Has the Internet Democratized Our Society?
In one sense, computers and the Internet are just a continuation of the communications revolution, starting with the printing press then continuing with the telegraph, telephone, motion pictures, radio and television.
Judy Blume\'s Then, I Are God ?
Judy Blume's novels "Then Again, Maybe I Won't" and "Are You There God? It's Me, Margaret" are, to a certain degree, similar to Sophocles' tragedies "Oedipus Rex" and "Electra". It is probable that Blume inspired from the tragedies when devising the storylines for each of the novels. However, it would surely be absurd for someone to claim that her works are not unique in character. Tony, the protagonist in "Then Again, Maybe I Won't", and Oedipus, the central character in "Oedipus Rex" are alike when considering that they both experience a false feeling of success only to eventually feel that they live in a lie.
Self-service technology in service encounters: a literature review
This essay discusses research on self-service technology (SST) and its effect on customer service. The essay reviews six articles, the results of their SST research, and talks about what the findings mean for companies and their relationships with consumers.
Self-service technology, which allows consumers to produce services for themselves without help from a company's employees, is becoming more and more important to companies. Beatson, Lee & Coote (2007) studied how consumers feel about SST. Their research tried to explain how SST affects consumer satisfaction and consumer commitment.