - personal space, haptics Voice quality - tone
o Cultural sensitivity
+ Halls dimensions
+ Hofstedes dimensions
+ Confucian dynamism
o Sensitivity to individuality
+ Diverse personality styles
+ Diverse lifestyles

Be sure to explain:

1) How does this person act/communicate?

2) What are the consequences of this persons acts/communication?

I would like researchpro for this order.
However, if this is not possible DO NOT use bolavens!
Few jobs require the kind of cultural sensitivity as the job of the international trainer. Large numbers of American business people travel the world training business people in everything from management techniques and computers, to human resource management and ethics. But what works in the domestic training session may or may not work in the global training world. Indeed, what may be wonderful in one context may be downright offensive in another. Sensitivity to cultural differences is very important.
CASE Assignment
Refer to these materials in your 3 page essay.
? Wade, Jared (2004),"The Pitfalls of Cross-Cultural Business", Risk Management, March 2004, v 51, Pages: 38-43.
? Gibson, R. (2006), Small Business (A Special Report); Foreign Flavors: When going abroad, you should think of franchising as a cookie-cutter business; Unless, of course, you want to succeed. Wall Street Journal September 25, 2006, Page R. 8.
As an example, read about Ace Hardware "international" experiences:
? Carlo, Andrew M. (2006). " Overseas Adjustment", Home Channel News. New York: October 2006, Volume 32, Issue 13, Pages 26-28.
Things to include in your report:
? First, please identify some "cultural mistakes" from the first article listed above ("The pitfalls of cross-cultural business").
? Second, please select a company from the second article ("Small Business- A special report") and then analyze that company's "cultural" approaches.
? Discuss how the company you selected (e.g. focus on an international company of your choice from the second article) approaches foreign markets from the perspective of culture, and comment on how they should manage "cultural mistakes" that involve "cultural differences".
? Reminder- only use the Carlo article on Ace as an example; you should select another firm as a basis for completing the assignment specified above.
Case 4 Assignment Expectations
? Write a 3 page report that includes the following.
? Using the mod 4 materials, discuss the problem of cultural mistakes and cultural challenges faced by MNE's in various countries.
? Use one of the MNE's discussed in the Mod4 materials to illustrate how a firm faces cultural challenge(s).
? Draw conclusions and list supporting references and cite sources.
? Use appropriate writing style (Introduction, Main Body, Conclusion, grammar, & spelling).
? http://www.kwintessential.co.uk/cultural-services/articles/results-of-poor-cross-cultural-awareness.html
? http://www.mindtools.com/pages/article/newLDR_66.htm
An important aspect of international business which adds a great deal of diversity and complexity involves the need for international managers to understand their people and the values they hold. These values and assumptions are shaped, primarily, by the culture these people live in. Culture represents the system of values, beliefs, norms, and actions that characterize a distinct group of people. Although there can be similarities between cultures, there are also distinct and important differences. As business "goes international", the need for sensitivity to these cultural difference and deeply held values increases.
Everything from the desire to help, respect for authority, expectations of management and control, and differing definitions of truth telling and honesty change from culture to culture. Commitment to gender equality is likely one of the most dramatically different values held in various cultures. Understanding these differences, and accounting for them, is rapidly becoming of the utmost importance.
Geert Hofstede, a scholar and researcher of culture, identified five cultural dimensions. He conducted research of over 100,000 employees of IBM in 53 countries. Hofstede identified the following dimensions:
http://www.mindtools.com/pages/article/newLDR_66.htm

? Power Distance addresses the equality or inequality characterizing a culture as it is reflected in approaches to management. More "power distance" implies a more autocratic system, such as in China, Indonesia, Russia. By contrast, in the US, the power distance is small, reflecting equality and "participative management".
? Individualism refers to whether individuals prefer to function as individuals (United States) or as groups (Asia).
? Masculinity versus Femininity denotes the degree to which a culture is more aggressive and competitive (masculinity) or more nurturing (femininity). This also depends on the percentage of women in management.
? Uncertainty Avoidance focuses on people's preference for structured environments versus ability to manage uncertainty. The former have a harder time dealing with change (Japan, France, Russia). The latter are more open to change and more entrepreneurial (Hong Kong, United States).
? Long-Term Orientation refers to people's emphasis on shorter-term orientations (United States, France) or longer-time frame orientation (China and Hong Kong).
Edgar Schein is a major scholar of culture. He is a professor at MIT and a consultant.
One of Dr. Schein's seminal works is entitled "Organizational Culture and Leadership".
Required Readings
Wade, Jared (2004),"The Pitfalls of Cross-Cultural Business", Risk Management, March 2004, v 51, Pages: 38-43.
Gibson, R. (2006), Small Business (A Special Report); Foreign Flavors: When going abroad, you should think of franchising as a cookie-cutter business; Unless, of course, you want to succeed. Wall Street Journal September 25, 2006, Page R. 8.
Carlo, Andrew M. (2006). " Overseas Adjustment", Home Channel News. New York: October 2006, Volume 32, Issue 13, Pages 26-28.
Russ, G. S. (1993). Book reviews (Organizational culture and leadership by Edgar H. Schein). Personnel Psychology, 46, 919-922.
Lieh-Ching, C. (2003). An examination of cross-cultural negotiation: Using Hofstede's framework. Journal of American Academy of Business, 2, 567-571.
Holden, R. (2001) "Managing people's values and perceptions in multi-cultural organisations: The experience of an HR director", Richard Holden. Employee Relations. Bradford: 2001. Vol. 23, Issue 6; pg. 614, 13 pgs.
n.a. (2010) Results of poor cross cultural awareness, UK: Kwintessential

Open to all writers!

