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Business Management
Suggestions for Business Conflict Resolution:
Carter:
It is apparent from your letter that the Winters Company is facing significant trouble brought about by the inexperience of the new and ambitious junior Winters. While he may be next in line to operate the company, and trusted by Winters Sr., his lack of experience in managing and motivating the floor of his fathers company could result in prolonged disruption of the company's productivity. As a result, in the best case scenario, the company could slowly recover by replacing the warring workers. However, this seems unlikely, as Winters Sr. will be hesitant to let go workers who have formed the backbone of the company for many years. In the worst case scenario, however, the company's loss in efficiency, combined with increasing competition it he marketplace could force the company onto a track that would stall the company's profitability, and ultimately cause the loss of the entire enterprise. In order to make proactive changes to the company's current, and future prospects, I would advise the following three steps be suggested to Winters Sr.
First, there are significant differences in management style between the senior and junior Winters. While the floor staff and supervisors perceive this as the junior trying to impress the senior through his attention to extraneous detail, this is likely a function of Winters Jr. personality....
When the staff perceives that he is trying to show off, they resent the additional work. If they can be taught to understand the strengths and weaknesses of different personality styles, they will not only be able to understand their new supervisor, but will likely gain skills to understand and motivate their own department's staff. I would recommend that Winters Jr., and the key foremen under him be enrolled in professional, workplace oriented personality training seminars. While this is likely to be resisted, if you can help Winters Sr. To understand the positive effects of such a program, you will be helping him take steps toward diffusing the hostility which is developing in the plant. Possibly by talking to other graduates in your area, and getting testimonies from them, you would be able to put flesh and blood to the positive results of such an investment in the future of his company.
Secondly, he needs to understand that his employees have developed a psychological contact with the company, based on the wages and benefits the company has been willing to offer in the past. Some of those benefits include the relaxed atmosphere, and cordial relationships between management and staff. Changing this relationship to an adversarial one is similar to cutting the floor staff's pay. They are no longer 'receiving' a perceived benefit from the company. In order to create the desired change, the change process needs to be designed…
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