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Benchmarking Human esources: Monitoring the Effectiveness of a "Tell it to the Director" Initiative on Patient Satisfaction at a Department of Veterans Affairs Medical Center
As the nation's largest healthcare provider, the Department of Veterans Affairs (VA) has the responsibility to use taxpayer resources to their maximum advantage in accomplishing its longstanding mandate to "care for him who shall have borne the battle, his widow and orphan" (Doebbeling et al., 2002). To help it accomplish this important mission, the VA has long used benchmarking to identify opportunities for improving the provision of healthcare services in its medical centers, outpatient clinics and Vet Centers across the country. As a result of these initiatives, the staff at some VA medical centers used other benchmarking techniques to identify further opportunities to improve patient care and satisfaction, with one such example being a "Tell It to the Director" program at the VA Medical Center…
Barbour, G.L. (1994, March). Development of a quality improvement checklist for the Department of Veterans Affairs. Joint Commission Joural of Quality Improvement,
Doebbeling, B.N., Vaughn, T.E., Woolson, R.F., Peloso, P.M., Ward, M.M., Letuchy, E.,
Boots-Miller, B.J., Tripp-Reimer, T., Branch, L.G. (2002, June). Benchmarking Veterans
The input to determining what to benchmark is to recognize the productivity or results or result of the business unit. The product may not be willingly obvious. Then it is time to recognize the procedure of the consumer's reports and set of opportunity. The purchaser is the person or group with a serious need. The customer's prospect drive the classification of the products, services or development to be benchmarked, the particular kinds of information requisite and the specific corporations or types of corporations that should be built-in the benchmarking study. They also set up the time frame. These are the most important issues which must be contracted with exceptionally well if the venture is to be really victorious. A business process or processes should be selected that based on these factors. Then once the key matters about the presentation of that procedure are recognized, few other key performance gauges should…
F. John Ray. (2007) 'Benchmarking' viewed on December 29, 2007 at http://management.about.com/cs/benchmarking/a/Benchmarking.htm
BERR. 'Best Practice' viewed on December 29, 2007 at http://www.businesslink.gov.uk/bdotg/action/detail-r.l3=1074450170&r.l2=1074428566&r.l1=1074404796&r.s=sc&type=RESOURCES&itemId=1074450434
Value-Based Management. (2007) 'Internal Benchmarking, Competitive Benchmarking, Functional Benchmarking and Generic Benchmarking' viewed on December 29, 2007 at http://www.valuebasedmanagement.net/methods_benchmarking.html
Management Community. (2007) 'Internal Benchmarking, Competitive Benchmarking, Functional Benchmarking and Generic Benchmarking' viewed on December 29, 2007 at http://www.12manage.com/methods_benchmarking.html
Do you think benchmarking is just another fad or is it useful for all firms? Why or why not? How could benchmark be used in the nursing field? Does it rate as a viable tool for future development?
Benchmarking is a useful concept for organizations as it defines and elaborates the best practices of an organization and makes them superior among its competitors in establishing a leading position (Coers, Gardner, aybourn, & Higgins, 2002). It is important in measuring how a person or an organization is serving in order to achieve its targets and retain improvement, which develop as its competitive advantage. Benchmarking also helps in setting goals for others after comparing their processes and outcomes with the bench markers. Although in some cases, benchmarking does not work well. For benchmarking to work, the process must be similar when taken in comparison. Without having similar attributes, you cannot manage…
Coers, M., Gardner, C., Raybourn, C., & Higgins, L. (2002). Benchmarking. Chicago: APQC.
Peters, D.A., & McKeon, T. (1998). Transforming Home Care: Quality, Cost, and Data Management. London: Jones & Bartlett Learning.
Opportunities and Challenges of benchmarking
The first question to be asked is what benchmarking can do for any organization. The process of benchmarking permits the entire organization to identify, share and use the knowledge that exists within the organization as also the best practices prevalent within the organization. The attempt is to concentrate on improving the situation of any business unit and not to just measure the best performances that have been achieved. The method for this is to apply the use of best known methods of solving the problems that are facing the business. The results come from the utilization after determination of the problems and this can come only after a careful study of the problems. On determination it is expected that the best solutions will be implemented. (Defining Benchmarking)
The result will come to the organization in the form of gaining important advantages for the organization…
"Benchmarking Code of Conduct" Retrieved from http://www.apqc.org/portal/apqc/ksn-paf_gear_id=contentgearhome& ; paf_dm=full& pageselect=detail& docid=119399& topics=%20Performance%20Improvement%20Approaches& process=%20Manage%20Improvement%20and%20 Accessed 31 August, 2005
"Benchmarking: The trend line" Retrieved from http://www.cio.com/archive/060196/uneasy_4.html Accessed 31 August, 2005
'Defining Benchmarking" Retrieved from
Benchmarking is used by a wide variety of industries. At its heart lies the principle that it is necessary to have some agreed-upon standard or benchmark, to ensure that the organization is fulfilling its function and delivering a performance of high quality. Simply trying to be better without having data-based goals is not useful. As noted by Iacobucci & Nordhielm (2000) in their article for the Harvard Business Review, however, there are many ways to engage in benchmarking and for service-based industries, taking into consideration customer input is critical. For example, one method of benchmarking in the hotel industry is to solicit information about every step of the customer’s buying experience and perceptions of value. By setting benchmarks for each and every value delivery point, the organization can engage in more meaningful goal-setting (Iacobucci & Nordhielm 2000).
Setting goals is not enough. They must be the right types…
Ettorchi-Tardy, A., Levif, M., & Michel, P. (2012). Benchmarking: A method for continuous quality improvement in health. Healthcare Policy, 7(4), e101–e119. Retrieved from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3359088/
Iacobucci, D. & Nordhielm, C. (2000). Creative benchmarking. The Harvard Business Review. Retrieved from: https://hbr.org/2000/11/creative-benchmarking
Using a detailed process of benchmarking -- which included defining what exactly to benchmark, identifying performance gaps and improvements, creating action plans for improvements, and incorporating the plans into practice -- they achieved BV and the Investors in People Award in 1999, along with "excellent quality service." Court Services continues to use benchmarking processes.
