Csow Contract Statement of Work

CSOW

Contract Statement of Work for IBM Corporation Software Group

Route 100 Somners, NY 10589

INSTALLATION OF SOFTWARE ASSET LIBRARY

AT NAVFAC IT CENTER (NITC)

Port Hueneme NBVC

STATEMENT OF CONFIDENTIALITY

Description of Work

Constraints

SERVICES PROVIDED

Description

Deliverables

Materials

Installation

Training

Product Warranties

ROLES AND RESPONSIBILITIES

Management PROCEDURES

Change Control Process

Billing Process

Dispute Resolution

Status Reports

HOURS OF OPERATION

FACILITIES/TOOLS/EQUIPMENT REQUIREMENTS

SECURITY REQUIREMENTS

SCHEDULE

PRICING

Service Pricing Assumptions

Payment Schedule

LICENSES, PERMITS & INSURANCE

Exclusions

GLOSSARY OF TERMS

CHANGE ORDER REQUEST FORM

10

1.

STATEMENT OF CONFIDENTIALITY

The IBM Corporation Software Group acknowledges that the information contained in this document is confidential and subject to the rules and regulations governing information provided for and by NAVFAC IT CENTER (NITC), Port Hueneme NBVC, a U.S. Naval Installation, henceforth referred to as the "Facility."

This document contains sensitive information that is of interest to national security. By accepting this contract, the IBM Corporation Software Group acknowledges and agrees to abide by any and all protocols associated with the information contained in this document and for the full duration of the project. Interpretation and enforcement of these rules will be at the sole discretion of the contractor and its duly appointed representatives. Failure to comply with confidentiality and the rules governing information about this project and/or the facility and its operations will be punishable by law.

2.

INTRODUCTION

2.1

Purpose

The purpose of the CSOW is to define and serve as official documentation as to the services that are to be delivered, prices, and to define the roles and responsibilities of each of the parties involved. The document is necessary in order for both the facility and the provider to understand their responsibilities and deliverables throughout the project. Any changes or modifications to this document must follow the Change Order Process outlined later in this document.

2.2 Description of Work

The provider, in conjunction with the facility, to perform a needs assessment for the requirements of the Software Library. They will provide a system that will provide for the current and anticipated needs of the system for a predetermined duration in the future, as determined by the need of the Naval Base.

2.3

Assumptions

The Naval facility has all electrical, space, and other logistical needs for the system already in place prior to beginning any work.

The system will be sufficient to provide for the software needs of the facility for at least five consecutive years in the future.

2.4

Constraints

NAVFAC will be responsible for the backup, storage and duplication of any software prior to installation of the software library and will be responsible in the case of the loss of corruption of that data.

Should certain delays due to required inspections and approvals required by NAVFAC cause project overages, the Provider will not be responsible for any fines or additional costs associated with those delays.

3.

SERVICES PROVIDED

3.1

Description

The Provider will design and install IBM Rational Asset Manager Software at the NAVFAC IT Center, Port Hueneme Naval Base, Port Hueneme, CA in accordance with the design agreed to with the facility.

3.2 Deliverables

The Provider will deliver products and services described in Sections 3.2.1 through 4.0.

3.2.1 Design

The Provider will design the system so that it meets at least the following minimum needs and standards.

Store and maintains all required software as determined by the facility.

Allow the software to be located and accessed easily by facility personnel

Assure that no unauthorized access is allowed for any of the software programs

Assure that the software and data will remain secure both now and in the future according to military standards.

3.2.2. Materials

The materials for the project will include and all components customarily required for the installation of the software components package offered by the Provider.

3.2.3 Installation

The provider will install the system in such as manner as to minimize intrusion on building operations. They will install the software in such as manner as to minimize disruption of individual users.

3.2.4. Training

The provider will be responsible for training their own employees. In addition, they will provide training to facility personnel who will need to access the software package.

3.2.5. Product Warranties

In accordance with the rules established by NACFAC, the Provider will warranty the system and their installation for a period of one year.

4.

GENERAL ROLES AND RESPONSIBILITIES

Role

Responsibilities

Project Manager (PM)

Ensures that all necessary inspections and permission are obtained by proper base authorities in a timely manner.

