Productivity
Hard Rock leads its operations with quality management that starts at the top and flows through the processes to the end product (10 Operation management decisions, n.d.). Management insists on the highest standards of quality in every aspect of the business. Hard Rock's management focuses on continuous improvement through perceptions of customer expectations.

Hard Rock uses surveys to obtain customer feedback and monitor customer expectations and tastes for new products and services. ased on a 1 to 7 score, anything below 7 is considered a failure and needs improvement. As customer expectations change, Hard Rock makes changes in menus, memorabilia, services, and strategies to meet those expectations. With the surveys measuring quality in service and products, management consistently looks for ways to improve.

Menu changes to include higher end items that adapt to changes creates better processes and capacity design in meeting customer expectations. Product design must meet the lowest costs….

founding in 1971, Hard Rock experienced a number of fluid and evolving changes.. The company started out as just a small London cafe, and now has 149 locations in 53 countries; hotels, casinos, live music venues, a rock museum, and an annual Rock concert. Hard Rock also makes a significant amount of their revenue, 48%, from retail merchandise. Hard Rock Cafe is the number one themed restaurant in the world, and is one of the most highly recognized brands. While the restaurant remains American-style cuisine, they have gone from solely burgers and chicken to also include high-end items like lobster tails and stuffed veal chops (www.hardrock.com).
Decisions of Operations Management

Decision Area

Hard Rock Cafe

Service and Product Design

International chain of cafes; also now hotels, casinos, live music and a rock and roll museum.

Quality Management

Expansion and reputation have necessitated customer service, tracked by surveys done to evaluate and change quality of food and….

Not surprising to see concerts by Dave Matthews, Green Day, and other top groups since Live Nation recently purchased Ticket Master.
A recent article in the LA Times reports that 48% of consumers are "eating out less often now than they did six months ago" (Hallock, 2009). John Self, a professor at Cal Poly Pomona in Los Angeles County, who has published a study of why restaurants fail, estimates that about 1,100 restaurants open in L.A. County annually; and among those, 24% close the first year and within three years 50% of those 1,100 have closed. But given the sluggish economy, Self asserts that up to 50% of new restaurants may be expected close in the first year, double the number that close in good economic times.

Data are not available as to how the recession has affected HRC, or Planet Hollywood, Johnny Rocket's or other theme-centered restaurants, but it can….

Local non-profits are thrilled to have help, and this spreads goodwill throughout the community. This empowers each of the employees to "Pay it Forward" and understand the benefits of empathy and community service…. The perception is that this is a branded company name that puts its money where its motto is. In turn this inspires other businesses and corporations while retaining their greatest asset -- their employees: they will not need to reinvest in the time or expense of interviewing, hiring, and training new employees -- operationally a real coup (Crow, 2010, 44).
Part 11 - There are several reasons and techniques designed specifically to measure performance, in this case, with the kitchen and wait staff at the Hard ock Cafes. Primarily, we measure for:

Program effectiveness

Decision making

Setting goals and objectives

ecognize good or great performance

Interceed in time with poor or negligible performance

To inform stakeholders

To hold x accountable for y

To control and….

He encourages people to come aboard a train being engineered in "weirdo abandon" by musicians who "dramatized a sense of what it is to be American" (1987, p. 10). Christgau, another writer who sees the correlation between this music and the greater society in which it occurred, adds: "rock criticism embraced a dream or metaphor of perpetual revolution. . . . Worthwhile bands were supposed to change people's lives, preferably for the better. If they failed to do so, that meant they didn't matter." (2003, p. 140)
ock and roll is recognized much more than by its musical and stylistic differences. It is also utilized in many different ways by its followers. Grossberg (1983) analyzes the way that rock and roll functions in societal transformations. He notices that although rock and roll has a variety of different local effects, it appears to also have a unified historical identity. He says….

Global Credit Crisis on UK Northern ock Bank
The lingering effects of the Great ecession of 2008 still remain, but most authorities appear to agree that the corner has been turned and global economic recovery is well underway. The cause of the Great ecession of '08 was primarily the sub-prime mortgage meltdown that occurred in the United States, and its effects were already being experienced as early as September 2007, when the United Kingdom experienced a mass market run on Northern ock Bank, the first in the nation's history. The global credit crisis that resulted from these events has been felt in differing degrees by the nations of the world, but few countries in the increasingly globalized international community have been entirely immune from its effects. To gain new insights into this fiasco, this paper provides a corporate profile for Northern ock Bank, followed by a review of the relevant….

It was also during this time that he started keeping a diary. The entry for that day is very relevant as to our attempt to understand what drove Orton to join the theater in hopes of an acting career. During the time he spent with the amateur theater company, Orton decided that he wanted to pursue a career in acting, and that his first step towards achieving this goal was to go to the Royal Academy of Dramatic Art: "Last night sitting in the empty theatre watching the electricians flashing lights on and off, the empty stage waiting for rehearsal to begin, I suddenly knew that my ambition is, and always has been, to act." (Diary entry, April 13th, 1949: Joe Orton Online)
He quit the amateur acting company after his first role because he was not offered any other substantial roles. Although he got accepted into the Royal Academy….