The Inland evenue Accounts Office -- the second case study -- is an accounting office responsible for tax and National Insurance contributions in six UK regions. The Office has benchmarked every two years since 1994, using internal and external indicators to illuminate opportunities for improvement, analyze data, benchmark against "best in class," and initiate improvement programs, implementation and practice. In 1999, customer satisfaction of the Office rated 7.8 out of 10; in 2000, it won the UK Business Excellence and European Quality Award; and it's won the Charter Mark twice.
The third case study regards Warwickshire…
Magd, Hesham, & Curry, Adrienne. (2003). Benchmarking: Achieving Best Value in Public-
Sector Organizations. Benchmarking,10(3), 261-286.
Benchmarking and Corporate Pay Structure
A companies pay structure is the method a company uses to administer a "pay philosophy" (Ojimba, 6). Pay structure may be determined by a number of distinct factors including benchmarking. Benchmarking tells a company how many jobs need to be compensated for and the total amount of money needed to compensate these jobs (Ojimba, 7). It enables companies to match internal jobs with those of competitors, gain insight into their industry and helps link jobs to content and not just titles (Ojimba, 7). Benchmarking puts value in a job instead of value in a particular person. Benchmarking is nothing more than a process allowing a company to make pay comparisons for a job typically to jobs outside the organization in question but sometimes within the organization itself. This process helps establish a hierarchy of jobs that validates the worth of jobs within a company. Pay…
Ojimba, E. "Pay philosophies." 26, Sept. 2005:
Benchmarking and Theory of Constraints (TOC)
Benchmarking includes a lengthy history going back to the earlier era of evolution, as assessment has long been the heart and soul of winning. Or being able to respond rapidly as well as appropriately has additionally confirmed to be crucial in eliminating hurdles. Ever since then benchmarking has developed, however, it has been nonetheless a fundamental element of our daily lives. Put it simply, benchmarking has been a task that lets you know your situation or position by evaluating you with other individuals. The reason behind comparing has been to comprehend where you stand these days and just what may be some aspects you are able to enhance and boost.
Theory of Constraint (TOC) has been a mixture of philosophy, ideas, principles, and also tools developed to maximize the overall performance of any process by determining, controlling as well as breaking the most prohibitive…
Wynn-Williams holds that benchmarking should maintain a "central role" within the public sector; it should be modified toward increased attention on what actually needs to be benchmarked, comparing internal units within the organization, displaying best practice, and being of a generic nature. In a situation of no competition, a public organization can benchmark against its mission statement (which reflects the expectations of those to whom the organization is held accountable) and against its history (comparing performance from one quarter to the current quarter).
Wynn-Williams uses PHAMAC to suggest how benchmarking could be used for performance assessment and accountability in a public sector organization. PHAMAC's two main goals are to promote public health and achieve the lowest-cost pharmaceuticals for recipients of their services. In other words, efficiency (maximizing output for given input) is constantly balanced with effectiveness (health outcomes of recipients). Benchmarking could be used for this organization by relating each…
Wynn-Williams, K.L.H. (2005). Performance assessment and benchmarking in the public sector.
Benchmarking, 12(5), 482-492.
This is also one of the most significant weaknesses of benchmarking in legal services: so many factors directly responsible for the success or failure of case outcomes is beyond the ability of the firm to overcome through a positive result. On the other hand, it also gives rise to one of the most significant measures of organizational success. Since clients whose cases can be resolved in their favor or to their satisfaction are naturally inclined to continue their association with the firm, a substantial part of law firm success is a measure of the organization's ability to retain clients whose desired objectives the firm was incapable of achieving.
Application to U.S. Air Force Foreign Legal Services Offices
Whereas legal services performed on behalf of active service members by the U.S. Air Force are virtually identical to those services rendered to clients by civilian law firms, there are significant differences; some…
Russell-Whalling E. (2008). 50 Management Ideas You Really Need to Know. London:
We first view Figure 1 starting off at an institutional setting. This is, of course, part of the institutional benchmarking theory, as indicated by the dashed line surrounding the text "Institutional Setting." From the institutional setting and via the institutional benchmarking theory we arrive at our need to preserve support from the stakeholders involved with the organization, which moves us to the econmic benchmarking theory. The economic theory of public sector benchmarking looks at the question "Can benchmarking be viewed as a substitute for market forces?" (p. 338). Because, as the authors point out, the mere existence of market forces implies benchmarkers in and of themselves -- consumers determine quality and performance of organizations by either selecting or not selecting what these organizations offer. When consumers select an organization's product, the organization in question is given implicit positive feedback and is compelled to progress along the lines it already has…
Bowerman, M. And A. Ball. (2000). "Great Expectations: Benchmarking for Best Value." Public
Money and Management, 20, (2), 21 -- 26.
Bruder, K.A. And E.M. Gray. (1994). "Public Sector Benchmarking: A Practical Approach."
Public Management, 76, (9), 9 -- 14.
enchmarks in Government 1901-1981
Order ID: enchmarks in the Rise of ig Gov. 1901 -- 1981
enchmarks in the Rise of ig Government
The United States of American 1901 -- 1981
The purpose of this paper is to identify major benchmarks in the history of the United States between the years 1901 to 1982 that gave the government more power and made the government a larger machine that it was already.
Since the original conception of a democratic government in the United States and the original governing documents of the Constitution and The ill of Rights there have been many changes, modifications and about face turns by the government in the United States. During the years spanning 1901 to 1981 legislation was enacted that gave to the government more power than was originally conceived and the government steadily grew larger and loomed darker casting its shadow across the entire spectrum…
Hardison, Bob (1999) Who Is Running America? The Bankruptcy of America, the Corporate United States, and the New World Order [Online] at: http://www .barefoot sworld.net/usfraud.html
From Revolution to Reconstruction: An Outline of American Government [Online] at: http://odur.let.rug.nl/~usa/GOV/ch6_p2.htm
The gym staff (orientation guides, trainers, class instructors) treat the employees who use the gym as customers, but since both the gym staff and the employees are ultimately employed by Sony Pictures, the gym users are internal customers.
