Addendum: Electronic Banking Acceptance in Libya
"Since emerging from international isolation earlier this decade,
Libya's process of transformation has been underpinned by a programme of institutional reform that has had, as its core, the development and restructuring of the banking sector"
(Timewell 2009, ¶1).
Results Relating to Objectives.
In the researcher's quest to address the study's primary research question: What components could contribute to the Libyan National Commercial Bank successfully implementing e-banking services?, the researcher developed the following four study objectives.
To identify and discuss the benefits of e-banking and the current state of banking services in Libya.
To discover if e-banking represents an ultimate solution to all sectors' communication efficiency.
To reveal the opinion of bank customers regarding the acceptance of e-banking services.
To evaluate and analyze the importance of as well as likely obstacles relating to instituting e-banking into Libya.
The following relates results from the researcher's survey with 200 participants. Customer needs to add more information about survey.
1. Do you have any experience working in a computer environment?
Out of 200 Responses:
165 Respondents or 82.5% answered Yes
35 Respondents or 17.5% of Respondents answered No
Figure 1: Participants with experience working in a computer environment.
2. Are you familiar with the term "E-Banking"?
Out of 200 Responses:
168 Respondents or 84% answered Yes
32 Respondents or 16% answered No
Figure 2: Participants Familiar with the term E-Banking.
3. What do you understand E-Banking to mean?
Open ended question: Responses for Questions 3 & #8230;
Customer needs to relate answers here and make analysis of responses.
4. Do you have any experience in E-Banking?
Out of 200 Responses:
168 Respondents or 84% answered Yes
32 Respondents or 16% answered No
Figure 3: Participants with Experience Working in a Computer Environment.
5. How would you rate the following components, A: Efficiency and B: Reliability, as they relate to:
A. Efficiency
(a) Computer Equipment
(b) Training Material
(c) Instructor
(d) Quality of Delivery
(a) Computer Equipment
Out of 87 responses:
48 Respondents or 55.1% answered Excellent
27 Respondents or 31% answered Good
9 Respondents or 10.3% answered Poor
3 Respondents or 3.4% answered Very Poor
A. Figure 4: Participants' Ratings of Computer Equipment Efficiency.
(a) Training Material
Out of 87 Responses:
38 Respondents or 43.6% answered Excellent
33 Respondents or 37.9% answered Good
11 Respondents or 12.6% answered Poor
5 Respondents or 5.7% answered Very Poor
Figure 5: Participants' Ratings of Training Manual Efficiency.
(b) Instructor
Out of 87 responses:
22 Respondents or 25.2% answered Excellent
38 Respondents or 43.6% answered Good
10 Respondents or 11.5% answered Poor
17 Respondents or 19.5% answered Very Poor
Figure 6: Participants' Ratings of Instructor Efficiency.
(c) Quality of delivery as implemented in National Commercial Bank?
Out of 94 Responses:
22 Respondents or 23.4% answered Excellent
34 Respondents or 36.1% answered Good
18 Respondents or 19.1% answered Poor
20 Respondents or 21.2% answered Very Poor
Figure 7: National Commercial Bank Quality of Delivery Efficiency.
B. Reliability
(a) Computer Equipment
(b) Training Material
(c) Instructor
(d) Quality of Delivery
(a) Computer Equipment?
Out of 87 responses:
42 Respondents or 48.2% answered Excellent
29 Respondents or 33.3% answered Good
12 Respondents or 13.8% answered Poor
4 Respondents or 4.6% answered Very Poor
Figure 8: Participants' Ratings of Reliability of Computer Equipment.
(b) Training Material
Out of 87 responses:
37 Respondents or 42.5% answered Excellent
35 Respondents or 40.2% answered Good
9 Respondents or 10.3% answered Poor
6 Respondents or 6.9% answered Very Poor
Figure 9: Participants' Ratings of Reliability of Training Material.
(c) Instructor
Out of 87 responses:
39 Respondents or 44.8% answered Excellent
30 Respondents or 34.5% answered Good
10 Respondents or 11.5% answered Poor
8 Respondents or 9.2% answered Very Poor
Figure 10: Participants' Ratings of Reliability of Instructor.
(d) Quality of Delivery as implemented in National Commercial Bank?
Out of 87 Responses:
30 Respondents or 34.5% answered Excellent
29 Respondents or 33.3% answered Good
15 Respondents or 17.2% answered Poor
13 Respondents or 14.9% answered Very Poor
Figure 11: Participants' Ratings of Reliability of Instructor.
6. Please check the box with (() that best depicts your opinion regarding the statement:
E-Banking impacts the quality of delivery of information the same as traditional methods.
( Strongly agree ( Agree ( Disagree ( Strongly Disagree
Out of 87 Respondents:
39 Respondents or 44.8% Strongly Agree
27 Respondents or 31% Agree
15 Respondents or 17.2% Disagree
6 Respondents or 6.9% Strongly Disagree
Figure 12: National Commercial Bank Quality of Delivery Reliability.
7. Sex
Out of 200 Respondents:
176 or 88% were Male
24 or 12% were Female
Figure 13: Sex Ration of Participants.
