Conversations

The critical thinking framework mentioned in Chapter 7 includes assessment, diagnosis, planning, implementation and evaluation. This is an effective way of conversing with the patient because the nurse will be clear on all objectives rather than being confused as to what to tell to a patient with a dangerous disease. Being clear on everything and having a critically analyzed report would help the nurse to clearly and easily handle difficult conversations. This also helps in future endeavors because the nurses have to make quick judgements most of the time that might help a person survive. With unexpected rise of a situation, a nurse with good critical thinking will easily be able to converse and handle a difficult situation (Grenny, Patterson, Switzler, & Macmillan, 2002).

Critical thinking mostly includes finding the faults; disagreements, arguments and questions might also be included in the process so in a way it challenges the status quo. Finding out the truth instead of assuming one's opinion and base a decision on it is more reliable and helps in forming an authentic mode of conversation with the patient. Critical thinking gives a lot of attention to words so they must be chosen carefully so that the message has... As stated in the book, critical can be developed and as a nurse, a lot of knowledge is gained by books and classes. The nurses have the chance to reflect on the experiences of other nurses. They can also use their mind maps as a learning tool for the development of critical thinking. Several case studies exist that can be thoroughly read in order to gain experience and act accordingly in a situation (Grenny, Patterson, Switzler, & Macmillan, 2002).
Chapter 8 mentions 'collaboration among organizational groups' which is a vital strategy to ease out a difficult conversation. Patients require involvement of several groups in a hospital which can only treat successfully if there is a positive collaboration between the departments. For example, nursing, and physical therapy are important parts of a patient's treatment (Grenny, Patterson, Switzler, & Macmillan, 2002); their policies and procedures are also similar so collaborating effectively will help them in a successful treatment of the patient rather than both the departments fighting over schedules and ruining the hospital's environment.

As a group, several roles are divided among the members so it can be functional and lead in…