1. Name four practices that commonly require written administrative procedures.
2. How would you know if you are complying with EQ policies and procedures?
a)--------------
b)-------------
c)--------------
3. Explain non-verbal communication and provide three examples of ways that we communicate non-verbally.
4. What are three considerations that we should have in mind when writing letters home to parents?
5. Why is cultural sensitivity so important in your role as an education support person?
6. Explain the difference between "nature" and "nuture".
7. Who is primarily responsible for identifying students learning difficulties in the classroom context. There may be more than one.
8. Give an example of a situation where you might be asked to provide learning support for a student with learning difficulties. What sort of support could you offer in this circumstance?
9. Identify some common class rules that are laid down to guide student behaviour. List three of these rules and explain why they are important.
10. Why is cultural sensitivity so important in your role as an education support person?
11. If you were given the task of perparing a sheet of work for your class, what should you do to ensure that it complies with the teacher's expectations?
12. How and from whom would you expect to get guidance about using an overhead projector?
13. If a parent asks you about the progress of an individual child, what should you do?
14. Briefly summarise your demonstrated compliance's of you complying with a specific Education Queensland policy and procedure. Explain how you would demonstrate these points.
15.Compose an appropriate letter to go home to all parents of the children in a class inviting them to an education event at the school. Ensure that the letter is culturally sensitive.
16. Discreetly select a student in the class who is having learning difficulties, gain as much understanding as much as you can. Write brief notes about the support programme that the student is receiving. Do you have any suggestions that might increase the effectiveness of the existing programme?
17. Identify a behavioural concern in your classroom and identify how the problem is being addressed according to the school's behaviour management plan. Make brief notes about your observation, outlining the process that the school is adopting.
18. Prepare an item that can be used as a teaching aide, write a brief description of the aide.
19. Briefly describe what you do if you were to demonstrate your ability to set up an item of equipment for a class teacher.
20. Brief describe how you would respond to requests from other staff for assistance and how you would handle queries about student learning from parents.
___________________________________________________________
21. Provide three examples of how we communicate non-verbally
22. List three requirements that should be part of all interactions between yourself and children in your care.
23. What is the major benefit that can arise out of collaborating with students regarding their learning needs?
24. What is meant by parallel communication?
25. List three strategies useful in conducting a Glasser style "Classroom Meeting"
26. What do you understand the term "shared wisdom" to mean?
27. What are three limitations that could impact on implementing student's ideas and suggestions?
28. Where in your school should you find guidance on child and adult safety issues?
29. Provide an example of a child who might be likely to use non-standard language.
30. What does the term stereotypical mean?
31. makes notes giving at least 6 examples of interactions with students over a number of sessions. Explain how you demonstrated an appropriate caring and respectful manner.
32. Make notes giving at least 6 examples of interactions with students over a number of sessions, explaining how you elicited ideas and suggestions from your student group.
33. Make notes giving at least 6 examples of interactions with students over a number of sessions, explain how you appropriately discussed with children their likes and dislikes while managing to pass on the idea that differences are positive things to be celebrated.
34. Make notes giving at least 6 examples of interactions with students over a number of sessions, explaing how you obtained feedback from them about their learning experiences.
35. Name the policies / procedures that deal with child safety in the learning environment, and explain where a copy of these are to be found in school.
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36. What is meant by the term "process writing"?
37. What is meant by "drafting" in the context of writing?
38. What is the Narrative Sequencing Model?
39. What are the three interdependent elements of an effective teaching programme. Explain what is meant by each term.
40. What does the term "invented spelling" mean?
41. To whom should you refer when you consider that student confidentiality is at risk?
42. What is meant by "summative evaluation"?
43. In Education Queensland "Diagnostic Net", literacy has 2 elements. What are these two elements?
44. What is the most advanced writing phase of the Education Queensland "Diagnostic Net"?
45. What is "shared writing"
46. You may already be fimiliar with the strategies used by the teachers/teacher aides in Queensland to support children's writing. You will need to make careful observations and make notes of the way in which opportunities for writing are taken, writing support is provided and shared writing approach may be taken. Also, you need to know how success and progress are acknowledged.
You will need to reflect on your experiences and make notes about them. () What were you doing when your work was abserved? Eg Working collaboratively with students in providing them with writing support. () Were you able to engage the child in the writing process-i.e was the child willing to write? () Were you able to identify any difficlties that the child was having and use guidance techniques to support the child to success? () Was it an enjoyable process? Add any other observations that you think are relevant.
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47. When we are thinking about reading, what do we mean by the term, "syntax"?
48. What is meant by a miscue analysis?
49. What are the 8 conditions for learning language identified by "Brian Cambourne"?
50. What does the term "semantic" mean?
51. List two specific criteria that you might apply in selecting a book
52. What do we mean by "scaffolding" when we use it in terms of a reading programme?
53. List three reasons why students confidentiality must be maintained at all times.
54. Where in a school would you find guidance about reading guidelines and programmes?
55. What curriculm is covered by the year 2 "Diagnostic Net"?
56. What are the indicators of a student achieving independence in reading?
57. WE use the techniques of "Brian CAMBOURNE" at schools to support children's reading you will need to observe several sessions and make notes on the way in which children are supported when they don't know a word and are reluctant to attempt it, say the wrong word, lose their place etc. Also, observe how success and progress are acknowledge. Reflect on your experience and make notes about it. Were you able to identify any difficlties that the child was having and use guidance techniques to support the child to success? Were you able to engage the child in reading process-i.e was the child willing to read? Was it an enjoyable process? Add any other observations that you think are relevant.
58.You have now learned about "Brain Cambourne"s model of learning and now compare it with the model that is in place in your school, remember that, you need to be very sensitive about appearing to criticise when you are seeking information and opinions about established practices in a school. Your role is not to make judgements or criticise, but to gather information and observations. () Make sure you thoroughly understand what each of Camboourne's conditions means. () Observe how each of these conditions is addressesd in your school. Does your school place importance on other conditions? () Complete this in a table of 4 colums going across 1st heading "CAMBOURNE'S CONDITIONS" 2nd heading 'WHAT DOES THIS MEAN'? 3rd heading 'HOW DOES THE SCHOOL DEMONSTRATE THIS CONDITION'? 4th heading 'DOES THE SCHOOL PLACE IMPORTANCE ON OTHER CONDITIONS'? and now 7 colums going down stating all under 'CAMBOURNE'S CONDITIONS' colum, 1st colum down 'IMMERSION' 2nd colum down under neight 1st 'DEMONSTRATION' 3rd colum going down uder neith 2nd and 1st 'EXPECTATION' 4th 'RESPONISIBILITY' 5th 'USE' 6th 'APPROXIMATION' 7th colum 'RESPONSE' (Hope you understand this one)
59. Go to the library and choose 8 books for your class, to read in accordance with selection criteria nominated by the class reading programme. You should make sure that you have some fiction and some non-fiction in your selection. ()Breifly explain your selection making notes about your discussion.
60. Make notes about your participation in a support reading programme remembering to address Element 2 PC 1-3 and Element 4 PC 1-5 which are Element 2: Select appropriate books for student readers.PC 1-3 are 1.Books are selected to specified selection criteria 2. Books are selected according to reader's ability 3. Books are selected in consultation with the reader Element 4 is: Support student readind programme PC 1-5 are 1.Support strategies to accomodate reader's ability are determined according to educational guidelines 2.Readers' requests are interpreted and responded to according to reading programme guidelines 3.Students' reading ability is evaluated according to reading programme guidelines and Education Queensland "Diagnostic Net" 4.Support procedures for readers are implemented in accordance with reading program specifications 5.Support procedures encourage the development of self reliance in readers. Makeing sure you respond to the childrens' reading attempts according to support guidelines, maintain records accurately when you are breifly explaining about participation in the support programme.
A lot this time I know :) :) thanks..Toni

The following is the paper outline:

1. Consumer Behaviour
1.1 Definition
1.2 The Importance of Consumer Behaviour
1.3 Factors affecting consumer behaviour (Cultural, Social, Personal, Psychological etc...)

2. Decision Making Process Theories
2.1 Definition of Decision Making Process
2.2 Howard-Sheths Theory
2.3 Consumer Black Box Model
2.4 Five Stages Model (Problem recognition, Information search, alternative evolution, purchase decision, post-purchase behaviour)

3. Advertising
3.1 Definition
3.2 How does Advertising Work?
3.3 Factors affecting Advertising
3.4 Advertising in the Service Industry
3.5 Effectiveness of the Mobile service providers advertising

4. Word of Mouth
4.1 Definition
4.2 Effectiveness of word of mouth
4.3 Factors affecting word of mouth
4.4 Positive and Negative word of mouth
4.5 The Internet word of mouth (web 2.0)

5. Comparison between Advertising and word of mouth
6. Influence of Advertising on Consumer Decision making process
7. Influence of Word of Mouth on Consumer Decision making process
8. Summary of Literature Review Section (Conclusion).

? The paper has to be a good critical piece of the literatures and the use of Figures is important such as the simplified version of Howard-Sheth Model, Consumer Black Box Model and so on.
------------------------------------------------------------
The following is 33 references that must be used + any other related 17 references to the subject (Most of them (14 Articles at least) must be Articles from a well known Marketing or Management Journals), which I can get access to very easy.

1. Chisnall Peter M, (1995) Consumer Behaviour, 3rd edition.
2. Smith & Taylor (2004) Marketing Communication an Integrated Approach, 4th Edition.
3. Chisnall Peter M, (2005) Marketing Research, 7thedition.
4. Gremler Dwayne et al (2001) Generating Positive Word-of-Mouth communication through customer-Employee Relationships. International Journal of Service Industry Management.
5. Schiffman Leon & Lazar Kanuk Leslie (2007) Consumer Behaviour, 7th edition.
6. George Silverman (2001) The Secrets of Word-of-mouth Marketing
7. Kotler Philip (2009) Marketing Management, 13th edition.
8. Kotler Philip (1997) Marketing management: analysis, planning, implementation, and 9. control, 9th edition.
10. Solomon Michael et al (2002) Consumer Behaviour A European Perspective, 2nd edition.
11. Fill Chris (2009) Marketing Communication, 5th edition.
12. Shimp Terence (2007) Advertising Promotion and Supplemental Aspects of Integrated Marketing Communication, 7th edition.
13. Mangold & Miller (1999) word-of-mouth communications in the service marketplace, Journal of Service Marketing.
14. Foxall Gordon (1998) Consumer Psychology for Marketing, 2nd edition.
15. George E. Belch & Michael A. Belch (2009) Advertising and promotion: an integrated marketing communications perspective, 8th edition.
16. Friestad Marian (1995) Persuasion knowledge: Lay People's and Researchers' Beliefs about the Psychology of Advertising. Journal of Consumer Research.
17. Peter, J. Paul (1999) Consumer Behaviour and Marketing Strategy, European edition.
18. Blackwell, Roger et al (2006) Consumer Behaviour, 10th edition.
19. Ueltschy L & Krampf R (2001) Cultural Sensitivity to Satisfaction and Service Quality Measures, Journal of Marketing Theory and Practice.
20. Rossiter J & Percy L (1997) Advertising communications & promotion management, 2nd edition.
21. Schultz D (1995) what is direct marketing, Journal of Direct Marketing.
22. Weilbacher W (2003) How advertising Affects Consumers, Journal of Advertising Research.
23. Barnard N & Ehrenberg A (1997) Advertising: Strongly Persuasive or Nudging? Journal of Advertising Research.
24. Charlett D & Garland R (1995) How damaging is negative word of mouth? Marketing Bulletin.
25. Bone P (1995) Word of mouth effects on short-term and long-term product judgment, Journal of Business Research.
26. Lam D, Mizerski D & Lee Alvin (2005) Cultural Influence on word of mouth communication, AMA Winter Educators Conference Proceedings.
27. Sweeney J, Soutar G & Mazzarol T (2008) Factors influencing word of mouth effectiveness: receiver perspectives, European Journal of Marketing.
28. Grewal R, Cline T & Davies A (2003) Early Entrant Advantage, word of mouth communication, Brand Similarity and the consumer Decision marking process, Journal of Consumer Psychology.
29. Stauss B (1997) Global word of mouth, Marketing Management.
30. Riegner C (2007) Word of mouth on the Web: The Impact of Web 2.0 on Consumer Purchase Decisions, Journal of Advertising Research.
31. Donaton S (2003) Marketings new fascination: figuring out word of mouth, advertising Age
32. Gildin S (2003) Understanding the Power of Word of mouth, Revista de Administrao Mackenzie
33. Jobber D (2007) Principles and Practice of Marketing, 5th edition.