External customers are the end-users, whose money spent on the company's product or service keeps the company in the black and pays for the employees' salaries. This is the important distinction between the two types of customers. The end-user keeps the company afloat, while the internal customers are a drain on the system. However, both are a necessary element of the corporate machine. Using the Sony Pictures example, there are two levels of external customers. For a theatrical release film that Sony distributes itself to the theaters, the first level of external customers is the theater itself who pays for the right to show the film in its movie theater. The ultimate…
Purpose and Overview
Nurse consultation involves the application of change management principles and visionary leadership to the improvement of healthcare organizations. Guided by evidence-based practice and ethical principles of the healthcare profession, nurse consultation is a process involving multilateral communications, quantitative assessments, goal setting, and strategic change management. Advance practice nurses can collaborate with nurse leaders to identify problems, analyze those problems and their root causes, and identify meaningful and feasible methods of achieving desired changes and measurable outcomes.
The purpose of this consultation is to work with nurse leaders, administrators, and executives to help the local healthcare organization better meet their goals and improve patient satisfaction. Nurse consultation requires the use of multiple, rigorous empirical methods. The data collection processed used in this case include both qualitative methods like interviews and focus groups, as well as quantitative data gathered from HCAHPS scores, patient metrics, and patient surveys. Although the…
.....competitive business environment, benchmarking is an essential step in staying ahead of the competition while also addressing internal weaknesses and threats. Business benchmarking processes were first formalized by the Xerox Corporation in 1979 (Kelessidis, 2000). Formalized benchmarking involves picking specific performance measures or factors, analyzing competitors, comparing one's own performance on those measures with competitors, and making adjustments accordingly. However, informal benchmarking has long been a part of business operations because of the natural need for business owners to take stock of what competitors might be doing better. Some of the key purposes of benchmarking from a business perspective include generating ideas for improving processes, identifying new methods of reducing costs or increasing profits, and techniques for strengthening customer loyalty and satisfaction (Reh, 2017).
Benchmarking can be used by any business in any sector, and on any performance outcome. In a workplace environment or at a university, benchmarking involves first…
Instead of stating four different goals, other economic sources point out a single goal that is to e achieved throughout four actions. As such, the unique goal of enchmarking is to increase the company's performance and it will e done through: "identifying organizations with est practices as partners; measuring and comparing a selected work process against partners; conducting interviews with the enchmark organization and adopting or adapting their est practices."
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Numer 2, Retreived from JSTOR http://www.jstor.org/search/BasicSearch?Query=Benchmarking&si=1&hp=25&Search=Search&wc=on, on Septemer 28, 2007
Benchmarking: Benchmarking Characteristics, Novemer 23, 2006, Business Victoria, http://www.usiness.vic.gov.au/BUSVIC/STANDARD//pc=PC_51135.html#IntNav2,last accessed on Septemer 28, 2007
Ramamurthy Ramaadron, James W. Dean Jr., James R. Evans, 1997, Benchmarking and project management: a review and organizational model, Volume 4, MCB UP Ltd., http://emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&hdAction=lnkhtml&contentId=842937&history=false, last accessed on…
bibliography/benchmarking.html, on September 28, 2007
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Number 2
Benchmarking: Benchmarking Characteristics, November 23, 2006, Business Victoria
W. Erwin Diewert, Alice O. Nakamura, April 1999, Benchmarking and the Measurement of Best Practice Efficiency: An Electricity Generation Application, the Canadian Journal of Economics, Volume 32, Number 2
Ramamurthy Ramabadron, James W. Dean Jr., James R. Evans, 1997, Benchmarking and project management: a review and organizational model, Volume 4, MCB UP Ltd.
The article “Developing financial benchmarks for critical access hospitals” by Pink et al. (2009) established and made use of benchmarks for five indicators distributed to all critical access hospitals. One item of significance that I gained from the article encompasses the challenges experienced in the development of benchmarks. To begin with, benchmarking can be delineated as an incessant methodical practice of examining the products, services and work procedures of organization that are acknowledged as signifying best practices for the main aim of improving the organization. Imperatively, this is deemed to be a fundamental element of several organizational performance systems of measurement. In actual fact, benchmarking is also beneficial in ascertaining best in class performance, which offers an approach for setting aggressive targets for enhancement, and acknowledges prospective tactics on the enhancement of performance (Pink et al., 2006).
From the article, there were two key challenges that were faced in benchmarking.…
Discuss barriers to health and safety benchmarking
Barriers to carrying out a safety health bench marking exercise
"Health and safety benchmarking is a planned process by which an organization compares its health and safety processes and performance with others to learn how to: reduce accidents and ill-health; improve compliance with health and safety law; and/or cut compliance costs" (Health and safety benchmarking: Improving together, 1999, HSE: 1). Just like assessing one's competitors is an important component of improving productivity and quality standards, it is also important that the company gain a sense of 'where it is' in relation to the industry as a whole in terms of safety compliance.
However, there is often organizational resistance to carrying out such exercises. First and foremost, it must be understood that "benchmarking is not just about comparing data or copying your competitors. Benchmarking is more about continuously learning from others, learning…
Health and safety benchmarking: Improving together. (1999). HSE. Retrieved:
Overall, I felt it was a success.
Benson, HR (1994). An Introduction to Benchmarking in Healthcare. Radiol Manage, 16(4), 34-9.
he issue of non-compliance with patients is resulting in alarming re-hospitalization rates as well as poor patient outcomes. In an attempt to reduce the amount of non-compliant patients, a groundbreaking 1976 study attempted to reduce the amount of non-complaint hypertension patients through an improved exam-room decorum. Instead of the doctor simply identifying symptoms and writing a prescription, half the patients had longer visits with doctors where they were educated on their condition and allowed to share their feelings and concerns. In the educated group of this study, 61% of patients took their medication as prescribed. In the control group who experienced a standard physician visit, only 32% followed the doctor's recommendations and took their medication as prescribed.
Researchers on this study followed a Stetler, Iowa, Rosswurm & Larrabee…
This model allowed a direct link to be found between physician communication and patient outcomes. By only changing one factor during the intervention, the problem was isolated and a fix was found. Once patients were probed about the results and the positive outcome confirmed, this practice could then be fully and regularly implemented.
Inui TS, Yourtee EL, Williamson JW (1976). Improved outcomes in hypertension after physician tutorials. A controlled trial. Ann Intern Med. 84(6), 646 -- 651.
