IT Measurements: A Critical Component of Organizational Success
IT measurements involve the monitoring and maintenance of corporate processes and functions in order to align corporate strategic goals with that of internal and external customers. IT measurements are also by nature involved with the measurement of technological processes that occur within a given organizational structure. IT measurements are vital to the well being and productivity of an organization as they provide management and external customers with information regarding a companies productivity and strategic placement within the industry.
IT measurement can even provide vital information regarding customer and employee loyalty, which can impact management decisions down the line. IT measurements do not simply provide IT managers with information about a corporation's knowledge. IT measurements also have the ability to contribute to the bottom line, or the organization as a whole by providing important and relevant information regarding business results. These ideas are explored in greater detail below.
There are several areas of focus an organization can take with regard to measurements, the most important of which include emphasis on the mission, process, critical performance subsystems and individuals within an organization (McNamara, 1999). In each of these domains IT measurement can contribute to the overall well being and productivity of an organization...
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