This paper is to be a case study method. Following is the outline of requirements that was stated in syllabus so I typed it here for you:(do not write in outline form, but proper research proposal form). I answered what I have thus far.

I. INTRODUCTION

a. Background:

b. Statement of the problem/purpose/significance:
Language tends to be a barrier of confusion and misunderstanding between cultures, and art is an easy, non-obtrusive form of communication that can help therapists exercise more improved culture-sensitive practices.

c. Expectation/Anticipations about results and their usefulness:
I expect to learn new, useful methods of incorporating art experientials to other cultures. I anticipate this will increase my cultural sensitivity to their specific needs, wants, and biases and of the like. This will be useful because different cultures react to the same issues differently, as different people within the same culture react to the same issues differently. Therapists are prepared for the differences between clients to be based on their exact situation in life at a certain point in time. However, they are not sensitive to the consistent underlying influence cultural traditions have on how people think, perceive, judge, act, react, as well as understand their life situation at all times. This primary, innate characteristic is often an ignored, sometimes unnoticed factor in therapy.

d. The Research Question:
How do various ethnic cultures experience art therapy?

e. Limitations/Delimitations

f. Overview of procedures for researching the question (methods).
A case study method will be used. Although at various instances I felt an ethnographical approach was more appropriate, I chose to exercise the case study method because although I plan to study cultures, in which an ethnographical approach seems more logical, they can also be seen as the bounded system necessary to conduct a case study approach.

g. Definition of terms:

h: Anticipated procedures for verification of study (how will you judge the quality?)

i: Summary of chapter and what will follow in subsequent chapters


II. REVIEW OF THE LITERATURE
Read. Read. Read. What is known and not known. What are classic or landmaek studies on your topic? Charles suggests an organization of general to specific and from older citations to mroe recent. Use subheadings. As you read, what are inportant topics or categories you can use to classify the ideas you are encountering. Again you should have a summary paragraph to connect with the next chapter.

III. OVERVIEW OF THE PLAN OF DATA COLLECTION
and procedures of thie study. How do you intend to study this subject? This may include description of the setting, the population (subjects), and your plan for data collection. What you turn in is a plan, and I know it will bein the beginning stages.NOTE: for this assignment the "traditions? book listed will help you with further research methods of your proposed project. Te Creswell and Charles textx also have helpful chapters in describing general research methods of particular research traditions.

IV. Plan for analysis of data

V. Outline for the overall structure of the study and short closing summary.

MY RESOURCES

1-Cohen, Barry, M., Barnes, Mary-Michola, & Rankin, Anita B. (1995). Managing Traumatic Stress Through Art. Maryland: Sidran Press.

2-Furth, Gregg, M. (1988) The Secret World of Drawings. Boston: Sigo Press.

3-Gladding, Samuel T. (2003) Group Work, A Counseling Specialty, Fourth Edition. Ohio: Merrill Prentice Hall.

4-Jung, Carl G. (1964) Man and His Symbols. New York: Dell.

5-Landgarten, Helen. (1993) Magazine Photo Collage, A Multicultural Assessment and Treatment Technique. New York: Brunner/Mazel, Inc.

6-Malchiodi, Cathy A. (1998) The Art Therapy Sourcebook. Illinois: Lowell House.

7-McGoldrick, Monica., Giordano, Joe, & Pearce, John K. (1996) Ethnicity and Family Therapy, Second Edition. New York: Guilford Press.

8-Oster, Gerald D., & Gould, Patricia. (1987) Using Drawings in Assessment and Therapy, A Guide for Mental Health Professionals. New York: Brunner/Mazel, Inc.

9-Rubin, Judith A. (2001) Approaches to Art Therapy, Theory and Technique, Second Edition.

10-Samuels, Susan K., & Sikorsky, Susana. (1990) Clinical Evaluations of School-Aged Children: A Structured Approach to the Diagnosis of Child and Adolescent Mental Disorder, Second Edition. Sarasota: Professional Resource Press. 9.1

BUS401 - International Business

Impact of Culture on International Business

Few jobs require the kind of cultural sensitivity as the job of the international trainer. Large numbers of American business people travel the world training business people in everything from management techniques and computers, to human resource management and ethics. But what works in the domestic training session may or may not work in the global training world. Indeed, what may be wonderful in one context may be downright offensive in another. Sensitivity to cultural differences is very important.

Please attempt to find and refer to the below materials for the 2 page paper.

? Wade, Jared (2004),"The Pitfalls of Cross-Cultural Business", Risk Management, March 2004, v 51, Pages: 38-43.

? Gibson, R. (2006), Small Business (A Special Report); Foreign Flavors: When going abroad, you should think of franchising as a cookie-cutter business; Unless, of course, you want to succeed. Wall Street Journal September 25, 2006, Page R. 8.

? First, please identify some "cultural mistakes" from the first article listed above ("The pitfalls of cross-cultural business").

? Second, please select a company from the second article ("Small Business- A special report") and then analyze that company's "cultural" approaches.

? Discuss how the company you selected (e.g. focus on an international company of your choice from the second article) approaches foreign markets from the perspective of culture, and comment on how they should manage "cultural mistakes" that involve "cultural differences".

The following are the directions for the paper. There are two choices for the body of the paper, choose either one it doesn't matter, but the conclusion has to be there.

The Spirit Catches You and You Fall Down
Directions for the Paper
The sources for this paper are Fadiman's book The Spirit Catches You and You
and You Fall Down, and general information from lessons and the text (Lenkeit).
You do not need, and should not use, any other sources. This paper is not a book
review or a research paper.

