Report And Poster About Feiganbaum Qm Guru Research Paper

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Armand Vallin Feigenbaum: Quality Management Guru Historical Background of Feigenbaum:

Born in 1922, Armand Vallin Feigenbaum developed the philosophy of "total quality control" or more commonly, "total quality" defined as: "An effective system for integrating quality development, quality maintenance and quality improvement efforts of the various groups within an organization, so as to enable production and service at the most economical levels that allow full customer satisfaction" (The Original Quality Gurus, 2011, para. 2).

Feigenbaum's Quality Philosophies

In sum, Feigenbaum's philosophy of total quality control was regarded as a complete business method that involved three steps to achieving quality as follows:

Quality leadership

Modern quality technology

Organizational commitment (Reid & Brown, 2011).

Comparison of Feigenbaum to Deming

In contrast to...

...

Quality is a company-wide process.
2. Quality is what the customer says it is.

3. Quality and cost are a sum, not a difference.

4. Quality requires both individual and team zealotry.

5. Quality is a way of managing.

6. Quality and innovation are mutually dependent.

7. Quality is an ethic.

8. Quality requires continuous improvement.

9. Quality is the most cost-effective, least capital-intensive route to productivity.

10. Quality is…

Sources Used in Documents:

References

Avery, C. & Zabel, D. (1997). The quality management sourcebook: An international guide to materials and resources. London: Routledge.

Gitlow, H.S. (1999, August). A comparison of Japanese total quality control and Deming's theory of management. The American Statistician, 48(3), 197-205.

Reid, M. & Brown, S. (2011, September). Quality management in Kentucky 2009. Academy of Strategic Management Journal, 10(1), 47-51.

The original quality gurus. (2011). Department of Trade and Industry. Retrieved from www.dti.


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