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Knowledge Management
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What is Knowledge Management?

Knowledge management is the study of how organizations capture, store, share, and apply knowledge to achieve their goals. It sits at the intersection of business strategy, organizational behavior, and information systems, making it a common subject in management, MBA, and technology programs. What makes it academically interesting is the distinction between different types of knowledge — particularly tacit knowledge, which resides in people's experience and judgment, and the challenge organizations face in making that knowledge accessible and useful. Students are often asked to examine how processes and structures within companies either support or hinder the flow of knowledge across teams and departments.

The papers archived on this topic take several distinct approaches. Some focus on specific industries, such as the automotive sector, to analyze how knowledge management functions in large-scale manufacturing and innovation contexts. Others examine it at the organizational level, exploring frameworks, models, and processes — including process-based models — that guide how companies systematically manage what they know. Case-study approaches are common, with papers looking at particular companies like Accenture to evaluate real-world implementation. Additional papers address the relationship between information management and broader organizational strategy, as well as the social dimensions of capturing tacit knowledge within business environments.

A strong essay on knowledge management needs a clearly bounded thesis — avoid simply summarizing definitions and instead argue a position about how a specific process, framework, or organizational condition affects knowledge outcomes. Evidence drawn from company examples, industry data, or established management models carries the most weight. A common pitfall is treating knowledge management as purely a technology problem; effective essays recognize that employees, culture, and organizational processes are just as central as data systems.

412 papers
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Paper Masters
Transformational leadership and the evolution of managerial roles
There are many fundamental differences between leaders and managers, with the most significant being in how each attempts to attain complex, often challenging objectives that require the coordination of limited resources.
Research Paper Doctorate
The Cynefin Centre: applying complexity science to organizations
To understand the comparatively new concept, we must first understand what this means. 'Cynefin' is a word originally Welsh, and when translated into English it means habitat or place.
Paper Undergraduate
Implementing a web content management system for Tarsam electronics
Consumer electronics is an industry known for very rapid product lifecycles, complex products, and the tendency to continually churn through retail sales personnel. This last dynamic occurs because the training on product is often lacking, incomplete or just wrong. What is needed is a comprehensive Web content management system that can be accessible by all of Tarsam's employees across the 7 stores on a 24/7 basis. This Web content management system must also have the ability to be accessed via the Internet from their homes so they can continue to learn about the latest products. It is highly recommended that a change management program be put into place to encourage and motivate all employees to continually learn about the latest products(Goodwin, Burford, Bedard, Carrigan, Hannigan, 2006). Posting the results of the training and testing sessions online, via the corporate Intranet is a practice many retailers rely on to give employees recognition for their accomplishments. This also creates a very high level of positive competition in a company, as employees want to out-learn each other and when that happens, the customers win (Goodwin, Burford, Bedard, Carrigan, Hannigan, 2006).
Essay Doctorate
Strategic recommendations for General Electric Capital's diversification and expansion
This essay concerns General Electric Capital and its dual goals of diversification and growth. The study makes the point that the company has diversified too far and needs to refine its future acquisition efforts to companies that are sufficiently aligned with its core competencies and corporate culture to overcome the barriers to synergy.
Paper Undergraduate
Social media marketing strategies for small business competitiveness
Marketing is a complex issue (Joshi, 2005; Christensen, 1997). Because of the complexities surrounding it, it is very important that every researcher into the issue carefully consider what area of marketing he or she wants to study, and focuses on that area. By doing so, marketing (both domestic and international) can be better addressed (Christensen, 1997). Long before social media ever appeared on the scene, companies were finding creative and innovative ways to market their goods and services to consumers (Joshi, 2005).
Paper Doctorate
Organizational structure and leadership challenges at Appex Corporation
Appex Corporation has experienced hyper growth as a result of favorable market dynamics in the management information systems and intercarrier network services industry for cellular telephone companies. The company founder and CEO, Brain Boyle, who was primarily a technologist, was not prepared or trained for the many leadership and organizational challenges the company's explosive growth would present. As company culture will often reflect structure over time, the continual lack of focus on these factors can eventually lead to a chaotic condition within many businesses (Morgan, et.al.). The lack of structure was also leading to critically important business processes also breaking down and not working correctly. As the case's short vignettes illustrate, customer service workers would start the day with a vigorous game of basketball for two hours then come to work at 10am. Only after the CFO of a leading customer came in at 8am to meet with service did this situation get resolved. This story shows that there is a lack of purpose in the roles of service at the time. Lack of leadership and the ability to infuse work with meaning leads to lost productivity and lack of focus as well (Wheatley, 122 - 123). The continued lack of focus on roles and responsibilities due to the non-existent structure began to manifest itself in many other areas of the business as well. These are all symptoms of systemic structural problems in the core operations of the business. Lack of follow-through with customers, missed delivery times and installation dates, and a complete lack of financial planning all signal a structural breakdown in the business. While competitors in this industry worried about having an agile and flexible enough organizational structure to stay in step with rapidly changing market conditions and customer demand, Appex was just trying to get the basics of being a business completed. The experimentations by Shikhar Ghosh did little to solve the problems, with the circular structure initially implemented doing little to solve the complex structural and performance problems of the company. The circular model, ironically meant to create egalitarianism, only created division and discord. The hierarchical functional structure created silos that often did not speak with each other, eventually leading to a reduction in innovation and cross-pollination of ideas. Enterprises that have a very high level of innovative thought and action typically are very well attuned to each department's information needs, wants, preferences and most importantly, strengths (Morgan, 235). This had also broken down in Appex, further multiplying the many coordination, communication, collaboration and leadership challenges throughout the company. Ironically only after Appex adopts a divisional structure does it return to a level of performance that can sustain its existence as a business.
Research Paper Doctorate
Walmart's use of technology and supply chain management strategies
Wal-Mart Stores Inc. has been selected for discussion in this paper. Wal-Mart is currently the largest retailer in global market. The retail industry is the second largest in the U.S.
Paper Undergraduate
Information technology plan for a university library system
The role of technologies in autmationg library function is becoming more cloud-based than ever before. The intent of this analysis is to show how pervasive those aspects of cloud migration for ILS systems are and how a typical university library can plan and execute a more effective technology plan as a result.
Research Paper Doctorate
Wiki technology and knowledge management systems evolution
Wiki is a technology is based on a distributed, open source Web Content Management (WCM) system that interlinks web pages and over time, builds an index by subject area. Wikis have been called the open source equivalent…
Essay Doctorate
GE Capital's geographic diversification and strategic planning
This paper is about strategy emerges from a variety of elements within the business environment. This assignment allows you to evaluate the current strategy of an organization and apply theory to examine how the strategy was formed. You will also leverage scholarly articles and practitioner data to evaluate current mistakes and gaps in the strategy to prepare for strategic recommendations for improvement.