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You have been appointed to chair a hospital-wide committee to develop and implement a plan to improve patient satisfaction in your facility. Your Chief Nursing Officer has provided you a summary report indicating a steady decline in patient satisfaction over the previous six months. You will need to identify the various resources available for tracking patient satisfaction, establish a clear bench mark and design a specific plan of action for reversing this trend. It is essential to note in your development that research has shown nurse communication and hourly rounding to be key drivers in patient satisfaction metric improvements. These points should be a focus of your change initiative.
Any planned change an organization involves the process that enables a company to take control over the implementation of improvement mechanisms that can led to certain objectives. In this case, the objectives entail that the organization make broad sweeping changes so that the entire organization can make an improvement in patient satisfaction. Such improvements can often be difficult and many such projects regularly fail. The change entails the transition of individuals, teams and organizations from a present state of operations in which they have likely grown acquainted with, to transition to new methods, measures, and operational processes.
The first steps will be the planning phase in which a Communication Plan
Effective communication is likely one of the most important aspect of the entire plan as well as one of the critical success factors in any healthcare organization; but it is especially critical in adopting to new systems and processes. Communication must be successfully garnered throughout the organization at all times. For example, the supervisor must be open to receive information transfer between employees and management so that everyone is aware of the advancements in the project's status as well as how the team is reaching progress towards the metrics that have been identified. Studies have even indicated that there is a strong correlation between nurses, communication competence, self-efficacy, and job satisfaction and it is recommended that training programs that are customized to individual characteristics such as self-efficacy and job satisfaction to improve the communicative competence of nurses (Park, Jeoung, & Sok, 2015).
Patient Satisfaction in Quality of Managed Care Aspect to be compared Gender and Patient Satisfaction in Managed Care, etc. Stakeholder Perceptions of Quality in Managed Care Plans Two Steps to Enhance Managed Care Quality Author(s)/Date Emily Weisman, MS Martha Romans Jacobs Institute of Women's Health Washington, DC Carolyn M. Clancy, MD Paul L. Grimaldi, Ph.D. To determine what the differences are and what variables might affect women patients' perceptions of the quality of managed care To find out what attributes three different health care
The baseline data for the study was recorded during the first 2 weeks of the 6-week study period. The study design consisted of analyses of the data collected from the experimental (1-hour rounds and 2-hour rounds) versus the control nursing units with a nonrandom assignment of hospital units to these respective groups (the assignment was the responsibility of chief nursing officers and nurse managers). Although the determined to conduct
hospitals profits come from the cardiology department. One key strategy the hospital should adopt is specializing for growth. Not only has the rise in specialty hospitals increased in the last few years, but it has also enabled hospitals facing stiff competition to maintain or gain new patients. A specialized care strategy must be adopted for proper implementation of strategy. Hospital administrators in this role have to take the time
Application: Systems Theory Healthcare organizations provide nursing services centered on multiple theories. For instance, the Open Systems Theory established in 1978 by Katz and Kahn considers the healthcare organization as social systems divided into interconnected subsystems (Meyer & O’Brien-Pallas, 2010). Meyers and O’Brien-Pallas (2010) provide that these interrelated subsystems include outputs, throughputs, inputs, negative feedbacks and a cycle of events. The primary care hospital environment has various units that handle different
Nursing Unit Turnover on Patient Outcomes in Hospitals While it might seem intuitive that higher rates of turnover within a unit are problematic, the study by Bae, Mark, & Fried (2010) attempts to show using a quantitative study the extent to which turnover has had a negative impact upon patient care. This study compared the levels of turnover at 268 units from 141 hospitals and assessed its relationship to both
The Role of Empathy in Enhancing Trust and Efficiency in Healthcare: A Patient-Doctor PerspectiveIntroductionEmpathy, an integral part of human interaction, has been demonstrated to significantly impact various aspects of healthcare delivery (Decety & Fotopoulou, 2015). An empathetic approach is not only a crucial element in fostering trust between doctors and patients but it also results in substantial economic benefits and improved health outcomes (Halpern, 2003). This paper explores the idea