Research Paper
Undergraduate
Theodore Roosevelt: life, presidency, and legacy
With the assassination of President McKinley, Theodore Roosevelt, not quite 43, became the youngest President in the Nation's history. He brought new excitement and power to the Presidency, as he vigorously led Congress and the American public toward progressive reforms and a strong foreign policy.
He took the view that the President as a "steward of the people" should take whatever action necessary for the public good unless expressly forbidden by law or the Constitution." I did not usurp power," he wrote, "but I did greatly broaden the use of executive power."
Customer service management at a theoretical chain of banh mi shops
This paper is about customer service management at a theoretical chain of banh mi shops. The topics covered include moments of truth, service quality measures, service recovery strategies, feedback gathering, loyalty, the servicescape and a description of the target market. The paper is focused almost entirely on the service experience that customers will get in the store.