Length/Other Requirements: This is a formal paper, and should be between 4
(absolute minimum) and 6 typewritten pages, double-spaced and with normal
margins. Your title should be at the top of the first page, and your name should be
in the upper right hand corner of the first page.
Your paper should be free of any grammatical or spelling errors. Your paper
should be informative, analytical, and include appropriate anthropological
concepts. It must contain specific examples and information on the Hmong, taken
from the Spirit book. You will need this information to make your arguments sound
convincing, and also to demonstrate unequivocally to me that you have read the
book.
Points: This paper is worth 60 points.
Directions: You may choose either #1 or #2 below as the context to discuss the
book. Everyone must write on #3 as his or her concluding paragraph. Remember,
you are using the Spirit Catches You as the basis of your information on the
Hmong, and you must clearly present information on their culture as provided by
Fadiman in her book. It is also a good idea to remember that you need to convince
me you understand the book as a whole. To answer either #1 or #2 requires you to
utilize information found in many different parts of the book; if your paper does
not reflect this, you will lose points.
Spirit Paper Directions 7/15/09 1:56 PM
file:///Users/millerg/Documents/Anth200/A200Unit2/SpiritPaperDirections.html Page 2 of 3
1. The year is 1988. Merced Community Medical Center has invited you, a cultural
anthropologist, to give a lecture to its staff. MCMC wants you to help improve its
cross-cultural sensitivity generally and its sensitivity to the Hmong in particular.
MCMC is aware of Lia's case and wants to avoid a repetition in the future. As a
frame for your lecture, you need to use Fadiman's contention that there is a
medical establishment culture, and a Hmong culture, and that what happened to
Lia was a case of cross-cultural misunderstanding. This would involve some
background on Hmong religious beliefs as they impact medical care. You also
need to put a "human" face on the Hmong (that means you should talk about Lia's
case and her parents), and provide some specific suggestions to MCMC staff to
help them be more sensitive to all Hmong patients. You need to provide some
specific suggestions as to what they can do when treating Hmong patients. What
are you going to say? (You might, among other things, discuss the "eight
questions", and why/how the outcome of Lia's case might have been different if
they had ever been asked. However, it is important that you include other
suggestions by Fadiman to the MCMC staff regarding specifically how to interact
with Hmong patients.)
2. The year is 1990. The majority of the Hmong who entered Merced in the 1980's
are still on welfare. Many Merced taxpayers are angry and are lobbying the State
legislature to change the welfare system to remove all Hmong, (or any other
immigrant who has been in the US more than 5 years) from any welfare support. In
general, relationships between Hmong and non-Hmong in Merced are becoming
increasingly volatile, as there are also protests surrounding animal sacrifice,
chanting, and other practices of shamans in Hmong religion. You are a cultural
anthropologists living in Merced, and you want to help the community to be less
ethnocentric about the Hmong, and to learn more about Hmong culture.
Specifically, you want the people of Merced to understand Hmong religion and the
reason for the various rituals. (Use the rituals involving Lia, and perhaps Lia's
case, as examples.) In addition, you need to present some of the various solutions
offered by Fadiman. You also want to persuade the people of Merced that even if
other immigrants should be cut off from welfare benefits after five years, an
exception should be made in the case of the Hmong. To do this, you will have to
explain the Hmong involvement in the Vietnam War, and why they are in the
United States at all. What are you going to say?
3. While your speech should have a concluding paragraph, I also want you to add
an additional concluding paragraph, as follows. In this final paragraph, briefly
provide your reaction to/opinion of the book. You may also indicate whether you
agree with your own "speech" or not.
In writing your paper (except for #3), you can/should be writing to and speaking to
your "audience" as defined in #1 and #2. You are simply writing out what could be
an actual speech.
CAUTION: This is NOT a book report. If you turn in a book report expect very few
points. If you quote directly from Fadiman, put in quotations, indent and single
Spirit Paper Directions 7/15/09 1:56 PM
file:///Users/millerg/Documents/Anth200/A200Unit2/SpiritPaperDirections.html Page 3 of 3
space if more than five lines, and provide the page number. If you plagiarize,
particularly from any other source, expect no points. There are many book reviews
of Fadiman's book, most available on the Internet. Do not be tempted. I am not
looking for a book review in the first place, and in the second place I know all
these book reviews. Just read the book and write out your speech. That will get

Task


Read the following newspaper extract and then respond to the questions at the end.


Kim Gavin named artistic director for London 2012 closing ceremonies

( Amelia Hill, guardian.co.uk, Friday 18 February 2011 10.00 GMT)

The creative force behind Take That's acclaimed Circus tour has been joined by a costume and stage set designer for Lady Gaga and the music composer on the past five James Bond films to mastermind the London 2012 closing ceremony ??" and he spent his first day on the job criticising past efforts by Olympic hosts.
Kim Gavin, who has been announced as the ceremony's artistic director, has produced shows and performances including the record-breaking Take That tour and the band's upcoming European Progress tour, which has reunited the group with Robbie Williams. His appointment was welcomed by Take That's Gary Barlow.
"Me and the guys are thrilled that Kim has been asked to create the closing ceremony, we know with him in charge it's going to be one great celebration for the whole country," said Barlow. "We're very proud of our live shows and Kim has always been at the very heart of their creation. We wish him all the success in the world and before you ask, no, he hasn't asked us to be in the show ??" yet!"
But Gavin used his first interview to criticise ceremonies of previous years. While Beijing's show in 2008 was stylistically "amazing", Gavin said it left audiences cold, adding: "I can't remember a single tune".
The Olympic closing ceremony was the second most popular sporting event of 2008, attracting 252 million viewers across the world but Gavin said the show failed to grip those watching it live in the stadium.
"They had mass numbers of people doing the same thing and stylistically, it was faultless. But if you looked at the audience in the stadium, they were not engrossed," he said. "They were distracted with things like feeding their kids ice-cream. My objective is to make sure that doesn't happen in London: I want to engage my audience."
Gavin said the 2004 ceremony in Athens was "too traditional" and "difficult to relate to". "It was beautiful and executed fabulously but it was very local and traditional," he said. "It didn't strike a chord with me."
Sydney's 2000 event was one of the few ceremonies to garner praise but of Atlanta in 1996, he said: "I would not have said it was a great opening. I watched it, asking myself, 'Am I stylistically gripped, inspired by this show?' I had to admit that I was not."
Gavin, a trained ballet dancer who has choreographed and directed many Brit Award performances, the Concert for Diana and the Help the Hero's Concert, said he wanted the 2012 closing ceremonies to be "about celebrating where we are culturally in the UK. I want a typically British closing ceremony".
But, he added, although he will "look locally for talent", he will "also bring in performers and inspiration from outside of the UK if necessary".
"Britain has an amazing array of talent but (if) I find that I have a vision that requires something different, I will look abroad," he said. "I don't have any rules."
Gavin's comments were received calmly by the International Olympic Committee. Mark Adams, the director of communications for the IOC, said: "It would be highly unusual if a creative director didn't have very strong views on what they wanted to do, and on how it would vary from the work of others.

"Each Games organiser must produce a ceremony that works for them and the audiences they want to reach out to. We have absolute confidence that London 2012 will put on quite a show."
The London Organising Committee of the Olympic Games and Paralympic Games (Locog) said international stage and costume designer Es Devlin would be the designer.
Devlin recently worked with Lady Gaga on her 'Monsters Ball' US tour. She has also worked with artists including Muse, Kanye West, Mika and the Pet Shop Boys ??" as well as in opera and drama on shows for Glyndebourne, the Royal Opera House, English National Opera, the Royal Shakespeare Company, the Royal Court Theatre, the Young Vic and the Old Vic.
The film composer and record producer David Arnold was announced as the music director. Arnold is the man behind soundtracks to five James Bond films, Independence Day, Stargate, Chronicles of Narnia, Made in Dagenham, and the newly released Simon Pegg/Nick Frost movie 'Paul', as well as records by Dame Shirley Bassey, George Michael, KD Lang, Iggy Pop, Bjork and the Kaiser Chiefs.


Questions:

You must answer ALL questions.

Question 1:

Kim Gavin, the artistic director for the London 2012 Olympic Games Closing Ceremony criticised past Closing Ceremonies ??" in particular Beijing 2008 Closing Ceremony, Athens, 2004 Closing Ceremony and Atlanta 1996 Closing Ceremony ??" are his claims justified?
N.B: You will need to watch the Beijing 2008, Athens, 2004 and Atlanta 1996 Closing Ceremonies, which are widely available on the internet (e.g. You Tube)
(4 marks)
(Word Limit: 500 words)

Question 2:

Gavin wanted the London 2012 Olympics event to be ?about celebrating where we (United Kingdom) are culturally in the UK. I want a typically British closing ceremony.? Critically discuss this statement?
N.B: You will need to research the current cultural, in particular, the multi-cultural environment / landscape of the United Kingdom; and, consider from a multi-cultural perspective what it means to be ??-British.
(4 marks)
(Word Limit: 500 words)

Question 3:

For the London 2012 Olympics Closing Ceremony conduct a Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis, which should be taken into consideration when planning the event.
N.B: You will need to refer to relevant secondary data such as academic sources, industry reports and newspaper articles.
(4 marks)
(Word Limit: 500 words)

Question 4:

Gavin has asked you to help with the planning, design and staging of the London 2012 Olympics Closing Ceremony. Can you (i) devise a vision statement with four related mission statements; and, (ii) advise Gavin on the following ~ at least two elements?
? Issues of cultural sensitivity in event design
? Marketing of the London 2012 Olympics Closing Ceremony
? Issues of human resource management
? Pre-event research, during event evaluation, and post-event evaluation
N.B: Your response should be supported with relevant examples to illustrate salient points.
(4 marks)
(Word Limit: 500 words)

Format for submission

The word limit is 2, 000 words.