8. Marital Status
Out of 200 Respondents:
121 Respondents or 60.5% were Single
79 Respondents or 39.5% were Married
Figure 14: Martial Status of Participants.
9. Age group
( 18-30
( 31-40
( 41-44
( 45 or above
Out of 200 Respondents:
38 Respondents or 19% were age 18-30
76 Respondents or 38% were age 31-40
47 Respondents or 23.5% were age 41-44
39 Respondents or 19.5% were age 45 or above
Figure 15: Ages of Participants.
10. Occupation:
( Employee
( Self-employment
( Student
( Retired
Out of 200 Respondents:
101 Respondents or 50% were Employees
43 Respondents or 21% were Self-employed
29 Respondents or 15% were Students
27 Respondents or 14% were Retired
Figure 16: Occupations of Participants.
11. If you were given a choice to choose between the following training methods obtaining knowledge, which would you prefer?
Traditional method
E-Training method
Out of 200 Respondents:
27 Respondents or13% preferred the Traditional method
173 Respondents or87% preferred the E-Training method
Figure 17: Participants' Preferences of Training Methods.
12. Which of the following benefits do you perceive may have evolved from National
Commercial Bank adopting E-Banking?
Control Account Anytime Anywhere
Saving of Cost
Embed Independency in Client's Attitude
Increase Collaborative Service Curve
Out of 192 responses relating to: Control Account Anytime Anywhere:
67 Respondents or 35% Strongly Agree
94 Respondents or 49% Agree
29 Respondents or 15% Disagree
2 Respondents or 1% Strongly Disagree
Figure 18: Participants' Perception Control Account Anytime Anywhere.
Out of 200 responses relating to: Saving of Cost:
89 Respondents or 44% Strongly Agree
106 Respondents or 53% Agree
Respondents or 3% Disagree
0 Respondents or 0% Strongly Disagree
Figure 19: Participants' Perception Saving of Cost.
Out of 200 responses relating to: Embed Independency in Client's Attitude:
89 Respondents or 44% Strongly Agree
111 Respondents or 56% Agree
0 Respondents or 0% Disagree
0 Respondents or 0% Strongly Disagree
Figure 20: Participants' Perception Embed Independency in Client's Attitude.
Out of 200 responses relating to: Increase Collaborative Service Curve:
82 Respondents or 41% Strongly Agree
77 Respondents or 38% Agree
32 Respondents or 16% Disagree
Respondents or 5% Strongly Disagree
Figure 21: Participants' Perception Embed Increase Collaborative Service Curve.
Figure 22 relates comparisons of participants' perceptions of benefits potentially evolving from national commercial bank adopting e-banking.
Figure 22: Participants' Perceptions of NCB Adopting E-Banking Potential Benefits.
13. How much do you support E-Banking in National Commercial Bank?
Please check your answer with (() in one of the boxes provided below:
( 80% - 100%
( 50% - 79%
( 20% - 49%
( 0% - 19%
Out of 200 responses relating to those who support E-Banking in National Commercial Bank
89 Respondents support E-Banking in National Commercial Bank 80% - 100%
79 Respondents support E-Banking in National Commercial Bank 50% - 79%
27 Respondents o support E-Banking in National Commercial Bank 20% - 49%
5 Respondents support E-Banking in National Commercial Bank 0% - 19%
Figure 23: Participants' Support of E-Banking in National Commercial Bank.
14. If you have any additional ideas and/or comments, please kindly provide them below:
Open ended question: Responses for Questions 3 & #8230;
Customer needs to relate answers here and make analysis of responses.
Customer needs to change numbers of figures to match reworked or study.
LIST OF FIGURES
Figure 1: Participants with experience working in a computer environment.
Figure 2: Participants Familiar with the term E-Banking.
Figure 3: Participants with Experience Working in a Computer Environment.
Figure 4: Participants' Ratings of Computer Equipment Efficiency.
Figure 5: Participants' Ratings of Training Manual Efficiency.
Figure 6: Participants' Ratings of Instructor Efficiency.
Figure 7: National Commercial Bank Quality of Delivery Efficiency.
Figure 8: Participants' Ratings of Reliability of Computer Equipment.
Figure 9: Participants' Ratings of Reliability of Training Material.
Figure 10: Participants' Ratings of Reliability of Instructor.
Figure 11: Participants' Ratings of Reliability of Instructor.
Figure 12: National Commercial Bank Quality of Delivery Reliability.
Figure 13: Sex Ration of Participants.
Figure 14: Martial Status of Participants.
Figure 15: Ages of Participants.
Figure 16: Occupations of Participants.
Figure 17: Participants' Preferences of Training Methods.
Figure 18: Participants' Perception Control Account Anytime Anywhere.
Figure 19: Participants' Perception Saving of Cost.
Figure 20: Participants' Perception Embed Independency in Client's Attitude.
Figure 21: Participants' Perception Embed Increase Collaborative Service Curve.
Figure 22: Participants' Perceptions of NCB Adopting E-Banking Potential Benefits.
Figure 23: Participants' Support of E-Banking in National Commercial Bank.
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