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What is Business?

Whether you are a business major or seeking your MBA, earning a business degree actually involves learning a wide variety of theories, skills, and approaches and then being able to apply them to different scenarios. In fact, the case study is a powerful tool in business education, with students first studying real-life cases to see how business leaders reacted to situations and then with students analyzing how they would react in the same scenario. In fact, some of these case studies have become integral to studying business, so that the top schools for business publish and sell their own case studies.

The study of business usually begins with an examination of the structure of the business environment. This involves an examination of the various types of business structures: sole proprietorships, corporations, limited liability companies, partnerships, cooperatives, and S corporations. It also discusses the various stakeholders in a business and how their interests impact business goals and ways of doing business. The study of business also examines how the external environment impacts an organization’s growth, including factors like the globalization of business.

Another critical area of study for is human resources. While the study of human resources touches on some of the laws that govern employers and employees, it also goes beyond the law. Human resources also focuses on business communication and ensuring that employees and managers are properly trained to communicate effectively. Human resources generally oversees organizational training, therefore motivation, leadership, management, corporate culture, and crises management all fall under the human resources’ umbrella.

Of course, no study of business is complete without an understanding of accounting and finance. Understanding money helps a business major understand how to get funding for a venture, how to approach working capital, how to develop a budget, and how to handle incoming and outgoing accounts. The study of finance may also touch on more complicated concepts such as ratio analysis and even delve into assessment of the stock market. However, a more in-depth study of finance and accounting is usually done in tailored accounting or finance courses.

Marketing is also an important topic in business. Outside of the business realm, marketing is often confused with advertising. However, marketing involves much more than advertising a product. Marketing is concerned with the 4Ps: selecting a Product; determining the Price; selecting a distribution channel or Place; and developing a Promotion strategy. One element of marketing is understanding supply and demand, which is often taught to students through the use of Forio’s Root Beer Game. Furthermore, with globalization, global marketing strategies and the use of e-commerce have become critical elements in marketing.

Finally, the study of business looks at operations management. While operations management may seem like a catch-all phrase, its overarching goal is to ensure streamlined business processes that optimize efficiency. Operations management examines: costs and revenues; profits; break even analysis; production planning; distribution channels; project management; and quality assurance. In fact, much of the continuing education and training that business people receive is focused on operations management; a Six Sigma black belt can be described as an expert in operations management.  [ Show Less ]

 

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Hospitality CRM Systems Customer Relationship
In the hospitality industry, one of the most critical success factors for greater profitability is to increase customer loyalty and increased share of spending on entertainment, lodging and travel. Customer relationships are crucial for this to occur. The rapid advances in Customer Relationship Management (CRM) software and systems have made it possible to electronically capture, analyze, extrapolate and create highly effective services strategies aimed at gaining greater customer loyalty and sales in the hospitality industry (Singh, Kasavana, 2005). The greater the level of customization a customer expects, the more critical the CRM system is for tracking, reporting and providing insights into how best to tailor hospitality products and services to their needs (Phillips, Louvieris, 2005). The intent of this analysis is to define how CRM is used in the hospitality industry, defining it pervasive effect on all facets of marketing, sales, service, pricing and planning. The ethical implications of CRM in the hospitality industry are also discussed.
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Socio-technical systems theory contributions to work environments and contemporary relevance
The role of Socio-Technical Systems Theory (STS) continues to be a galvanizing factor in the planning, development, implementation and continual fine-tuning of enterprise systems worldwide. Pursuing cost reductions through the use of manufacturing economies of scale and advanced lean process management techniques within organizations is paradoxically leading them into even greater conflicts internally how to attain balance of their STS-based initiatives (Kim, Kaplan, 2006). STS-based initiatives based on transformational leadership within the best-performing companies have shown potential to overcome the over-reliance on technical subsystems that by using technologies to make social systems more accurate, accelerated and trust-based (Amrit, Van Hillegersberg, 2010). The intent of this analysis is to evaluate how enterprise software platforms including Enterprise Resource Planning Systems (ERP) over time dictate the culture of an organization based on the information flows supported or not (Das, Jayaram, 2007). This is why many manufacturing companies fail to stay in step with the needs of their customers, as they continually are struggling to make their own internal systems reflect external reality. For the manufacturers who can manage this transition, they are able to survive in turbulent industries. STS-based frameworks are invaluable in defining why certain companies in general and manufacturers specifically are able to regain agility and stay focused on market dynamics while others wither and eventually exist markets and eventually go out of business. The premise of companies who are able to manage uncertainty and turbulence is that they have used STS-based concepts to balance their social and technical subsystems without overcompensating on either. An ancillary finding from completing this analysis is that the cultural integrity and resiliency of any organization can over time be predicted by the balance of social and technical subsystem balance or equilibrium (Manz, Stewart, 1997). A proposed Socio-Technical Equilibrium Model For Enterprise Systems has been created based on insights from this analysis and is shown in Figure 1. One of the most significant findings is that while data and system integration is often consider essential for enabling greater transaction accuracy, efficiency and process performance it also has a strong cultural effect on social subsystems throughout organizations (Carlsson, Henningsson, Hrastinski, Keller, 2011). The proposed Socio-Technical Equilibrium Model For Enterprise Systems seeks to illustrate graphically how organizations can be more agile and responsive to market requirements by aligning their social and technical subsystems for greater information and knowledge transfer across broad functional and strategic boundaries. The consensus of the research completed for this analysis illustrates how divided and conflicting social and technical subsystems are throughout organizations however (Carlsson, Henningsson, Hrastinski, Keller, 2011). The literature review also highlighted that across all enterprise systems, the ERP platforms had the most divisive effect on corporate cultures, fragmenting them across functional and strategy areas, creating information siloes in the process (Carlsson, Henningsson, Hrastinski, Keller, 2011). Ironically ERP systems have a balkanization effect on companies instead of a unifying one. Using a more equilibrium-based approach to balancing technical and social subsystems throughout an organization by using role-based ERP systems that have systems of record defined by strategy and not by functional areas shows significant potential to avert organizational and cultural clashes that occur when a siloed approach to defining how a given technical subsystem supports socially-based processes. The capability of any organization to overcome the limitations of its IT structure and still attain a congruency across technical and social subsystems is critical for STS-based frameworks to deliver value throughout an enterprise (Appelbaum, 1997).
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General Motors company overview and operations
Discuss how General Motors has evolved over the years. Particularly how they have transformed from a national company into a global company.