All work should be word processed using either Times New Roman or Arial font, 12 point, single side A4 paper with line spacing of 1 and justified and numbered pages.
A bibliography and referencing (where applicable) is essential ~ Harvard Referencing System.
A minimum of 10 referenced academic sources are required.
No more than 50% of references may be from the internet.

Extent of collaboration allowed

There is no collaboration allowed for this assessment. All work should be an individual piece of work. However, it is advisable to discuss your ideas with the unit leader within the first couple of weeks.

Assignment Detail

1. The case study

The case study focuses upon a mega-event in London ??" the London 2012 Olympic Games (Closing Ceremony). You need to familiarise yourself with this event before you begin responding to the questions. The response to the question should be informed by research and practical situations to support your standpoint.

2. The structure:

For each question make sure you make reference to the newspaper article and your own research to support your standpoint, and then use other relevant sources to reinforce your work. There is no fix order to structure your responses.

3. The link between event planning, staging and management:

Remember to relate the three together sufficiently! You need to study the link between event planning, staging and management in your assessment. The evidence needs to be specific. Dont use generalised and anecdotal evidence.

4. Use of litrature:

Use academic source, i.e. books, journal articles etc. A minimum of 10 referenced academic sources is required. Do not over use Internet sources (50% maximum). Academic journals can be good resources of industrial cases which may give you some good ideas about the situations. You are required to have proper in-text reference and the reference list in the end using the Harvard Referencing System.

5. The writing:

Try to approach this assignment in a logical and systematic way. Produce a plan for each response before you start. Make sure you have a logical structure, a convincing argument, clear description of the situations which ??-set the scene, and clear explanation which relate to theories, and a conclusion that draws your argument together.

Task


Read the following newspaper extract and then respond to the questions at the end.


Kim Gavin named artistic director for London 2012 closing ceremonies

( Amelia Hill, guardian.co.uk, Friday 18 February 2011 10.00 GMT)

The creative force behind Take That's acclaimed Circus tour has been joined by a costume and stage set designer for Lady Gaga and the music composer on the past five James Bond films to mastermind the London 2012 closing ceremony and he spent his first day on the job criticising past efforts by Olympic hosts.
Kim Gavin, who has been announced as the ceremony's artistic director, has produced shows and performances including the record-breaking Take That tour and the band's upcoming European Progress tour, which has reunited the group with Robbie Williams. His appointment was welcomed by Take That's Gary Barlow.
"Me and the guys are thrilled that Kim has been asked to create the closing ceremony, we know with him in charge it's going to be one great celebration for the whole country," said Barlow. "We're very proud of our live shows and Kim has always been at the very heart of their creation. We wish him all the success in the world and before you ask, no, he hasn't asked us to be in the show " yet!"
But Gavin used his first interview to criticise ceremonies of previous years. While Beijing's show in 2008 was stylistically "amazing", Gavin said it left audiences cold, adding: "I can't remember a single tune".
The Olympic closing ceremony was the second most popular sporting event of 2008, attracting 252 million viewers across the world but Gavin said the show failed to grip those watching it live in the stadium.
"They had mass numbers of people doing the same thing and stylistically, it was faultless. But if you looked at the audience in the stadium, they were not engrossed," he said. "They were distracted with things like feeding their kids ice-cream. My objective is to make sure that doesn't happen in London: I want to engage my audience."
Gavin said the 2004 ceremony in Athens was "too traditional" and "difficult to relate to". "It was beautiful and executed fabulously but it was very local and traditional," he said. "It didn't strike a chord with me."
Sydney's 2000 event was one of the few ceremonies to garner praise but of Atlanta in 1996, he said: "I would not have said it was a great opening. I watched it, asking myself, 'Am I stylistically gripped, inspired by this show?' I had to admit that I was not."
Gavin, a trained ballet dancer who has choreographed and directed many Brit Award performances, the Concert for Diana and the Help the Hero's Concert, said he wanted the 2012 closing ceremonies to be "about celebrating where we are culturally in the UK. I want a typically British closing ceremony".
But, he added, although he will "look locally for talent", he will "also bring in performers and inspiration from outside of the UK if necessary".
"Britain has an amazing array of talent but (if) I find that I have a vision that requires something different, I will look abroad," he said. "I don't have any rules."
Gavin's comments were received calmly by the International Olympic Committee. Mark Adams, the director of communications for the IOC, said: "It would be highly unusual if a creative director didn't have very strong views on what they wanted to do, and on how it would vary from the work of others.

"Each Games organiser must produce a ceremony that works for them and the audiences they want to reach out to. We have absolute confidence that London 2012 will put on quite a show."
The London Organising Committee of the Olympic Games and Paralympic Games (Locog) said international stage and costume designer Es Devlin would be the designer.
Devlin recently worked with Lady Gaga on her 'Monsters Ball' US tour. She has also worked with artists including Muse, Kanye West, Mika and the Pet Shop Boys as well as in opera and drama on shows for Glyndebourne, the Royal Opera House, English National Opera, the Royal Shakespeare Company, the Royal Court Theatre, the Young Vic and the Old Vic.
The film composer and record producer David Arnold was announced as the music director. Arnold is the man behind soundtracks to five James Bond films, Independence Day, Stargate, Chronicles of Narnia, Made in Dagenham, and the newly released Simon Pegg/Nick Frost movie 'Paul', as well as records by Dame Shirley Bassey, George Michael, KD Lang, Iggy Pop, Bjork and the Kaiser Chiefs.


Questions:

You must answer ALL questions.

Question 1:

Kim Gavin, the artistic director for the London 2012 Olympic Games Closing Ceremony criticised past Closing Ceremonies in particular Beijing 2008 Closing Ceremony, Athens, 2004 Closing Ceremony and Atlanta 1996 Closing Ceremony are his claims justified?
N.B: You will need to watch the Beijing 2008, Athens, 2004 and Atlanta 1996 Closing Ceremonies, which are widely available on the internet (e.g. You Tube)
(4 marks)
(Word Limit: 500 words)

Question 2:

Gavin wanted the London 2012 Olympics event to be about celebrating where we (United Kingdom) are culturally in the UK. I want a typically British closing ceremony. Critically discuss this statement?
N.B: You will need to research the current cultural, in particular, the multi-cultural environment / landscape of the United Kingdom; and, consider from a multi-cultural perspective what it means to be British
(4 marks)
(Word Limit: 500 words)

Question 3:

For the London 2012 Olympics Closing Ceremony conduct a Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis, which should be taken into consideration when planning the event.
N.B: You will need to refer to relevant secondary data such as academic sources, industry reports and newspaper articles.
(4 marks)
(Word Limit: 500 words)

Question 4:

Gavin has asked you to help with the planning, design and staging of the London 2012 Olympics Closing Ceremony. Can you (i) devise a vision statement with four related mission statements; and, (ii) advise Gavin on the following ~ at least two elements?
Issues of cultural sensitivity in event design
Marketing of the London 2012 Olympics Closing Ceremony
Issues of human resource management
Pre-event research, during event evaluation, and post-event evaluation
N.B: Your response should be supported with relevant examples to illustrate salient points.
(4 marks)
(Word Limit: 500 words)

Format for submission

The word limit is 2, 000 words.

All work should be word processed using either Times New Roman or Arial font, 12 point, single side A4 paper with line spacing of 1 and justified and numbered pages.
A bibliography and referencing (where applicable) is essential ~ Harvard Referencing System.
A minimum of 10 referenced academic sources are required.
No more than 50% of references may be from the internet.

Extent of collaboration allowed

There is no collaboration allowed for this assessment. All work should be an individual piece of work. However, it is advisable to discuss your ideas with the unit leader within the first couple of weeks.

Assignment Detail

1. The case study

The case study focuses upon a mega-event in London " the London 2012 Olympic Games (Closing Ceremony). You need to familiarise yourself with this event before you begin responding to the questions. The response to the question should be informed by research and practical situations to support your standpoint.

2. The structure:

For each question make sure you make reference to the newspaper article and your own research to support your standpoint, and then use other relevant sources to reinforce your work. There is no fix order to structure your responses.

