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Business Management
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What is Business Management?

Business management sits at the center of most undergraduate and graduate business curricula, covering how organizations plan, organize, lead, and control resources to achieve defined goals. It appears in courses ranging from introductory management surveys to specialized tracks in operations, human resources, and business policy. What makes the subject academically interesting is its breadth: students must connect abstract principles about leadership and organizational behavior to concrete decisions about employees, customers, and company performance. Because nearly every industry depends on effective management, the topic carries both theoretical weight and immediate practical relevance.

The papers archived here reflect a wide range of approaches. Case-study analysis appears in work focused on specific companies such as Caribou Coffee and Amazon, asking how real organizations handle strategy and operations. Policy-oriented papers examine legislation like the Davis-Bacon Act and the Walsh-Healey Act to understand how government regulation shapes workplace practices. Other papers take a functional angle, concentrating on specific management domains such as inventory management, operations management, and human resource practices. Some address workforce issues like cross-training employees and equal pay, while others trace technological evolution, including the development of ERP systems over time.

A strong business management essay begins with a focused thesis that connects a specific management challenge to measurable outcomes for an organization or its employees. Evidence drawn from company data, legislation, or established management frameworks carries more weight than broad generalizations. The most common pitfall is treating management as a single uniform practice rather than acknowledging that effective approaches vary significantly depending on organizational size, industry context, and workforce composition.

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Paper Undergraduate
Evaluating Michael Porter's contribution to strategic management theory
Over the last several decades, there have been a number of business strategies introduced. These are designed to help firms become more competitive and increase their profit margins.
Paper Undergraduate
Government procurement cost management and accountability
¶ … business management, there are a number of different issues that will be faced on a regular basis. To fully understand the overall scope of the challenges and the most effective way to resolve them requires looking…
Research Paper Doctorate
Staffing practices and selection tools at Pfizer
Business Management: Staffing Practices & Selection Tools:
Paper High School
Human resources and strategic planning in organizational change management
Business Management -- Human Resource Issues
Research Paper Undergraduate
Flat organizational structures and their implementation at Boeing
Why would a company become a flat organization? What is the motivation? (Pros?)
Paper Doctorate
Leadership failures and emotional intelligence in military command
¶ … conflicts that can occur within an organization due to problems related to leadership and emotional intelligence. While in command of twelve troops serving in Iraq between June 2008 and June 2009, I witnessed abuses…
Research Paper Doctorate
Theory of constraints and lean operations in modern manufacturing
The theory of constraints, which was created by Elivahu M. Goldratt, is a particular body of knowledge that addresses effective management of various organizations as systems (McMullen, 1998).
Essay Doctorate
Authority and unauthorized agency in Quick Takes business transaction
The issue that is presented in this video is pertaining to the authority of the agents in business law. Such issues are very common since not much attention is paid to the rules of law in small businesses. As for this scenario, we see that the "agent" (Janet) signed a document that bound Quick Takes (the company she works for) to pay the partner for some procured equipment. Later on, we find out that the Janet was in fact, not authorized to sign that document, since the owner of Quick Takes did not allow her to sign contracts that bind the company for make payments.
Research Paper Undergraduate
Strategic architecture must remain flexible in dynamic environments
Strategic Architecture, and Therefore a Strategic Plan, Cannot be a Detailed Plan
Paper Undergraduate
Cloud-based CRM implementation strategy for Verizon Wireless
Verizon's continued growth in consumer and business-based subscriber levels can be attributed to the depth of customer insight and intelligence the company has operated with, in addition to their unique approach to selling services contracts. Cellular and telecommunication services providers must balance a transaction focus to sell more with a relationship focus to keep customers signing up year after year. Many businesses rely on Customer Relationship Management (CRM) systems to manage this balance between transactions and relationship-based selling (Chen, Popvich, 2003). Verizon is a sales-driven company that has grown quickly through mergers, acquisitions and alliances, and as a result, a transaction mentality pervades the company. The combination of the mergers, acquisitions and alliances and the priority put on new business over renewals has made Verizon suffer at building and maintaining relationships with customers. The company has a disjointed, disconnected series of customer processes that need to be unified through a Cloud-based CRM system. Company Background Verizon (NYSE:VZ) is one of the leading providers of cellular and telecommunications services globally, operating in 150 countries with 92.2 million customers globally. During their latest full fiscal year (FY), the company reporting $110B in revenues, an increase of 4% of their previous full fiscal period. Verizon attained a $12.8B operating profit in their latest fiscal year, which was a decrease of 12.1%. Net Profit during these two time periods also decreased by 5.7% during these fiscal years as well, with the company reporting $2.4B in FY2011. As with many cellular and telecommunications services providers, Verizon has gone through several reorganizations, each being focused on making the company more efficient at driving top-line revenue growth. The strategy has worked to this point and today the company has two globally-based business divisions, Verizon Wireless and Wireline. Verizon generates the majority of their revenues from the consumer segment, the majority of profits from the business and government sectors. In these latter segments it is more difficult to displace a cellular or telecommunication provider once contracts and service agreements are in place. This strategy of lock-in in the business and government sectors have compensated for the exceptionally high churn with consumers and small businesses, a problem hat a CRM system could solve. Business Problems Verizon today operates in 150 nations has partnerships in place with Cellco and Vodafone globally at the service provider level of their business. Verizon also has hundreds of partnerships with local cell phone, cellular equipment and enterprise networking companies as well. The two dominant divisions, Verizon Wireless and Wireline, rely on a procurement and supply chain management system that has over time been customized to the unique requirements of the company. The procurement and supply chain management systems are disconnected form the over two dozen CRM systems in the company as of 2012, which makes it nearly impossible for sales representatives, managers and senior managers to see what equipment they have available for sale. Instead, Verizon has integrated their procurement and supply chain management systems to their catalog management systems first. This is ideally used in a more inventory-based approach to selling which does not take into account customer needs first. Instead, Verizon sales reps are told to sell the products and services that are the most profitable without regard to customer needs. While this approach has been exceptionally successful in driving top-line revenue growth it has not yielded a high level of customer satisfaction. One of the most critical success factors of a CRM system is designing its many attributes to reflect what customers expect to be a successful interaction and relationship (Hsin, 2007). Verizon has today created the integration of their procurement, supply chain and catalog management systems to their many CRM systems for transaction efficiency first. Designing a CRM system for customer satisfaction first and transactions second or even third is critical to meeting and exceeding customer expectations on a consistent basis (Adalikwu, 2012).