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IT Measurements: A Critical Component of Organizational Success
IT measurements involve the monitoring and maintenance of corporate processes and functions in order to align corporate strategic goals with that of internal and external customers. IT measurements are also by nature involved with the measurement of technological processes that occur within a given organizational structure. IT measurements are vital to the well being and productivity of an organization as they provide management and external customers with information regarding a companies productivity and strategic placement within the industry.
IT measurement can even provide vital information regarding customer and employee loyalty, which can impact management decisions down the line. IT measurements do not simply provide IT managers with information about a corporation's knowledge. IT measurements also have the ability to contribute to the bottom line, or the organization as a whole by providing important and relevant information regarding business results. These ideas are explored in greater detail below.
There are several areas of focus an organization can take with regard to measurements, the most important of which include emphasis on the mission, process, critical performance subsystems and individuals within an organization (McNamara, 1999). In each of these domains IT measurement can contribute to the overall well being and productivity of an organization...
Process performance simply defined is a "series of steps designed to produce a product or service" (McNamara, 1999). Many processes are involved in the complex operations that comprise an organization. IT serves the role of spotting problems within the organization related primarily to knowledge dissemination, and subsequently identifying where improvement is needed in order for the organization to meet its goals as identified within the constraints of strategic planning (McNamara, 1999).
IT measurements help the organization ascertain the level of knowledge sharing that is occurring within the organization, and help the organization understand how well information is being disseminated to internal and external customers. IT is also involved in the arena of critical performance subsystems, which related directly to the connection of the internal organizational environment with the external organizational environment (McNamara, 1999). IT measurements enable the organizational management team to not only identify customer needs, but also fine tune processes that might cut across multiples systems (McNamara, 1999).
IT measurements must be structured in a manner that helps assess and maintain the overall organizational 'key indicators' and help align strategic goals of the business with the business plan as…
References:
Godfrey, A.B. (1998). "Quality Management." Juran Institute. Retrieved February 20,
2005: http://www.qualitydigest.com/may98/html/qmanage.html
McNamara, C. (1999). "Organizational Performance Management: One Sample
Framework for Selecting Measurements." Management Assistance Program for Nonprofits. Retrieved February 23, 2005: http://www.mapnp.org/library.perf_mng/question.htm
February 18, 2005: http://www.grgrp.com/pdf/keyindicators.pdf
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