3. The link between event planning, staging and management:

Remember to relate the three together sufficiently! You need to study the link between event planning, staging and management in your assessment. The evidence needs to be specific. Dont use generalised and anecdotal evidence.

4. Use of literature:

Use academic source, i.e. books, journal articles etc. A minimum of 10 referenced academic sources is required. Do not over use Internet sources (50% maximum). Academic journals can be good resources of industrial cases which may give you some good ideas about the situations. You are required to have proper in-text reference and the reference list in the end using the Harvard Referencing System.

5. The writing:

Try to approach this assignment in a logical and systematic way. Produce a plan for each response before you start. Make sure you have a logical structure, a convincing argument, clear description of the situations which -set the scene, and clear explanation which relate to theories, and a conclusion that draws your argument together.

Customer is requesting that (Serban ) completes this order.

This is the assignment. It states clearly what is needed. I need the paper by midnight central time if possible.
It also needs to be single spaced. I need a title page, memorandum, contents page, list of illustration, the body, and works cited page. All subjects are to be covered by headings. Thank you.


A lot has been said lately about the importance of operating and communicating efficiently in a global marketplace. For your formal report you will investigate what it takes to communicate efficiently with other cultures. To do this, I want you to think in terms the construction industry.

After you have given some thought to the broad area of global communications within construction, here is what we will do for this assignment: Consider me as the CEO of your "dream" company, that company for which you would really like to work. As your "boss", I recognize talent when I see it, and I have it in mind that you could rise very quickly in the company, perhaps to the absolute top of management. What's more important is that I trust you to be an honest and ethical person, just the kind of person to put together a report on global communications in our industry. I've decided that I want to remake the image of our company and I've come to the conclusion that if we can bill ourselves to the world as being able to communicate with cultural sensitivity in ALL of our dealings, we will be able to convince a wealthy segment of the investing public to get on board the "global train" with us. I've approached a number of members of the board of directors and they have all agreed that a truly global company, in the times in which we live, will go far. What I need now is a report on the communications situation within our industry and how that situation relates to our company. I want five specific areas covered within your report:

1. Statistics on the global nature of business in general.

2. Testimony from experts in the field of global business communication. (There are hundreds of articles on effective cross-cultural communication practices in every industry imaginable, most written by very learned people who have studied cross-cultural communication carefully. What do they have to say about effective global business communication?)

3. Recommendations from experts as to how to conduct appropriate global business communication. Certainly, there are practices that we can make sure we follow, but what about some of the more esoteric but no less important aspects of business communication? How can we go about creating an efficient global communication climate in our company? If we can do it, we can find an advertising agency to portray it to the public.

4. Your personal recommendations on what we should do to make our company outstanding in terms of communicating globally. Where do we start? Who do we need to get the job done? Don't worry about cost; we already have a commitment from several board members to spend what is necessary.

Your report is to be somewhere in the neighborhood of 8 to 10 pages of text. This does not count the peripheral pieces of the formal report, such as the table of contents, list of illustrations, memo of transmittal, executive summary or works cited pages. Add all of those in and you will probably come up with something like 12 to 15 pages. Make sure that the information in your report is accessible as possible to the reader. You and I will BOTH be presenting this report at the next meeting of the board of directors, so if there is a problem in reader accessibility, you'll know it immediately, and you'll feel the sweat break out even sooner.

Before you even think it, let me say that this is not a long assignment by any means. Most formal business reports go much beyond this length. In fact, if you need more room to handle the topic well, feel free, but let me know in advance how long you expect the report to be.

Use the example of a formal report found on pages 447-464 in the textbook as your "bible" for the formatting part of this assignment.

5. Illustrations, charts, graphs, etc.: I will expect statistics to appear in your report, and I want you to include at least 3 visuals. You can use charts, graphs, photos, tables, schematic drawings, illustrations, or whatever you think will work best. Just remember that I will expect to find at least three such visuals.

I might as well say it here, because it happens every semester: If you really cannot get your computer or your word processing program to print page numbers properly, then just include them in any way you can. I don't understand the myriad problems that seem to crop up in this area and I don't want to deal with them anymore. Figure out a system and use it.

This is a research paper due tomorrow . I have wrote some of it but im not sure I will get finished in time.

NURS 4119 Population and Global Health
ASSIGNMENT TWO (paper)
Objective: Assess the preventive and protective healthcare needs of a community of individuals, including emergency preparedness. Develop a plan for using behavioral change techniques to promote optimum health of a community, include culturally and spiritually sensitive care. (paper)
Audience: Residents or members of the population which you selected.
1. Describe the population/community you have chosen and why you chose it.
2. Assess preventative/protective health care needs of a population from different data sources and observations.
3. Select one health care need of a population/community from your assessment and develop and present a plan for meeting that need.
4. Describe theories of motivation and behavior change which you are using.
5. Explain how you would evaluate the effectiveness of your plan/intervention.
See criteria for evaluation.
Grading Rubric
Criteria ->

Category: Excellent, complete, appropriate Adequate, mostly complete & appropriate Minimally adequate, but weak Non passing, either incomplete or inappropriate
Description of population/community chosen and reasons for choosing. (10%) 10 8-9 7 0-6
Assessment of preventative/ protective health needs of specified population (20%) 20 15-19 14 0-14
Describe data sources used in conducting population/community assessment (10%) 10 8-9 7 0-6
Plan with specifics, to meet health protection/prevention need of population. (20%) 20 15-19 14 0-14
Evaluation methods, criteria for determining effectiveness of plan/intervention (20%) 20 15-19 14 0-14
Description of theories on motivation and change used in plan. (10%) 10 8-9 7 0-6
APA format, spelling, grammar, clarity of thought, scholarly writing 10 8-9 7 0-6

this is what I have so far
Changing the Future
Describe the population/community you have chosen

In addition, why you chose it.
Medication adherence in seniors greater than 60 years of age is a primary factor for preventing serious complications from chronic conditions (Ruppar, Conn, & Russel, 2008). Cognitive and physical changes comingled with additional risk factors such as living alone, unable to drive and limited incomes all contribute to a negative outcome for medication compliance. Harkness & DeMarco, (2012) moreover cultural and spiritual beliefs perceived about healthcare can contribute to barriers to medication adherence. Some fear that they will be placed in a rest home. Many elderly lack education or and have multiple chronic conditions leading to higher rates of admissions and higher rates of death. Long, S. K., King, J., & Coughlin, T. A. (2006). The elderly are disproportionately at risk for accidental drug overdoses, falls and readmission to the hospital.
Seniors have more adverse drug responses from prescription medications complicated by complex drug regiments. With increasing age, many elderly have difficulty understanding due to hearing loss, seeing difficulties and knowledge deficits (Harkness & DeMarco, 2012).




Assess preventative/protective health care needs of a population from different data sources and observations.
Today many elderly are taking multiple medications for various chronic illnesses.
Modifiable risk factors and disease processes, as well as creating a network of healthcare individuals and volunteers that can assist the elderly, this will help them receive medical care and preventative health. Nurses can focus health promotion and disease prevention
by educating them on nutrition and encourage involvement in social events in church or the community, as well as being active and mobile for a healthy life style.




Select one health care need of a population/community from your assessment, develop, and present a plan for meeting that need. Seniors are in need of effective education about the medications they take and potential side effects to increase medication compliance. The World Health Organization defines adherence as ?The extent to which a
Person?s behavior (taking medications, following a recommended diet and/or
Executing life-style changes) corresponds with the agreed recommendations
Of a health care provider? (Sabate, 2003, p. 13) (Ruppar et al., 2008, p. 115).

To counter this knowledge deficit that has become an epidemic, leading to numerous readmissions to the hospitals nurses can collaborate with other healthcare professionals and act as liaisons for the patient?s doctors, caregivers and pharmacists. They can make home care visits and discuss medication regiments to the patient. They can screen and review medication management. Nurses can assess and educate the patient?s ability to administer medications, educate on dosages, purpose and side effects. They can also observe the medication effectiveness and monitor side effects.
Nurses collaborating with doctors and pharmacists could simplify the amount of medications needed by patients, address the possible need for puncture packs for the elderly, as well as assist patients with med lists for doctor?s appointments. This simplification could lower costs for the elderly and the community.


