With the ever-changing health care sector, reimbursement has increasingly been tied to care quality and health care outcomes. The Centers for Medicare and Medicaid Services (CMS) have particularly been changing the way hospitals are reimbursed, with hospitals that deliver high quality care and report better health outcomes getting higher reimbursements than those that perform poorly. This has led to increasing prominence of the pay-for-performance approach. Under this approach, hospitals that report greater patient satisfaction, reduced error rates, lower readmission rates, and higher recovery rates for chronic illness get higher reimbursements than their poorly-performing counterparts. The implication is that health care organizations must pay greater attention to performance, especially in terms of quality, safety, and individual performance. Measurement and models used in the commercial world for these three aspects are considerably relevant to the health care sector. This paper discusses the usefulness of the total quality management (TQM) model, the Organization for Economic Cooperation and Development (OECD) Safety Performance Management Framework, and the balanced scorecard in the health care sector.
The organization continuously measures quality, builds on successes, and improves on weaknesses. Ongoing measurement of quality means that the organization makes every decision based on authentic data as opposed to intuition. Finally, the element of employee empowerment means that employees are involved in decision making and motivated properly.
With its origin in the Japanese manufacturing industry in the 1960s, TQM has over the years found relevance in other industries and sectors. Organizations, large and small, and across the public and private sectors, have increasingly embraced TQM in an attempt to improve their products, services, and/or processes. One of the contexts where TQM has become ever more relevant is healthcare. Customer focus is one of the major concepts of TQM. In the health care sector, quality care is a vital driver of patient satisfaction. This explains why the notion of patient-centered care has gained immense popularity in the health care sector. Another aspect of TQM is fact-based decision making. Evidence-based care is integral for health care effectiveness and efficiency, further substantiating the relevance of TQM to the health care sector. The usefulness of TQM in health care further stems from the concept of employee empowerment. Issues such as understaffing, job dissatisfaction, overstretched work schedules, and employee turnover remain major concerns in the health care sector, meaning deficiencies in employee empowerment. Without addressing these issues, achieving the desired health outcomes can be quite difficult.
In practice, TQM has indeed been applied in the health care sector, and the outcomes have been quite impressive. TQM has been effective in improving patient satisfaction, reducing medical errors, shortening wait times, promoting patient-centeredness, improving productivity, as well as fostering evidence-based practice, continuous quality improvement, and interdisciplinary teamwork (Balasubramanian, 2016). Nonetheless, the implementation of TQM in the health care sector has its fair share of challenges, largely due to resource constraints and lack of proper understanding of the philosophy and specifically how it applies to the sector (Balasubramanian, 2016).
Quality Safety Current Issues in Quality and Safety Patient safety is considered a priority in the health, increasingly complex activity that involves risk and in which there is no system capable of guaranteeing the absence of adverse events, as it is an activity in factors inherent in the system combined with human activities. According to the statistics, each year in the United States, Medical errors can kill up to 98,000 patients figure
Health Care Organization- Memorial Regional Hospital Florida | Health care organization-memorial regional hospital Florida memorial Regional Hospital Florida was established in the year 1953 and since then for about more than five decades it has been associated with the community health care programs and committed to serve wide range of population in the region. Memorial regional Hospital has enjoyed the stature of being one of the largest hospitals in Florida. It has
Stated to be barriers in the current environment and responsible for the reporting that is inadequate in relation to medical errors are: Lack of a common understanding about errors among health care professionals Physicians generally think of errors as individual that resulted from patient morbidity or mortality. Physicians report errors in medical records that have in turn been ignored by researchers. Interestingly errors in medication occur in almost 1 of every 5 doses
Figure 1 portrays the state of Maryland, the location for the focus of this DRP. Figure 1: Map of Maryland, the State (Google Maps, 2009) 1.3 Study Structure Organization of the Study The following five chapters constitute the body of Chapter I: Introduction Chapter II: Review of the Literature Chapter III: Methods and Results Chapter IV: Chapter V: Conclusions, Recommendations, and Implications Chapter I: Introduction During Chapter I, the researcher presents this study's focus, as it relates to the
Poor dental health can be a portal that allows bacteria and other infectious organisms into blood stream. Poor dental health care can also lead to poor outcomes of dialysis. Heart disease patients have special needs when it comes to dental care. Spreading this knowledge would motivate patients with these diseases to visit Eastside clinic regularly. Threats If staffing of more employees is not able to attract more patients to the clinic
Introduction The main objective of this assignment is to conduct a SWOT analysis for a healthcare organization. Essentially, SWOT analysis is a beneficial framework for scrutinizing an organization’s strengths and weaknesses, and the opportunities and threats experienced. It is beneficial in being aware of the weaknesses and emphasizing on the strengths, alleviating threats, and capitalizing on the opportunities accessible. SWOT analysis lays emphasis on the internal factors of an environment, which