Benchmarking resource allocation and performance metrics
As the nation's largest healthcare provider, the Department of Veterans Affairs (VA) has the responsibility to use taxpayer resources to their maximum advantage in accomplishing its longstanding mandate to "care for him who shall have borne the battle, his widow and orphan" (Doebbeling et al., 2002). To help it accomplish this important mission, the VA has long used benchmarking to identify opportunities for improving the provision of healthcare services in its medical centers, outpatient clinics and Vet Centers across the country. As a result of these initiatives, the staff at some VA medical centers used other benchmarking techniques to identify further opportunities to improve patient care and satisfaction, with one such example being a "Tell It to the Director" program at the VA Medical Center in Oklahoma City. This paper provides a review of the relevant literature to assess the results of this program over time, followed by a summary of the research in the conclusion.
Research Paper
Undergraduate
Benchmarking Benchmark Can Be Performed
Benchmark can be performed by the sign, frequently articulated in statistics such as profit margins, return on investment, cycle times, percentage blemish, sales per employee and cost per unit of product or services.