Describe theories of motivation and behavior change, which you are using. Health care professionals can use the Health belief model to predict behaviors along with the ecological model that incorporates the individual, people and their environment, including developmental history and culture to change behavior. According to this model, behavior is linked to the knowledge values and beliefs of a person and can be used as a way to decrease barriers. By gaining a better understanding of a culture and its values, we can influence behaviors in a positive way. This would lead to better health outcomes for the Elderly whole. (Harkness & Demarco, 2012). Evaluate and educate elderly patients sent home from hospitals during the first 6 months of drug therapy nurses can collaborate with other healthcare professionals and act as liaisons between doctors, caregivers and pharmacists. They can make home care visits, phone calls, and set up group education nights at clinics.
Nurses can assess and educate the patient?s ability to administer medications, educate on dosages, purpose and side effects. They can also observe the medication effectiveness and monitor side effects.
Educating and monitoring patients over a period can lessen the high risks of drugs. This will create a healthier informed person and lower the costs of repeated hospital admissions as well as deaths resulting in a healthier community.

Explain how you would evaluate the effectiveness of your plan/intervention.
To determine effectiveness of education questionnaires will be given to some of the patients with short answers and multiple choice, along with phone calls and home visits. Permission to obtain information from the primary
Doctor would be beneficial to find out exact statistics if readmission to hospitals had lessoned in the community after a 6-month teaching period.
Assess the preventive and protective healthcare needs of a community of individuals, including emergency preparedness. Develop a plan for using behavioral change techniques to promote optimum health of a community, include culturally and spiritually sensitive care. (paper)

Because of time restraints, health beliefs , cultural differences about healthcare and miscommunication between staff and Seniors accompanied by being overwhelming during hospital stays, research showed delegating educational activities to midlevel practitioners, pharmacists as well as designated nurses that are sensitive to Seniors and cultural sensitivity, can influence patients behavior and decrease readmissions to the hospital . Follow up visits and phone calls can assist in this education (UMORE, 2011).







References


Griffiths, R., Johnson, M., Piper, M., & Langdon, R. (2004). A nursing intervention for the quality use of medicines by the elderly clients. International Journal of Nursing Practice,

Griffiths, R., Johnson, M., Piper, M., & Langdon, R. (2004). A nursing intervention for the quality use of medicines by the elderly clients. International Journal of Nursing Practice, 166-176. Retrieved from http://web.ebscohost.com/ehost/pdfviewer/pdf
Harkness, G. A., & DeMarco, R. F. (2012). Community and public health nursing Evidence for practice. Philadelphia, PA: Lippincott Williams & Wilkins.
Coughlin, T. A. (2006). The health care experiences of rural Medicaid beneficiaries. Journal of Health Care for the Poor and Underserved, 17(3), 575-91.

need pamphlet
Write a 700- word paper that analyzes a current health promotion pamphlet?s appropriateness for the general public.
Assess the following elements of the pamphlet in your paper:

? Layout appeal
? Content and quality
? Reading level
? Clarity
? Examples of health promotion in the pamphlet
? Usefulness
? Cultural sensitivity and competence
? Helpful hints or tips for self-care management
? Appropriate literacy level for target audience

Include the publication information for the pamphlet.

The topic is based on the ff below:
Prepare a ?Current Health Promotion? that analyzes a current health care need and is appropriate for use in the general public. Present a detailed analysis as to why your analysis is appropriate for the general public. Further, after analyzing and comparing at least two (2) other health promotion pamphlets, present a comparison and contrast as to why you have deemed the two as favorable/appropriate or unfavorable/inappropriate for use in the current and general health care population.

Assess the following elements of each pamphlet in your project:

? Layout appeal
? Content and quality
? Reading level
? Clarity
? Examples of health promotion in the pamphlet
? Usefulness
? Cultural sensitivity and competence
? Helpful hints or tips for self-care management
? Appropriate literacy level for target audience
? ?Real teaching value? to and for the general public. How did you arrive at this conclusion?
NOTE: Include the publication information for all pamphlets selected.

Let me know if you have any questions, I attached two pamphlet that you can comparecontrast, pls focus on these two pamphlet only...Thanks

Section of the report:
- Introduction, background and description of Miami 's culture (5/70%)
- Introduction, background and description of the traveller's culture (5/70%)
- Selection of relevant topic to discuss(10/70%)
-Highlighting of the cultural sensitivity issues(10/70%)
-Recommendations to overcome potential issues (10/70%)
-Critical Analysis of theory and linkage of topic to appropriate cultural theory (30/70%)

Report Description:

A new manager from your Hong Kong will be joining your workforce in Miami. It is your task to prepare a briefing document that will provide the information necessary for an instant integration of the new manager. You will be required to analyze potential communication barriers regarding the areas listed below:

-Cultural Dimensions (Hofstede)
Power Distance
Individualism vs. Collectivism
Masculinity vs. Feminity
Uncertainty Avoidance
Long vs. Short Term Orientation
-Stereotyping
Race
Ethnicity
-Non-Verbal Communication
-Business Etiquette
-Written Communication
There are faxes for this order.

Instructions to writer:
In this unit, you will complete a comprehensive health assessment using interventions that are both developmentally and culturally appropriate. This work will be based upon your collection of the data for your family provided in the course to date. (See attached The Garcias)
In Unit 5, you evaluated the developmental issues for the members of your virtual family, using Erikson or another reliable source, to support your discussion. In this unit, you will develop the culturally appropriate strategies for the nurse to use when conducting a health assessment of patients from diverse developmental stages and culture. Your project will discuss each family member individually and how cultural issues may affect the family as a group.
P2
Your final project will be a 3-5 page (excluding the title page and the references page) paper in APA format with a minimum of three references and include the following:
A comprehensive health assessment based on developmental and cultural factors.
Identification of developmental issues for each family member and their potential impact on the family as a whole.
Identification of cultural issues for each family member and their potential impact on the family as a whole.
Identification of strategies/interventions for the nurse to use when conducting a health assessment of patients from diverse developmental stages and cultures.

Overview
One Month Later
During this time frame, you will consider how cultural factors of your family members can influence their health. One of our goals as nurses is to facilitate not only our patients health, but also the health of the family. Families of various cultural backgrounds have unique health care issues and needs. These are often seen as very important to the patient and family, and cultural sensitivity on the part of the nurse is essential. We can never attempt to impose our own beliefs and values on any patient no matter what their cultural background. There may be barriers to health care at times, but as nurses it is our role to advocate for our patients and attempt to reduce or eliminate those barriers.
The cultural background in which we grew up and developed our customs, values, etc. can influence how we respond to stressors, our level of independence from others, etc. It is important for us to understand the characteristics of different cultures when developing strategies to conduct a health assessment on a patient. We then need to utilize information about our patients cultural background as a part of the total picture of our patient when implementing or planning care

THE GARCIAs CUBAN HERITAGE/CULTURE
GERARDO GARCIA (Son)
MEDICAL FILE
Age: 25; son of Angelo and Lourdes; Physicians Assistant; born in US
510 185 lbs. Reports regular exercise.
Allergies: Sulfa Drugs
Health History: Unremarkable
Unit 2 (No visit)
Unit 3
Gerardo: presents for routine physical exam. States that he is currently in a monogamous homosexual relationship but that he feels that it may end soon. States that he told his parents that he is gay 4 years ago, and that while his mother was accepting, his father continues to struggle with his sexuality. VS essentially unchanged from prior visits.
Unit 4 (no visit)
Unit 5
Gerado: presents with complaints of cough, earache, and sore throat. Strep test positive. Temp 101. Other VS WNL. Height and weight unchanged. Reports that his relationship has ended, and that he has begun to go to gay bars to find someone else to date. States that he is still at odds with Angelo, and that he doesnt think that Mercedes knows that he is gay.
Unit 6 (No visit)
Unit 7 (No visit)
Unit 8
Gerado: Follow up for persistant sore throat, cough and intermittent fever. On exam, tonsils inflamed with exudates. ENT consult suggested for possible tonsillectomy. States lease on apartment is up and his roommate has moved away. He is moving back home for about six months to save money.
MERCEDES GARCIA (Grandmother)
MEDICAL FILE
Age: 70 (Mother of Angelo)
Unemployed
Native of Cuba
52 140 lbs.
Allergies: KNA
Health History: Cardiac disease, hypertension, osteoarthritis

Unit 2
Mercedes: complains of generalized joint pain but states that she doesnt want to try to do anything to alleviate it, as she states that she can handle the pain. Mercedes is ESL (English Second Language) and she struggles at times with conversation. BP 136/92; other VS WNL
Unit 3 (No visit.)
Unit 4
Mercedes: presents for follow-up to elevated BP after initiation of BP meds. BP now 120/84. Denies any increase in pain or need for pain medications. Nurse attempts teaching regarding diet and adherence to medication regimen. Mercedes is given the opportunity to ask questions, but does not.
Unit 5 (No visit.)
Unit 6 (No visit.)
Unit 7
Mercedes: presents for follow-up for hypertension; BP 120/84. Height 51 Weight 138 lbs. States that she hasnt felt well lately. Lourdes has accompanied her for this visit, and confirms this information. When asked what she thinks is wrong, states that she doesnt know. States that joint pain is unchanged. When asked if she has any constipation or other bowel problems, does not answer.
Unit 8 (No visit.)