Russell, Daly, Hughes, Hoog (2003). Nurses and 'difficult' patients: negotiating non-compliance. Journal of Advanced Nursing. 43(3), 281-287.
This is an innovative system developed by Ford, and with this system, the vehicle operates either on the electric, on the gasoline, or on both engines together. The outcomes of this technology is that it helps emit 81% less smog forming emissions and that it delivers between 400 and 500 miles of travel on a tank of gas. The company has also invested $2 billion in cutting-edge manufacturing and environmental features for its Michigan manufacturing complex.
Another company that U.S. Auto has a lot to learn from is Toyota. Toyota is very much different from Ford and from any other car manufacturer in the world. The company stands out due to certain practices that the company has successfully implemented over the past years. These practices include: kaizen, just in time method, and Toyota Production System. These methods were required for counteracting any aspects that might have negatively affected the company,…
Putting Hybrids on the Road (2007). Ford Motor Company. Retrieved July 3, 2007 at http://www.ford.com/en/innovation/technology/puttingHybridsOnTheRoad.htm.
Toyota Production System (2007). Wikipedia, the free encyclopedia. Retrieved July 3, 2007 at http://en.wikipedia.org/wiki/Toyota_Production_System .
Overview of Toyota's North American Engineering and Manufacturing (2007). Toyota Motor Sales. Retrieved July 3, 2007 at http://www.toyota.com/about/operations/manufacturing/index.html .
Designing and Implementing an Academic Scorecard," Harold F. O'Neil discusses how the University of Southern California School of Education adopted the Kaplan and Norton's balanced scorecard approach to create an "academic scorecard" to measure their school's progress and accountability. O'Neil concludes that this scorecard approach is useful in examining the Rossier School's academic performance as well as in identifying areas that need improvement.
The adaptation of the Kaplan and Norton model is significant, since this model was initially designed for business organizations - an area that universities traditionally eschewed. However, O'Brien and the other educators at the Rossier School have successfully adapted this model for the changing needs of the School of Education. In doing so, they have created a model of accountability measures and benchmarks that could be adopted by other schools and universities.
O'Brien observes that universities have traditionally functioned under a model of "organized anarchy," where the…
A major problem encountered by the company that sent most of its work abroad is that of controlling the operations undergone within foreign countries. "At the Canton headquarters of Reebok, Gregg Nebel tries to keep tabs on the foreign factories that churn out his company's products. Nebel's team is working with officials in Mexico to make sure suppliers there are meeting Reebok's standards for fair wages and worker safety. He says his job gets harder each day, because Reebok and its parent company Adidas rely on foreign manufacturers more than ever" (Nickisch, 2008). A crucial issue in this instance is given by additional expenditure. For example, the company had to settle a lawsuit for the death of a four-year-old with one million dollars, and this raises the question whether the money saved are efficiently spent.
Through a generalization of their operations and practices, it can easily be observed that the…
Nickisch, C., April 18, 2008, the Problem of Outsourcing, WBUR, http://www.wbur.org/news/2008/76668_20080418.asplast accessed on May 26, 2008
Parloff, R., April 26, 2006, Not Exactly Counterfeit, Fortune Magazine
Thompson, a., May 12, 2006, Companies Buck the Outsourcing Trend, MSNBC, http://www.msnbc.msn.com/id/12760698/last accessed on May 26, 2008
Van Dusen, S., 1998, the Manufacturing Practices of the Footwear Industry: Nike vs. The Competition, the University of North Carolina at Chapel Hill, http://www.unc.edu/~andrewsr/ints092/vandu.htmllast accessed on May 26, 2008
Indeed, according to later reports, this is indeed what the company has done. Whether this will have the desired effect or will simply drive Blockbuster further away from their competitive edge, remains to be seen. Indeed, Netflix has the advantage of diversity in terms of its rental titles. The Johnson piece reports that Blockbuster was planning to gain customers by offering better Internet deals than Netflix. In retrospect, the problem is however that the deals are so excellent that they badly affect Blockbuster's revenues (Cruise, 2007). Indeed, the company's current strength - its in-store customers - is being undermined by its efforts to increase its online customers to compete with Netflix.
B) Blockbuster believes that it can gain competitive advantage over Netflix by offering better deals to their in store customers, which could also entice online customers away from Netflix (Cruise, 2007). uch deals include in store coupons and free…
Archer, Brent (2007, Nov. 21). Ford (F) tumbles on economic worries. BloggingStocks. http://f.bloggingstocks.com/
Cruise, Patrick (2007, April 17). Blockbuster's online focus is killing its competitive advantage. Seeking Alpha. http://seekingalpha.com/article/32374-blockbuster-s-online-focus-is-killing-its-competitive-advantage
McIntyre, Douglas (2007, Nov 14). Ford ready to shelve some autos if sales fall further. BloggingStocks.
corporations, Skype is setting benchmarks by embracing the Nadler-Tushman's Congruence Model. Skype is focusing on various variables that may be a source of influence on its success of embracing change. This means that Skype has the capability to understand the challenges experienced by organizations in the process of introducing change. Skype has used the Nadler-Tushman's Congruence Model to develop several strategies that will ensure that the organization will detect any changes in the external environment. The company achieves this through well-organized interactions within its subsystems. Skype has enhanced its payment methods and the capability of its development through embracing a new payment strategy. This payment strategy is much cheap compared to other softwares; it is convenient for Skype a user.
Alternatively, Skype has embraced another convenient strategy of working together with other partners. This helps the company to realize opportunities for revenue as well as improve the experience of customers.…
Cameron, E. (2004). Making sense of change management: a complete guide to the tools, models, and techniques of organizational change. London: Kogan Page.
Nadler, D.A. & Tushman, M.L., (1997). Competing by design: the power of organizational architecture. New York: Oxford University Press.
Balanced Scorecard for a Hospital System by Pink, G. H, McKillip, E.G., Preyra, C., Montgomery, C., and Baker, G.R. This article shows setting targets, benchmarks, and standards is not limited to educational settings, and workers and service providers in all other sectors are subject to their own accountability mechanisms.
