In managing a multinational company in the food products industry, it is essential to implement a solid knowledge management system to ensure that as much relevant information as possible is handled in the most effective manner. Issues that must be addressed to ensure the safety of the product and that optimum delivery to consumers is possible include: sanitation, where workers may eat and drink, conflict resolution, how in-house teams will conduct business, how online teams will facilitate the organization, security, and emergency evacuation procedures. This paper will discuss the key benefits of creating a best practice policy on each of these described issues and will speculate on the major ramifications if such policies are not created. This paper will also predict the significant ways in which the best practices policy created here will contribute towards the long-term sustainability of the company. Finally this paper will determine whether or not the best practices policy would provide a competitive advantage over other international companies while giving an example of a company using a best practices policy that proves the case.
The in-house teams will also select scribes to record the minutes of the meetings so that they can be entered into the information systems and stored in the knowledge management system for later retrieval.
Online teams will be responsible for providing service and maintenance to the online site with 24-hour coverage on phone due to time differences from country to country. The teams will follow guidelines written for how they will deal with customers, and scripts will be provided them. Monitoring of online maintenance will also be conducted to ensure that the site is effectively running at optimum levels.
Security will have a variety of aspects that need to be addressed: leaving doors open, locking up, retrieving keys from departing workers and so on will be priorities at the premises. Food supply chain security is an issue that also have to be addressed as a number of factors on the global scale could disrupt or cause harm to foods in the supply chain, including droughts, earthquakes, famines, wars, etc. As Shaffer (2017) shows, security threats abound in regions like the Middle East and ensuring security in this area will be ensured by following clear guidelines regarding checkpoints, monitoring, and receiving supplies.
In the case of fire, flood, earthquake, or war, emergency evacuation procedures are necessary to have and implement. Emergency evacuation training will be mandatory and required of all workers, and managers will be appointed to lead emergency evacuation procedures to ensure that all workers and patrons are evacuated quickly, safely and effectively when an evacuation is required.
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