Submits and discusses change orders with NAVFAC point of contact

Manages schedule so that it meets the needs of both NAVFAC and the Provider to ensure timely project completion with minimal disruption of base operations

Field Supervisor

Oversees installation technicians and makes certain that they adheres to all base operating procedures

Provides status updates to PM and necessary base personnel.

Ensures construction complies with specifications agreed upon with NAVFAC personnel

It Programmers and Installation Technicians

Installs software library according to established protocols and procedures.

Facility

Provides timely progress payments in accordance with project specifications.

Approves design and installation process

Approves change orders

Signs off on final work completion forms

5.

Management PROCEDURES

5.1 Change Control Process

Change orders can be proposed by either the Facility or the Provider. If Provider proposes a change order, it must be submitted to the Project Manager directly. It shall not be submitted directly to the facility without prior approval from the project manager. If the accumulation of change orders exceeds 150% of the approved cost of this project, due to either reduction or increase in scope of work, these changes will have to be approved through superior officers. Work will not continue until these changes are approved. The change order process will be as follows:

Approved increases in scope will be charged based on pricing detailed in Section 10.3.

Increases in scope above 15% of the total project must have prior approval

No work submitted on a change order will begin until approval has been obtained.

If the change order requires material above that which was anticipated at the beginning of the project, the Provider will obtain it in the most expedient means possible so as not to cause undue time delays in project completion.

5.2

Billing Process

The Provider will submit a Request for Payment when the project has been complete. Base personnel will sign off on the Request for Payment and will submit it to the proper payroll department for processing. Processing will take place according to normal base routines and procedures.

5.3

Dispute Resolution

Should any disputes arise between the facility and the Provider, remediation processes available on base will be used to resolve them, as circumstances dictate. The Base Ombudsman will be the chosen means for dispute resolution during the contract phase.

Status Reports

The Provider will keep the Project Manager informed of the status of the project. The Project Manager will keep the facility informed as to project status and any changes in estimated completion time.

6. HOURS OF OPERATION

The standard hours of operation for services being provided by Provider will begin at 6:00 A.M. And end at 16:00, Pacific Standard Time (PST); excluding 20 minutes lunch time, Monday through Friday. The Provider will adhere to any adjustments necessary to accommodate NAVFAC and base operations. The Provider will adhere to all base holidays and will not work at those times.

7. FACILITIES/TOOLS/EQUIPMENT REQUIREMENTS

The following minimum facility requirements will be necessary for the Provider to complete delivery of services according to this CSOW.

Access to designated restroom areas of the base

Access to parking adjacent to or as close as possible to the area of work.

Parking passes to allow entry onto the base

Publicly accessible food facilities to obtain meals on base.

Access to the work area and any security personnel necessary according to the needs of the facility.

The facility will make certain that any objects or equipment that needs to be moved will be completed prior to the scheduled project start time.

8. SECURITY REQUIREMENTS

All materials and persons entering the facility will be subject to search at the discretion of base guards. The Provider will comply with all requests, or they will not be allowed to enter the facility,

9. SCHEDULE

Major Milestones

Completion Date

Obtain Contract approval and Sign-off on contract

02/01/2011

Start installation

02/02/2011

Test and verify proper installation

02/01/2012

Request final inspection and sign off

02/15/2012

Submit Request for payment

02/20/2012

10. PRICING

Pricing for the contract will be negotiated on a fix rate basis and will adhere to the agreed upon price contained within that contract. Any changes over 15% will have to be approved according to the procedures outlined in the contract documents. All pricing of the job will be kept confidential.

10.1

Payment Schedule

The contractor will nor be paid until the project is completed and signed off on by base personnel.

10.2

Termination

If for any reason the contractor fails to complete the contract or does not complete the contract within the time allowed by change orders, the base will have the option of bringing in the contractor who was second place in the bid process to complete the project. Failure to complete a contract in the required time will allow the Provider to forfeit any further contracting potential for a period of at least one year from the signing date of the contract.

10.4

Penalties and Bonuses

No penalties or bonuses will apply to this project

11.

LICENSES, PERMITS & INSURANCE

The Provider will carry at least $1 million dollars in general insurance to cover their equipment, personnel, and any damage to the facility that is caused by the provider. They will also carry and additional errors and omissions rider for project. The contractor will carry any additional insurance required by the facility. These certificates will be provided to the facility as part of the contract approval process and will provided by the initial signing date of the contract.