Business and industry first introduced the idea of setting targets for accountability purposes in the Total Quality Management (TQM) era twenty-five years ago, and with the rising cost of health care today, they become even more important to viable health care providers and the general public. This article illustrates how to create a balanced scorecard for hospital systems, and discusses why these scorecards are so important to modern health care organizations. One of the most important things to take into account when creating a scorecard for hospitals is to note they are extremely intricate organizations, and so, performance cannot…
Pink, G. H, McKillip, E.G., Preyra, C., Montgomery, C., and Baker, G.R.. "Creating a Balanced Scorecard for a Hospital System." Journal of Health Care Finance. Spring 2001, pp. 1-12.
G1d, and G1g Planned Intervention
Description of Intervention:
Medication adherence is one of the effective interventions for diabetes management. Adherence to medication is the extent patients take medications being prescribed for them by health care providers. In other words, a medication adherence refers to the extent patients have conformed to providers recommendations with regards to dosages, timing as well as frequency of medication taking by patients. aising educational awareness about the importance of adherence to medication is very critical to reduce the rate of readmission. If there is an increase in the level of awareness among patients and educating them about how medications are very important for the management of diabetes, the rate of medication adherence will increase among patients.
The best intervention strategy for the medication adherence is to use SIMPLE model for patients. The SIMPLE model consists of:
S -- Simplify the medication regime
I -- Impart…
CDC (2013). Medication Adherence. Centers of Disease Control and Prevention. USA.
Diabetes Prevention Program (2002). The Diabetes Prevention Program (DPP): Description of lifestyle intervention. Diabetes Care, 25(12), 2165-2171.
Edelen, M. O. Joan, S. T. William, G. S. Et al. (2014). Advancing Behavioral Health Measurement: The PROMIS® Smoking Assessment Toolkit. Santa Monica, CA: RAND Corporation.
Benchmark-esearch Critique and PICOT statement
This article is a research critique on the paper titled 'Home Telehealth for Patients with Chronic Obstructive Pulmonary Disease (COPD): An Evidence-Based Analysis' by J. Franek. The research paper under review was published by the Ontario Health Technology Assessment Series.
Although there isn't a direct statement that refers to Problem statement, there is a title that highlights the "Objective of the Analysis." There is an excerpt of the objectives below. The discussion in the objective statement is only centred on the evaluation steps. There is evidence in the literature that the effects of COPD were openly revealed as being core elements of the problem statement in the first place.
"For patients experiencing multiple comorbidities, it is essential to observe routine self-management support. Such support consists of the necessary education to enlighten parents to pick out the symptoms in good time. They will consequently manage their…
Bernocchi, P., Scalveni, S., Galli, T., Volterani, M., & Vitacca, M. (2016). A multidisciplinary telehealth program in patients with combined chronic obstructive pulmonary disease and chronic heart failure: study protocol for a randomized controlled trial. Trials.
Brown, J. (2014). Improving care for COPD. North East Quality Observatory System.
Irzarry, R., Peng, R., & Leek, J. (2013, August 28). Evidence-based Data Analysis: Treading a New Path for Reproducible Research. Retrieved from Simply Statistics: http://simplystatistics.org/2013/08/28/evidence-based-data-analysis-treading-a-new-path-for-reproducible-research-part-2/
Riva, J., Malik, K., Burnie, S., Endicott, A., & Busse, J. (2012). What is your research question? An introduction to the PICOT format for clinicians. Journal of the Canadian Chiropractic Association, 167-171.
Managing and Improving Quality
Methodology for implementation of performance measurement
Information technology applications of Mayo Clinic
How benchmarks and milestones are involved in quality
Performance and quality measures are aligned to the Mayo Clinic's mission, vision, and strategic plan
Quality assurance and improvement is incorporated through various techniques. The organizations that is willing to invest in their growth and attain a satisfactory level of consumer satisfaction through quality improvement. The quality measures that are incorporated are also investigated and improved through various methodologies in performance measurement. Technology and learning are basic elements required to improve quality and performance measurement. The BSC model for performance measurement and quality improvement, benchmarking, balanced scorecard, and quality mile stones are discussed below. Mayo clinic is one of the progressive organization providing healthcare facilities to patients. The features of information security are identified as a sector for improvement in Mayo clinic.
Mayo clinic is…
Berry, L. & Seltman, K. (2008). Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations. USA: McGraw Hill Professional.
Coers, M., Gardner, C., Raybourn, C., & Higgins, L. (2001). Benchmarking: A Guide for Your Journey to Best Practice Processes. USA: APQC.
Lighter, D.E., & Fair, D.C. (2000). Principles and Methods of Quality Management in Health Care. Maryland: Aspin Publishers Inc.
Olsen, L., Goolsby, W.A., McGinnis, J.M. (2009). Leadership Commitments to Improve Value in Health Care: Finding Common Ground. USA: National Academies Press.
An Internal Analysis of the al-Mart Corporation
The al-Mart Corporation is among the most successful, recognizable and notorious brand names. The chain of retail stores is associated with low prices, convenient one-stop shopping and geographically permeating accessibility. However, the retail chain is also frequently associated with a poor record on labor rights, negative performance in environmental categories, destructive community orientation, abuse of human rights in its developing sphere production operations, distribution of low-grade products and a general strategy of stifling local business enterprises and devastating local economies. The result is a relative mixed outlook for al-Mart, which will certainly continue to enjoy some level of dominance in the U.S. And global retail markets but which must also work to make internal organizational changes that can improve its reputation and its compliance with expectations regarding the environment, human rights, labor and community citizenship. The internal analysis conducted here below…
Banker, S. (2010). The Walmart Sustainability Value Chain. Logistics Viewpoints.
Blanchard, C. (2008). Adding Value to Service Providers: Benchmarking Wal-Mart. Benchmarking: An International Journal, 15(2), 166-177.
Chandran, P.M. (2003). Wal-Mart's Supply Chain Management Practices. ICFAI Center for Management Research.
Gogoi, P. (2008). Wal-Mart Supplier Accused of Sweatshop Conditions. BusinessWeek.
What are important considerations for external and internal organizational consultation?
Primary considerations for both external and internal organizational consultants include needs assessments, analysis of structural and environmental threats and opportunities, and considerations of employee engagement, motivation, education, and training. In fact, internal and external organizational consultants often provide the “same portfolio of services,” and yet each will have different considerations to address in their performance assessments and strategies (Phillips, Trotter & Phillips, 2015, p. 1). The consultant ultimately needs to actively listen to their clients’ (or employers’) concerns, rather than take a one-size-fits-all approach to organizational strategy and development.
