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Change Management
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What is Change Management?

Change management is the structured study of how organizations plan, execute, and sustain significant shifts in strategy, structure, processes, or culture. It appears across business school curricula in courses on organizational behavior, operations management, and strategic management, among others. The topic draws academic interest because organizational change is both inevitable and notoriously difficult — companies must adapt to competitive pressures, technological shifts, and internal transformation while managing the human dimensions of disruption. Papers on this subject frequently engage with how resistance among employees shapes outcomes and why implementation so often falls short of intention.

The archived papers approach change management from several distinct angles. Some take a theoretical or model-building perspective, asking students to develop or critically evaluate change frameworks. Others are case-study driven, using real organizations — including Toyota and Nissan's Revival Plan — to test how contingency and systems perspectives explain outcomes. A smaller set focuses on project-level implementation, such as the Navy Marine Intranet project, while others examine leadership figures like Rosabeth Kanter to understand how individual agency influences organizational transformation. Comparative and evaluative approaches are common throughout.

A strong essay on change management begins with a focused thesis that connects a specific change process to a clear outcome or problem, rather than surveying the topic broadly. Evidence drawn from organizational case studies, process data, or established change models tends to carry the most analytical weight. The most common pitfall is treating resistance as a minor obstacle rather than a central variable — strong papers treat employee response to change as substantive evidence that needs explanation, not a complication to be briefly acknowledged and set aside.

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Paper Doctorate
DaimlerChrysler Merger Failure and Lewin's Change Model
Mergers and acquisitions are often the spark that institutes the need for change management within an organization or within two organizations that merge. The merger of Daimler-Chrysler is an example of a marriage that…
Paper Doctorate
Assessing the Impact of a New Online Customer Service App
¶ … New Customer Service Application on Customers
Paper Undergraduate
OD Interventions in Knowledge-Centric Industries
Of all areas of Organizational Development (OD) that are the most challenging in terms of translating the strategic, long-term, abstract objectives of an organization into results, it is in the use of interventions.
Paper Undergraduate
Higher Education Models: Traditional vs. Online Learning
Higher education has seen significant revolutions over the course of the decades since the popularization of communication media such as the Internet. This has resulted in the demand for a much more flexible learning…
Paper Undergraduate
Managing Organizational Change: British Airways Wildcat Strike
From each change perspective, what are the key issues to understanding the wildcat strike?
Paper Undergraduate
Core Competencies of Executive Coaching and Outcomes
Abstract Essentially, coaches should ideally possess some core competencies. Indeed, it is these competencies that bring about a situation whereby the need to attain organizational objectives is matched with concern for people. In this text, I concern myself with competencies considered critical for successful executive coaching. It can also be noted that in some cases, the executive coaching program does not appear to be successful. In that regard, this text will also highlight some of the factors often blamed for negative coaching outcomes.
Paper Doctorate
CRM and Data Warehousing Strategy at First American Corporation
The transformation of First American Corporation (FAC) from a $60M loss in 1990 to $211M in 1998 can be attributed to the greater levels of effort and high priority placed on putting the customer and their needs at the center of the business. The many investments in Customer Relationship Management (CRM) systems, analytics platforms, integration of marketing, sales and financial reporting systems which combined to form the VISION data warehouse are pivotal to the ongoing efforts at attaining profitability and performance. As FAC has been able to achieve significant results using the Tailored Client Solutions (TCS) strategy, the most critical success factors of this framework can all be attributed to how they unified customer experiences across all segments First American serves. The initial results have been impressive, yet there is much more work that needs to be done in order to gain even greater profitability and customer loyalty. The intent of this assessment is to illustrate how FAC can continually gain greater market share while increasing customer loyalty and profitability in the process. The formidable investment in analytics, BI and CRM systems is paying off, yet there are additional initiatives FAC can take to further grow beyond its current constraints and become a dominant force in the industry. The Tailored Client Solutions (TCS) strategy that includes client information, flexible product lines that can be customized to customers' specific needs, support for distribution management, and consistent service are also proving to be a scalable, highly effective platform for serving the three dominant customers as well. What needs to be included is more of a focus on how to transform these customer experiences into a foundation of ongoing trust. With the series of insights and recommendations gained from this analysis, FAC will be able to become a trusted advisor to its most valuable clients while also using the pervasive analytical platform to better understand their needs, preferences, wants and requirements. It is the intent of this analysis to show FAC how best to accomplish greater customer loyalty, increase customer trust and understand customers to a greater depth and with greater insight than ever before. All of these efforts are unified by deliberately choosing to deliver a perfect customer experience to every customer on every interaction.
Research Paper Undergraduate
Ethics and Organizational Development: HRM's Role
Organizational Development' is a practice known for carrying on effective change in any organization. Ethics play an important role in this practice. This change is applicable at different levels in organization, to the…
Paper Undergraduate
Project Management in the Oil and Gas Industry
The oil industry has had to adopt various tools in order to survive intense competition in the international market. Conservative efforts to get more profits and gaining customers by relying on size and strength are no…
Paper Undergraduate
Organizational Structure and Culture at Foresight Technologies
The basic objective of this project is to describe and analyze the organizational structure of Foresight Technologies Co -- a fictional company, as well as to investigate whether this organizational structure is…