¶ … quantum and incremental technological change? Why are these types of change important to organizations? Quantum and incremental technological changes are distinguished as two separate forces in terms of their impact upon organizations. Quantum changes are conceptualized as technological changes that result "in the innovation of new kinds of goods and services, such as development of the Internet and the development of genetic engineering" (Promoting innovation, 2014,-Page Out). Quantum changes thus generate the necessity for new business models. A good example of this is the creation of Netflix as a way of disseminating movies and television shows vs. The old model of Blockbuster which sold items via brick-and-mortar stores. Blockbuster's model quickly became defunct because of quantum changes in technology. In contrast, "incremental technological change is change that refines existing technology and leads to gradual improvements or refinements in products over time, such as Intel's incremental improvements to its original microprocessor" (Promoting innovation, 2014,-Page Out). Such refinements are still important, however. For example, one reason Apple has come to dominate music technology and the smartphone market is that it is continually refining these products from...
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