Consultants, even when they are internal to the organization, do not necessarily spearhead revolutionary changes as they would in a position of leadership. Instead, the consultant assumes more of a servant leadership perspective in which personal views, needs, and opinions are overshadowed by the organization’s mission and vision. Conflicts could arise…
diversity encompasses a wide range of individual and community characteristics, spanning race, religion, gender, ethnicity, national and regional origin, sexual orientation, disability status, age, personal experiences, language, and even points-of-view. A diverse workplace celebrates these differences rather than regards them as obstacles to be overcome or asks employees to downplay them; it fosters an atmosphere of mutual respect.
Using your own words, what does the U.S. Civil ights Act of 1964 outline?
The Act barred discrimination in public places, schools and employment based upon race, ethnicity, and religion and also barred discrimination in federally-funded programs and in interstate commerce ("Civil rights," 2015).
Q3. Identify and define each letter of an "S.W.O.T." analysis, then explain the reasoning and meaning of conducting such an analysis.
Strengths: Assets of the organization from an internal perspective
Weaknesses: Deficits of the organization from an internal perspective
Opportunities: Potential avenues to explore in the external environment…
Civil rights. (2015). LII. Cornell University. Retrieved from:
Evans, J. (2013). The future of work. Tech Crunch. Retrieved from:
In order to incorporate the electronic education business into Med Ed, Learner is going to need to set out some performance benchmarks for the unit that reflect the bricks-and-mortar Med Ed educational leadership. There are a few different issues, therefore, that need to be covered. The first is the setting of performance benchmarks, which should reflect both the competencies of Cyber Health and the mission of Med Ed. The second issue that needs to be addressed is how these different performance benchmarks contribute to the organization's overall objectives.
eb Site Design
There are several different benchmarks for web site design. Kim, Shaw and Schneider (2003) have proposed six categories of benchmarks for e-commerce: business function, corporation credibility, contents reliability, website attractiveness, systematic structure and navigation. These cover most of the critical areas, but because with electronic education the students actively interface with the school over the web, there will…
Kim, J., Suh, E. & Hwang, H. (2003). A model for evaluating the effectiveness of CRM using the balanced scorecard. Journal of Interactive Marketing. Vol. 17 (2) 5-19.
Kim, S., Shaw, T. & Schneider, H. (2003). Web site design benchmarking within industry groups. Internet Research. Vol. 13 (1) 17-26.
Therefore, benchmarking is a critical step for firms wanting to compete globally. Because each marketplace environment differs, companies need to research competitor firms in their industry that are already firmly entrenched in the desired environment. Benchmarking is never done once and then cast aside; benchmarking becomes an ongoing process that enables organizations to gauge their progress and tweak procedures that may improve their performance. Benchmarking usually compares firms to industry leaders, too, because those leaders are the standard by which competing firms hope to achieve or usurp.
3. What problems might arise from empowering employees? What are some of the hurdles that managers must overcome in empowering employees? What can organizations do to address these issues?
Empowering employees helps workers become involved and connected with their work. When individuals feel empowered, their sense of personal responsibility and accountability rises and can lead to increased morale and productivity. However, empowering employees…
Week 1 Discussion
Decision making in large organizations can be difficult to properly grasp because its characterized by numerous issues that emerge within the organization. Quantitative and qualitative decision making processes in public finance are similar in the sense that they are utilized to analyze data relating to budget management and other relevant issues. These processes in turn help in effective decision-making with respect to the desired objectives. However, quantitative decision-making process is based solely on empirical data while qualitative decision-making is based on a more holistic perspective. An example of qualitative observation is police testing of new, less lethal gun technology through consideration of the cost benefit analysis (CBS, 2015). On the contrary, an example of quantitative observation is the big budget cuts by state leaders through consideration of empirical data (News9.com, 2010).
Quantitative decision-making seemingly takes precedence in budgeting and issues affecting criminal justice agencies. Quantitative decision-making provides…
Figure 1. Pre-Test eading Scores
A second independent samples t-test was run to determine whether there were significant differences between the two groups on the post-test FCAT 2.0 reading scores. The results indicate that there was a significant difference between the two groups, such that the students in the intervention group had higher post-test scores than the students in the control group (t58 = -4.677, p < .001.). The group difference in post-test scores is shown in Figure 2.
Figure 2. Post-Test eading Scores
Two paired t-test analyses were also run. The first paired t-test analysis examined individual improvement between pre and post-tests for the entire sample. The results showed a significant increase in test scores, with a mean increase of 13 points and a standard deviation of 6.2, t59 = -16.14, p < .001.
A second paired t-test analysis, with the data split by group, indicated that both groups…
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Herman, J.L. And Golan, S. (1993). The Effects of Standardized Testing on Teaching and Schools. Educational Measurement: Issues and Practice, 12: 20 -- 25.
change management, more than 60% of the efforts for organizational change fail. Organizational changes usually fail because they do not approach it in a holistic manner needed to come up with and achieve change. esearch methods for engaging employees in the process of change and for benchmarking the progress of change initiatives include:
Establishing a Vision
Establishing a mode of making people appreciate the purpose of the change is beneficial in the entire change process. When people are aware and informed of the goals and objectives together with the changes that they need to effect, they usually seem to make more sense in their work, reducing resistance. The moment a coalition is established and trained to implement the change, experience of experimental learning and participation at times usually equips others with the full with the knowledge of the required changes that need to take place and how to witness its…
Schlachter, T., & Hildebrant, T. (2012). Leading business change for dummies. Hoboken: John Wiley & Sons.
Patton, Q. (2011). Developmental evaluation: Applying complexity concepts to enhance innovation and use. New York: Guilford Press.
Baker, T. (2009). The eight values of highly productive companies: Creating wealth from a new employment relationship. Bowen Hills, Qld: Australian Academic Press.
Slatter, S.S.P., & Lovett, D. (2009). Corporate recovery: Managing companies in distress. Washington, D.C: Beard Books.
