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Control systems are more difficult to discern, especially in relatively private organizations. Ideally, the best source would be personal interviews with managers or staff. In lieu of that, inference is the best option. As noted, literature can help to understand the types of mechanisms used in different types of companies, although such inferences could lead to wildly inaccurate conclusions.
Insights can be gained from seemingly random websites like Novelguide.com, for some reason (1999); books that discuss the company (Hardy, 2005), blogs (DeBroff, 2009) and media articles (Boorstin, 2004). These sources of information can contain somewhat random tidbits of information that provide useful in painting a picture. Each of the above sources, for example, discusses corporate culture. The multiple sources corroborate each other and provide slightly different perspectives on the same issue. The information contained in some of these sources should be treated with a grain of salt, but as each source supports the same ideas about the company, taken in totality the insights gained are in all likelihood an accurate reflection of the company. The annual report and interviews with managers are also biased, and should be considered only as part of a complete researching of the subject. In this case, while insight into control mechanisms is difficult to come by, it can also be inferred that they are fairly simple and typical...
& Ward, J. (1993). The high cost of paternalism -- corporate culture -- family businesses. Nation's Business. Retrieved June 12, 2010 from http://findarticles.com/p/articles/mi_m1154/is_n5_v81/ai_13801513/
Boorstin, J. (2004). JM Smucker. CNN/Fortune. Retrieved June 12, 2010 from http://money.cnn.com/magazines/fortune/fortune_archive/2004/01/12/357910/index.htm
DeBroff, S. (2009). The Smucker's blogger retreat: Inside a family-run company. The DeBroff DeBrief. Retrieved June 12, 2010 from http://thedebroffdebrief.momcentral.com/2009/11/the-smuckers-blogger-retreat-a-day-with-the-smuckers-family-and-family-of-products.html
Hardy, J. (2005) the Core Value Proposition. Victoria, BC: Trafford.
Herath, S., Herath, a. & Azeez, a. (2006). Family firms and corporate culture: A case study from a Less Developed Country (LDC). International Journal of Management and Enterprise Development. Vol. 3 (3) 227-243.
JM Smucker 2009 Annual Report. In possession of the author.
Novelguide.com (1999). J.M. Smucker Co. Novelguide.com. Retrieved June 12, 2010 from http://www.novelguide.com/a/discover/cps_01/cps_01_00151.html
Weber, J. (2004). Keeping out of a jam. Business Week. Retrieved June 12, 2010 from http://www.businessweek.com/magazine/content/04_40/b3902111.htm
Works Cited:
Aronoff, C. & Ward, J. (1993). The high cost of paternalism -- corporate culture -- family businesses. Nation's Business. Retrieved June 12, 2010 from http://findarticles.com/p/articles/mi_m1154/is_n5_v81/ai_13801513/
Boorstin, J. (2004). JM Smucker. CNN/Fortune. Retrieved June 12, 2010 from http://money.cnn.com/magazines/fortune/fortune_archive/2004/01/12/357910/index.htm
DeBroff, S. (2009). The Smucker's blogger retreat: Inside a family-run company. The DeBroff DeBrief. Retrieved June 12, 2010 from http://thedebroffdebrief.momcentral.com/2009/11/the-smuckers-blogger-retreat-a-day-with-the-smuckers-family-and-family-of-products.html
Hardy, J. (2005) the Core Value Proposition. Victoria, BC: Trafford.
Novelguide.com (1999). J.M. Smucker Co. Novelguide.com. Retrieved June 12, 2010 from http://www.novelguide.com/a/discover/cps_01/cps_01_00151.html
Weber, J. (2004). Keeping out of a jam. Business Week. Retrieved June 12, 2010 from http://www.businessweek.com/magazine/content/04_40/b3902111.htm
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