ANGELO GARCIA (father)
Medical File
Age: 47; successful businessman, native of Cuba
56 180 lbs
Allergies: NKA
Health History: has smoked 3 packs of cigarettes per day for 15 years; chronic cough
Unit 2 (No visit)
Unit 3
Angelo: presents with continued chronic cough for several weeks with discolored sputum. States that he continues to smoke about 3 packs of cigarettes per day. States that cough has made him exhausted because he cannot sleep well at night. States that this is not acceptable, as he is the man and primary breadwinner for the family and must work at least 50-60 hours per week to keep his job and pay household bills in this tough economy.
Unit 4 (No visit)
Unit 5
Angelo: Presents with mild chest pain described as pressure. Occurs even at rest. No diaphoresis or arm or jaw pain. ECG abnormal. Admitted for observation. Serial cardiac enzymes and ECG indicate small posterior MI. Angelo states he does not feel bad enough to have had a heart attack. Cardiac catheterization scheduled.
Unit 6 (No visit)
Unit 7
Angelo: Follow up s/p MI. Is at home and no report of chest pain. States is anxious to return to work. Has not enrolled in cardiac rehab program as suggested by cardiologist. States participating in smoking cessation program is enough for now. VS WNL. States medications make him feel tired ??" has no energy.
Unit 8 (No visit)

LOURDES GARCIA (WIFE)
MEDICAL FILE
Age: 45; publisher of historic novels
works from home; native of Cuba
53 135 lbs.
Allergies: NKA
Health History: controlled hypertension

Unit 2 (No visit)
Unit 3 (No visit)
Unit 4
Lourdes: presents for routine physical exam. Medical records need updating due to problem with conversion of files from paper to computer. States that she needs to discuss what might be causing her hypertension.
Unit 5 (No visit)
Unit 6
Lourdes: Follow up for hypertension. Mentions that she cannot sleep at night and this is a new occurrence. BP 140/86. Has been stressed about Angelos health and the rift between him and their son. States she is responsible for the care of Mercedes, Angelos mother. States Mercedes is very demanding. States she is struggling to do work at home, care for Mercedes and try to keep peace between Angelo and Gerardo. She tries to help Angelo heal from his MI. Inquires about an anti-depressant and sleeping pill.
Unit 7 (No visit)
Unit 8 (No visit)











There are faxes for this order.

Chapter 6: Summary Exercise The following exercise should help you to refine your abilities in culturally sensitive talking, listening, and active- listening skills.
1. With the informed consent of a friend or colleague from a cultural tradition that differs in some substantial way from your own, make a video recording 8 of a 15- minute conversation. Indicate that you are trying to practice your interviewing skills and would like to conduct an interview about his or her choice of career. Tell your partner that she or he will not have to answer any questions that evoke discomfort. Also, be sure to indicate that your professor and perhaps some of your classmates may review the recording to provide feedback about the quality of your interviewing skills. Ask your colleague for permission to both record the interview and to use it exclusively for the purpose of your learning. In other words, obtain informed consent. You might mention that if your colleague is interested in viewing the recording and perhaps providing additional feedback once you have completed the assignment, you would truly welcome and appreciate that as well.

During the interview, explore with your colleague how she or he came to make the career choice. Explore influential and motivational factors. Ask about your partner?s hopes and aspirations as well as issues and concerns regarding the chosen career. Use the skills of talking, listening, and active listening to encourage your colleague to share as much as possible about the career decision. At the conclusion of the interview, ask your colleague to reflect upon the experience and then complete a copy of the Talking and Listening Skills Rating Form contained in Appendix 11. When your partner has completed the instrument, ask her or him for immediate reactions to and feedback about the experience? perhaps by elaborating upon responses to items included in the rating form. Ask about cultural sensitivity. At what points were aspects of his or her culture especially well recognized, appreciated, or respected; when were they not? Explore nonverbal factors such as your eye contact, facial expressions, body positions and movements, physical gestures, tone of voice, rate and volume of speech as well as its modulation. Ask if you appeared genuinely interested in what she or he had to say. Ask how well your partner thinks that that you understood and ?remembered what was said, and that you fully accepted him or her? Ask about exchanges when she or he felt especially heard and understood; and those when she or he did not. Ask about your attempts to reflect back and paraphrase her words. Which times were you truly on target; when were you off? Finally, ask your partner to give you suggestions about what you might do to become more culturally sensitive and improve upon your talking and listening skills. When your partner finishes, express your gratitude, offer your thanks, and say goodbye.
2. Next, play the video recording. Prepare a word- processed transcript that accurately reflects what was said and by whom but do not use your colleague?s name. Use interviewee to refer to his or her words. Title the document ? Transcript of an Early Interview.? Identify the talking and the listening skills you used during the conversation. For example, identify as talking a statement you made or a question you asked that came from your frame of reference. Identify as active listening your attempts to communicate your un-derstanding of your partner?s expressions. Use your word- processing software to organize the transcript according to the format outlined in Table 6.1, but be sure to disguise the identity of the person you interviewed.

T A B L E 6. 1
Transcription and Skill Identification Format

Transcript Skill Used
Interviewer Record the words you said here. Identify the talking and listening skill used? if any? here.
Interviewee Record what your partner said here. Use this space to make observations or comments to advance your learning.
Interviewer Record the words you said here. Identify the talking and listening skill used? if any? here.
Interviewee Record what your partner said here. Use this space to make observations or comments to advance your learning.






After you have prepared the transcript, use it along with the video itself; your ?colleague?s responses to the Talking and Listening Skills Rating Form and her or his comments and suggestions; and your own observations to evaluate your ?proficiency in the talking, listening, and active- listening skills. Word- process a two- to three- page (500? 750 words) report titled, ?Evaluation of an Early Interview.? In your paper, ?respond to the dimensions suggested by statements in the Talking and Listening Skills Rating Form by addressing questions such as the following: How did your verbal and non-verbal communications reflect sensitivity and respect for various aspects of your colleague?s culture? How did your facial expressions, head movements, tone of voice, body positions, and physical gestures communicate that you were genuinely interested in your partner and everything he or she said? How clearly and audibly did you speak, and what might your tone of voice and speech modulation suggest about your attitude toward your colleague? Were your words and language familiar to your colleague so that she or he could easily understand everything you said? How did your verbal communications and nonverbal expressions convey nonjudgmental interest in, attention to, and respect for your partner and everything he or she expressed? How well did you remember what was expressed during the interview?
How did you summarize and reflect back your partner?s messages so that she or he felt truly heard and understood? Conclude the report by identifying those aspects of the talking and listening skills that you need to practice more and improve. Outline the dimensions of your plans to do so. If you have your interview partner?s permission and informed consent, ask one or two classmates or an instructor from the school or department of social work to review the videotape and offer evaluative feedback about your expression of cultural sensitivity and the nature and quality of your talking, listening, and active- listening skills. ?Consider the feedback. If constructive, revise your word- processed report to accommodate the new information. Once you have edited and finalized your report, include it and the transcript in your Social Work Skills Learning Portfolio.
2. Finally, reflect on the content and the exercises contained in this chapter; and your recently completed interview evaluation report. Based on your reflections, word process a succinct one- to- two page letter to yourself. Prepare it as a formal business letter. Address it to ?yourself along with a note to read it again one year from now. In the letter, describe a plan by which you might become a more culturally sensitive and more empathic listener who can communicate with people in a warm, genuine, and respectful manner. Identify how you would know that you had progressed in these areas. When you have finished, title the file ? One- Year Letter to Myself ? and include the letter in your Social Work Skills Learning Portfolio. Make a note in your calendar to read the letter in one year?s time.