Total Management Quality
Question 1 Company Mission Statements
According to these organization's website's the mission statement of the Marriott-Ritz Carlton Corporation is simply that the consumer or the investor "Look no further," for quality. McDonald's website, although it provides an additional page detailing the wealth of values upheld by the corporation ultimately simply proclaims, "I'm Loving it" as its mission statement. GE, in contrast, has a far more extensive mission statement, proclaiming that: "From jet engines to power generation, financial services to plastics, and medical imaging to news and information, GE people worldwide are dedicated to turning imaginative ideas into leading products and services that help solve some of the world's toughest problems." The UPS website provides even more detail, noting little-known facts how the company was "founded in 1907 as a messenger company in the United States, UPS has grown into a $30 billion corporation by clearly focusing…
American Productivity Porthole -- APQC. "Benchmarking and Outsourcing Report." Retrieved on June 17, 2004 http://www.apqc.org/portal/apqc/site?path=root
American Productivity Porthole -- APQC. Official Website. Retrieved on June 17, 2004 at http://www.apqc.org/portal/apqc/site/generic2;jsessionid=2LWFIOH0L33RRQFIAJICFEQ?path=/site/products_services/research_reports/cs_prop_offshoring.jhtml
GE. (2004) Official Company Website. Retrieved on June 17, 2004 http://www.ge.com/en/company/index.htm
GE -- Six Sigma. (2004) "Six Sigma Principles." Retrieved on June 17, 2004.
76). As automation increasingly assumes the more mundane and routine aspects of work of all types, Drucker was visionary in his assessment of how decisions would be made in the years to come. "In the future," said Drucker, "it was possible that all employment would be managerial in nature, and we would then have progressed from a society of labor to a society of management" (Witzel, p. 76). The first tasks of the manager, then, are to coordinate an organization's resources and provide a viable framework in which they can be used to produce goods and services effectively and efficiently. The second set of tasks concern guidance and control. In Drucker's view, this role is almost entirely proactive: "Economic forces set limits to what a manager can do. They create opportunities for management's action. But they do not by themselves dictate what a business is or what it does" (Drucker,…
Hence, these are "invisible" to the end user, but no less vital to the success of the company for it. Components of this type of competition include production lead time, development speed in research and development, production quality, and the capacity of group companies and parts suppliers (The Manufacturer, 2010). Production quality is one of Toyota's great success benchmarks, as the company's inherent philosophy is that quality is a built-in component of all its products.
A further benchmark is the Toyota Global Vision 2010. Created in 2002, the Vision identified four areas of innovations. The first of these is the drive towards greener practices, known as "true to the earth" (The Manufacturer, 2010). The drive is to develop the most advanced environmental technologies, as seen above. The second component is "Comfort of life." This means that Toyota would create products that provide ease, safety and comfort for users. "Excitement for…
Lean Directions (2001). Toyota Site Visits Reveal Best Practices. Retrieved from: http://www.sme.org/cgi-bin/get-newsletter.pl-LEAN&20010209&5&
The Manufacturer. (2010). The Toyota Vision. Retrieved from: http://www.themanufacturer.com/us/detail.html?contents_id=4010
One World Trust. (2006). Toyota Motor Corporation. Retrieved from: http://oneworldtrust.org/publications/doc_view/101-2006-gar-accountability-profile-toyota?tmpl=component&format=raw
Spear, S.J. (2002, Sep. 5). Just-in-Time in practice at Toyota: Rules in Use for building self-diagnostic, adaptive work-systems. Retrieved from: www.hbs.edu/research/facpubs/workingpapers/papers2/0102/02-043.doc
Narrow focus performance improvement area. This area focus chosen organization develop a QI plan. esearch methodologies integrating QI strategies performance measurements. esearch information technology applications components QI management.
Organizational QI plan
The Scottsdale Memorial Hospital seeks to reduce the waste of food within its operations and also to increase the health and satisfaction of its patients through the provision of more nutritional and tastier foods. In this effort, they have devised four specific goals, namely the completion of an internal study to assess current consumption and waste, the creation of a new menu (with the aid of a specialist chef), the delivery of the new menus to the patients and the completion of a new study for the new menu and the adjacent waste. The expectation is for the waste of food to be decreased after the implementation of the second menu.
The data necessary to complete this effort would…
Hughes, R.G. (2008). Tools and strategies for quality improvement and patient safety. NCBI. http://www.ncbi.nlm.nih.gov/books/NBK2682 / accessed on December 17, 2012
Kumar, S. (2004). Web-based tools aid quality improvement projects. PSQH. http://www.psqh.com/julsep04/kumar.html accessed on December 17, 2012
Ortiz, E., Clancy, C.M. (2003). Use of information technology to improve the quality of health care in the United States. Health Serv Res. http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1360897 / accessed on December 17, 2012
(2010). Advantages and disadvantages of Six Sigma. Six Sigma. http://www.sixsigma.in/advantages-and-disadvantages-of-six-sigma.html accessed on December 17, 2012
CEFC and the Future of Environmental Finance
The Clean Energy Finance Corporation (CEFC) represents the most aggressive environmental finance initiative sponsored by the Australian Government to date. The CEFC is an independent entity established as part of the Clean Energy Future Policy by the Australian government. As of March 2012, funding for the program totaled AUS $10 billion in government backed investments for the commercialization and deployment of clean energy technologies. This research will explore the CEFC and its role in the development and deployment of environmentally friendly energy sources and alternatives.
Governments around the world recognize the need for developing clean and renewable energy sources that reduce their environmental impact. The topic of global warning and climate change has increased the need for the development of less energy intensive and environmentally damaging energy sources. Although the role of human beings in these changes is a topic of debate, it…
Business Innovation & Skills. 2011. The economics of the Green Investment Bank: Costs and Benefits, rationale and value for money. [online] Available at: http://www.bis.gov.uk/assets/biscore/business-sectors/docs/e/12-554-economics-of-the-green-investment-bank.pdf [Accessed 10 June 2012].
Clean Energy Council. March 2012. Design Features of the Clean Energy Finance Corporation.Deloitte. [online] Available at: http://www.cleanenergycouncil.org.au/...CEFC.../ ... [Accessed 10 June 2012].
Commonwealth of Australia. 2011. Clean Energy Finance Corporation, Expert Review. [online] Available at: http://www.cefcexpertreview.gov.au/content/Content.aspx?doc=report/default.htm [Accessed 10 June 2012].
