Employee Development
Essays

Staying in step with customer and client needs is more than fulfilling their requests on a periodic basis and meeting their basic expectations, as any company that excels in client management understands. It is the ability to align every aspect of an enterprise to the needs and expectations, experiences and requirements of clients. Often internally-based organizations including those that are given the objective of being client-focused, end up paradoxically being the most myopic and inward-focused, resistant to change. Any organization that is experiencing this is in danger of losing the most valuable relationships and trust they have with customers. As leaders must continually push accountability, ownership and a clear sense of responsibility for results to the front lines of their enterprises, when traditional management and leadership strategies fail to deliver results, change is required. The intent of this analysis is to provide prescriptive guidance on how leaders can manage this level of disruptive change, defining how managing and leading are vastly different. It is often said that a manager is what one does, and a leader is who one is. The CEO attempting to lead this change management effort or strategy will have to contend with powerful political forces internally that managers who believe in command-and-control will use to subvert and force this initiative to fail. Managers who are accustomed to command-and-control will also fight for their political power base in the organization, despite the fact their often authoritarian and transactional leadership styles are highly ineffective in transforming organizations. The wealth of studies completed on change management indicate that a CEO with Emotional Intelligence (EI) and transformational leadership skills is the most powerful change agent there is in any organization or enterprise (Fitzgerald, Schutte, 2010) (Yarberry, 2007). The CEO needs to model the behavior that is needed to assist these managers in moving beyond their often highly charged political agenda of internal power to realize that by becoming more transformational as leaders they significantly open up their own potential professional growth in the process. The best transformational leaders can more focused on the win-win of personal and professional development also benefiting the organization (Lewis, 1996). These factors are all critically important for the leader looking to bring transformative change to their client organization. Implicit in the structural change of the organization is the even more powerful and potentially disruptive political one. For the leader to be effective in making these changes, they will have to exhibit a very high level of EI, transformational leadership and show a compelling vision of the future, all built on a strong foundation of trust (Wilbanks, 2011).

The company is one of the most regionally successful organizations, widely recognized and praised by its stakeholders. The problem relies however in the fact that, despite its business success, the organization is…

This article examines the changing role of human resource management in the global competitive environment. The paper begins with evaluation of the global competitive environment, particularly with its contributing factors. The influences of information technology, corporate communication, and very strong marketing on HRM function in this environment. This is followed by a discussion on the changing role of human resource managers in this competitive environment that has also been impacted by harsh economic conditions. The other parts discuss the recession challenge, impact of recession on HRM function, and how to overcome the challenges.

Human Resources – Skill Based Pay…Has it Caught On? Skill-based compensation systems sharply differ from traditional job-based compensation systems in that they focus on the development of multi-skilled employees. Proponents of skill-based systems believe that it leads to flexibility, increased productivity, greater job satisfaction, lower absenteeism and lower employee turnover. Though skill-based systems provide a number of advantages, they also present drawbacks. Nevertheless, this type of compensation system has evolved to become one of the dominant systems in both public and private sectors.

The purpose of this project is to devise a plan, based on research, to provide a standards-based professional development for staff at a selected school. To this end, an analysis of the respective roles of…

The company Starbucks is into the purchasing of premium coffee beans and processing them into very good bean coffees. These products are marketed along with fresh, richly brewed, Italian style espresso beverages and a…

The Management Survey Results provides information regarding the bosses and employees opinion of a performance appraisal system. Shaw's wishes to obtain information regarding the level of staff interest into a…

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Management literature abounds with stories of great leaders and the influence they exercised on their organizations. Indeed, the importance of Lee Iaccoca to Chrysler, Mary Kay to Mary Kay Cosmetics, Walt Disney to Walt…

Orange County is a region in South Florida which contains the city of Orlando and twelve additional cities. The agency charged as the governing body in Orange County is a charter government, meaning that it is a…