Sign Up Now
Get instant access to over 1 million+ study documents
OR
Already registered? click here to login
By creating your account, you agree to our terms of service, privacy policy and student honor code.
This third priority will eventually require the development of a Service-Oriented Architecture (SOA) that includes an enterprise content management (ECM) system that tracks internal documents, standard operating procedures and makes training more effective. As part of the SOA there also will need to be a unified Web-based portal that provides a glimpse of each customers' record and gives insights into how the onboard experience can be customized for them.
Bibliography
Todd Datz. "All Hands on Tech; Designing an it system from scratch can be both daunting and thrilling. Now imagine building it remotely for the world's newest, biggest ship. The story of how it supports the Queen Mary 2, a veritable floating city. "CIO 15 Jun 2004: 72-78. ABI/INFORM Global. ProQuest. 13 Jun. 2008
Marshall Lager. "Pointing to Profits. " Customer Relationship Management 1 May 2006: 24-28,30....
ABI/INFORM Global. ProQuest.. 16 Jun. 2008
Tom Murphy. "IT matters. " International Cruise & Ferry Review 1 Oct. 2003: 153. ABI/INFORM Trade & Industry. ProQuest
13 Jun. 2008. www.ebscohost.com
Santangelo, Ronald a.. "What's Happening in the Cruise Industry. " Journal of Travel Research 23.2 (1984): 3. ABI/INFORM Global. ProQuest. 16 Jun. 2008
Jonathan Siskin. "Royal Caribbean sets the pace in onboard it systems. " International Cruise & Ferry Review 1 Oct. 2004: 103-104,106. ABI/INFORM Trade & Industry. ProQuest. 14 June 2008
Tim Stanley. "High-Stakes Analytics" Optimize 1 Feb. 2006: 28-32,12. ABI/INFORM Global. ProQuest. 14 Jun. 2008.
Per Steinar Upsaker. "Solutions to streamline maritime operations. " International Cruise & Ferry Review 1 Apr. 2002: 113. ABI/INFORM Trade & Industry.…
Bibliography
Todd Datz. "All Hands on Tech; Designing an it system from scratch can be both daunting and thrilling. Now imagine building it remotely for the world's newest, biggest ship. The story of how it supports the Queen Mary 2, a veritable floating city. "CIO 15 Jun 2004: 72-78. ABI/INFORM Global. ProQuest. 13 Jun. 2008
Marshall Lager. "Pointing to Profits. " Customer Relationship Management 1 May 2006: 24-28,30. ABI/INFORM Global. ProQuest.. 16 Jun. 2008
Tom Murphy. "IT matters. " International Cruise & Ferry Review 1 Oct. 2003: 153. ABI/INFORM Trade & Industry. ProQuest
13 Jun. 2008. www.ebscohost.com
Positions such as Administrative Assistant and Front Office Manager for Celebrity Cruises and Royal Caribbean International consequently strengthened my job qualifications and established me as an effective communicator. My main goal as a Front Office Manager and Customer Representative was to establish credibility. Due to my people-orientation skills I was able to effectively measure - with maturity - those circumstances surrounding my communications, including situational and cultural context. Through hard