Night (1964) is a rock mockumentary intended to exploit the Beatles and Beatlemania during the band's meteoric rise. The film attempts to capture the Beatles as they struggle to deal with their sudden success and the subsequent lack of privacy that ensued. Although the film is not a true documentary, as it is a fictionalized interpretation of a documentary, it embodies several characteristics of the film style including the use of non-professional actors, music that everyone can hear, and the reconstruction of "historical" events.
The first two characteristics are intrinsically connected as A Hard Day's Night follows a group of musicians, the Beatles, as they make their way to London from Liverpool via train in order to perform on a television show. Much like a documentary, the film makes use of non-professional actors to drive the narrative, however because the film is not a true documentary, but rather a fictionalized….

Green Day, on the other hand, may have started off as a "Punk" band, but devolved into a "punk" band. In the song "American Idiot," Green Day states a problem created by the media, yet proposes nothing to resolve it. Though Green Day attempts to rebel against the media because they do not want to be "one nation controlled by the media," they are giving in to the media through the commercialization and mass production and dissemination of their music. The production of the music is also of a higher quality. Though the band exudes the sound of raw intensity, the utilization of post-production filters and effects detracts from the "anger" and "disenfranchisement" conveyed in the song. Additionally, if one goes beyond the music and analyzes their music video, one can note how highly stylized it is and the higher production value that it conveys compared to the "music video"….

Don't make her sacrifice love to chase you. Fix that. Otherwise life doesn't lead life" (Ng, 2008, p. 163). I think these people stuck together because they had common experiences and a common background. It taught me how resilient the Asian community is. I think that today, they have lost some of this backbone that makes them so strong in the story. There is less a sense of community, and more Americanization, and it seems like something is lost in the process.
Ancestry is important in this character, as well. He thinks of Joice, "If her father had lived, would he have taught her that desire wasn't a road to knowledge, that love was never ideal, that yearning was not hope?" (Ng, 2008, p. 28). That is especially poignant because of Jack's own background. His mother sold him to Szeto's family when he was very young, so he never really….

Many limestone statues and building surfaces have suffered severe damage due to acid rain. Acid-based cleaning chemicals can also etch the limestone. Limestone should only be cleaned with a neutral or a mild alkaline-based cleaner.
Limestone is also used as a frontage on skyscrapers as a thin pate for covering the solid blocks. Limestone is also used in products such as quicklime and slated lime. It sis used for cement and mortar. Limestone can be pulverized and used as a soil conditioner to offset acid soil conditions. Limestone is also crushed and used as a base for roads. Amazingly enough limestone is also used for glass making.

As limestone is valuable natural resources, it is used to make things that we all require, such as concrete and glasses. Limestone was as well admired for building block in the middle ages. Many medieval churches and few other castles in Europe were created….

Technical Support
Dell and the Failed Hard Drive in a New Laptop

During the December, 2010 sales at BestBuy, the deals on the Dell laptops were just too good to pass up. I bought one on impulse, reasoning my laptop running Windows 3.1 was a dinosaur and would not be able to keep up with the applications I was going to need to run doing this semester. For the first two weeks, the system ran perfectly, and then on the eleventh day, it died. Just quit working, the hard drive had crashed, right after I had loaded all my application on it. Incredulous, I had to pull myself from continually rebooting it until the realization set in": it was completely dead.

Analysis of Technical Support

Having saved the materials from the package, I immediately went online on my parents' laptop and typed in my serial number, reporting the system broken. Dell had done an….

Planning and Scheduling: Rock Fest
Planning and scheduling play a key and critical role in smooth operations and easy execution of organizational decisions. In the case of Hard Rock, we notice that Chris Tomasso understands the significance of planning and scheduling especially in the case of an event of as huge a scale as Rock fest. For this reason, he consistently uses MS Project software to keep himself abreast of the changes and to see his own progress on the planning of the event. The Event has a tight time frame of nine months which is not much considering Hard Rock is no ordinary cafe and Rock fest is no simple event. Elaborate planning and preparations are needed to successfully launch an event on such a gigantic scale and hence even 9-month period seems way too short. However with careful planning and scheduling especially when using good software helped Tomasso a….

Hero
One of the most pervasive archetypes in literature is the hero. The Greeks presented a complex and very human type of hero, often referred to as the tragic hero. eaders can relate especially to tragic heroes because tragic heroes have flaws. Their flaws make tragic heroes more human, and are effective protagonists even when their plans fail. The hero who is semi-divine or divine is a less compelling story, given that few if any human beings can relate to a figure who is flawless, immortal, and possessing of unlimited strength. Graphic novels present complex characters including some that fit the definition of tragic hero. Modern literature teems with examples of heroes who are just like us: they have good intentions, they are far from perfect, and they sometimes fail. Yet embedded in the definition of hero is the imperative that the individual must be able to put aside egotism, and….

Products and Services for Internet Cafe
This is a paper that outlines a business plan for setting up an internet cafe, describing the industrial trend of the products and services available for the cafe. It uses 5 sources in MLA format.

PRODUCTS AND SERVICES DESCRIPTION

usiness Nature

The following is a business plan for an Internet Cafe -- AC Cafe. Unlike ordinary computer business, the genre of this business will belong to the entertainment industry. The products and services include Internet access for browsing, computer games, chatting, office work and beverage services. Instead of merely providing Internet Cafe services, the business will differentiate itself from competitors by providing a cafe atmosphere like those of a hip joint while providing Internet services. Hence, food stuff would be provided on the one side of the cafe while on the other side, computers will be placed in triangular tables to compensate for physical and virtual interaction by….