Business
Minimizing Future Challenges and Rationale for Questions on Research to Assess Why Customers Leave a Firm
Steps to minimize challenges in future research
The questionnaire used to assess the levels of customer satisfaction with Optimum (AT&T) was well designed. The use of only 15 questions, most of which were provided a closed questions format, created a questionnaire that was easy for respondents to compete, and straightforward to analyze with statistical tools. However, there will always be some challenges when undertaking primary research.
The main challenge with primary research is to ensure that the data collected can be used to accurately answer the research question, which is to assess why some customers disconnect within 30 days of joining AT&T. This requires identification of the relevant factors that may, or may not, lead to dissatisfaction and a decision to leave. The answers to this will requires responses from those who have left, as well as gaining answers from those who have stayed and those who are new to the firm.
The main challenge for the questionnaires will be obtaining sufficient responses from the sample. To gain fully competed questionnaires, especially from the customers who have left AT&T may be difficult, as those who have left AT&T may not feel any connection or commitment to the firm and may be resistant to answering the questions (Mazzocchi,...
Managing All Stakeholders in the Context of a Merger Process Review of the Relevant Literature Types of Mergers Identifying All Stakeholders in a Given Business Strategic Market Factors Driving Merger Activity Selection Process for Merger Candidates Summary, Conclusion, and Recommendations The Challenge of Managing All Stakeholders in the Context of a Merger Process Mergers and acquisitions became central features of organizational life in the last part of the 20th century, particularly as organizations seek to establish and
85). Newly independent countries joined in the shipping industry as a way of demonstrating their economic independence, leading to an increase in the number of open registers as owners in the traditional maritime countries could now register in countries with less demanding tax laws and lower costs for workers. Shipbuilding, which had long been dominated by Europe and North America, moved instead to East Asia. Other changes also took place
Business of Health Care This study highlights essential facts about health care and health in the local, national, and international health care delivery. Healthcare in the U.S. stands at crossroads between opportunities and challenges. Both the local, national, and international health systems face common problems in the delivery of efficient, high quality and equal health services. All these are concurrently happening in times when the amount of care delivered exceeds the
Benchmarking Opportunities and Challenges of benchmarking The first question to be asked is what benchmarking can do for any organization. The process of benchmarking permits the entire organization to identify, share and use the knowledge that exists within the organization as also the best practices prevalent within the organization. The attempt is to concentrate on improving the situation of any business unit and not to just measure the best performances that have
Integrating Total Quality Environmental Management Systems - a Critical Study of TQEM Relevance of TQM to Environmental Management Scope of Dissertation Moving from Reactive to Proactive Management Understanding TQM in Relation to TQEM History of TQM Operation of TQM Quality and Environmental Management Standards Environmental Management Systems Weaknesses of EMS Standards Total Quality Environmental Management Comparing ISO 9000 and ISO 14000 Integrating the ISO 14000 Environmental Management System Demographics Impact of certification on economic and ecological performances Research Design and Nature Integrating a Sustainable EMS with
Networks of Boston Key elements of training and development geared toward improving the performance The three important Elements in training and development include: Strategic Analysis This factor will help the employees understand the strategic position of Tech Networks. It is critical to diagnose environmental changes and establish their influence on the company and employees. In training, strategic analysis establishes a view of the key variables that could affect the future and present performance
Our semester plans gives you unlimited, unrestricted access to our entire library of resources —writing tools, guides, example essays, tutorials, class notes, and more.
Get Started Now