Collaboration on Systems Thinking in Project Design A critical component towards improving patient outcomes and improving the effectiveness of care delivery processes is better patient-provider communication. However, the modern healthcare environment comprises patients from different racial, ethnic and cultural backgrounds, which sometimes generate language barriers during patient care delivery. Language barrier is a major challenge to Limited English Proficient (LEP) patients seeking for primary and preventative care. Patient-provider communication issues have continued to face many elderly Hispanics suffering from diabetes due to language barriers. This project seeks to examine whether the use of a bilingual interpreter call during provider visits compared to utilizing family members as interpreters, enhance medication adherence over a 3-month period.

An important component in the implementation of this project is a systems thinking approach that would help determine its relevance to the healthcare system. According to Haines (1999), systems thinking is an approach through which we visualize the world or a means with which we view the unit or entity first as a whole. The visualization then helps to determine the relationship and suitability of the entity or unit to its environment. In this case, systems thinking approach will be utilized to determine the suitability and relationship of bilingual...

The suitability and effectiveness of the intervention will be determined through exploration of its relevance to the various processes and stakeholders in care delivery processes (Kleinpell, 2013).
The implementation of this project would require collaboration between the different stakeholders in the healthcare delivery process in order to enhance the effectiveness of the processes such as medication adherence. Bilingual interpreters will act as intermediaries between the healthcare provider/clinicians and the patient and his/her family. The role of these interpreters would involve helping patients and their families to better understand the various processes in management or treatment of their conditions. In essence, these interpreters will act as third parties who facilitate communication between the healthcare provider and the patient and his/her family. They will work in collaboration with the healthcare provider and nurses to help ensure that patients understand these processes and adhere to medications and other treatment regime in order to improve their outcomes. During this process, bilingual interpreters will help lessen any mistakes in medication adherence or other issues relating to the patients’ management of their conditions and compliance with treatment processes. The…