Department for Business Innovation and Skills. 2012. UK Green Investment Bank. [online] Available at: http://www.bis.gov.uk/greeninvestmentbank [Accessed 10 June 2012].
risk and return for an investment portfolio that includes five asset categories: stocks, bonds, mutual funds, options, and precious metals. The purpose of diversified portfolio investment is to maximize portfolio expected return for a given level of risk, or to minimize risk for a specific level of expected return. This paper reviews mathematical formulae for modeling risk and return which provide a rationale for investment strategies and portfolio management. The paper also discusses risk and return objectives and expectations, along with investment risk profiles.
Risk vs. Return Measurement
In an ideal world, the typical investor would select investments whose attributes include high returns coupled with low risk. In reality, there are few of these kinds of investments available, consequently financial managers have gone to great lengths to develop methods and strategies that allow them to come as close as possible to selecting the ideal investment. One such financial theory for…
Piazza, J. (n.d.). Objectives and risk. Sensible Investment strategies Web site. Retrieved May 26, 2011 from http://www.seninvest.com/objectives.htm
Risk Measures. (2011). Investopedia Web site. Retrieved May 26, 2011 from http://www.investopedia.com/terms/r/riskmeasures.asp
Wan, S.P. (n.d.). Modern portfolio theory. Investment Funds Advisors Web site. Retrieved May 26, 2011 from http://www.ifa.com/media/images/pdf%20files/mpttextbook.pdf
Additionally, talented staff members bring with them expertise on how to improve the quality of the items manufactured.
(b) Customer satisfaction -- talented employees lead to improvements in product quality, which subsequently materialize in improvements in customer satisfaction. Additionally, talented employees interact with the customers in a more favorable manner which also increases customer satisfaction.
(c) Finally, talented employees save the company money. Talented employees are easier to retain than average individuals as they invest in their professional formational, are more mature from a professional standpoint and more dedicated. Additionally, with their expertise, these staff members can help create solutions which lead to cost efficiencies.
4. Objective measurement
In order to ensure that the pre-established goals are attained, it would be necessary for Porter Novelli to measure the degree to which the goals have been attained. This measurement could be achieved through the following:
(a) Comparison between the levels of…
2008, Talent management impact on employee engagement, Head Light Communications, http://www.head-light.co.uk/Articles/EngagementAndTalentManagement.pdf last accessed on July 23, 2010
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After the economic Collapse, precious metals like Gold and Silver have become the safe heaven investment for the investors. Investors know that they will get a high return by investing in these precious metals. The performance of the Gold can be judged from the below mentioned Gold graph.
The red line indicated that the Gold has completed almost a 100% ride in just 3 years because of the intentions of the people to get out their money from other investment option and park in the precious metals. There are risk provisions attached with the investment in these precious metals. Actually the price of the precious metals has been overbought now after the factor of safe heaven investment associated with it. Cautious must be taken by the investors while taking a buying position in the precious metal's investment. Tool like performance indicator of the precious metal will be used by the…
Chance, D & Brooks, R (2009), Introduction to Financial Institutions, Prentice Hall Publications
Chisholm, A, (2010), Introduction to Financial Instrument, Pearson Group Publications
Donald, J, (2004), Commodity Prices and Precious Metals Analysis, Oxford University Publications
disparities that can arise when a business is budgeting for its projects. It will look at how the expected results can vary to the actual outcomes at the end of the project or product due to various arising factors during the production. In this case our main focus will mainly focus on the cost variance, the various variances resulting from cost variances, the standards or benchmarks of these variance as well as future forecasts that can help eliminate budget inaccuracy. Variances can be computed for both costs and revenue. Variances can be divided according to their effect or nature of the underlying amounts.
Cost variance (CV) refers to the amount of money that has been spent on a project in comparison to the amount of money spent on the work accomplished. In other words in cost variance, the concern is; has the work been successfully completed in respect to the…
Barrons, (2000) Accounting Handbook: New York: Barron's Education Series.
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financial analysis we need to consider. First of all, an overview of the main financial ratio, with their meaning and a keen evaluation of their score. Second of all, a progressive analysis, which would refer to the way these financial ratios have evolved in the four-year period we are looking at. The latter will allows us to draw relevant conclusions as to the performance of the management team.
The profitability ratios are best to show how well the company is actually performing. If we look at St. Mary's profitability indicators, all three of them have shown remarkable progress in the last four years and all of them have positive figures in the present. The return on equity indicator, for example, estimates the return rate for the stockholders. While ROE was - 69.92% in 1990, which meant that the stockholders were retrieving much less than they had invested, in 1993, ROE…
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"They [standards] can be inflexible and force producers to make products a certain way when other options are just as good, sometimes better, than what a standard dictates." (Pros and cons of standards, 1999) Organizational success may also be measured against company's business plan. Business plan is a blueprint of business's potential future and success. If it has not been met or if the reality is not as good as the plan had originally envisioned, there may actually be a problem with organization's performance. But business plan is the least realistic or reliable method of measuring success because when a firm steps in the market and actually starts performing, it's a whole different ballgame. A firm can also measure success by checking its targets and goals. If all objectives were met and all goals achieved, the firm can consider itself a success and has reasons to be satisfied with its…
Stephanie Carlin, Standardizing Benchmarking to Achieve, Results
http://www.sdcexec.com/article_arch.asp?article_id=7350 [Accessed 22nd September 2005]
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Moreover, "learning takes place within and is influenced by the cultural context of the learner." Although Pallapu does not address culture in the research, learning styles may be a reflection of cultural background.
he Pallapu research is limited. he research sample size is small and not diverse enough, as 21 of the 22 participants were female and all were Caucasian. However, the results suggest that learning styles vary even within an otherwise or seemingly homogenous population. he Pallapu research is important because it shows that gender and ethnicity are not necessarily the most important factors in learning. Although gender and ethnicity are important and may in some ways be correlated with learning styles, Pallapu shows that learning styles are independent of cultural background and gender. Educators who assume that gender and ethnicity necessarily influence learning styles may be incorrect.
In a homogenous classroom, teachers may be tempted to teach…
The Pallapu research also suggests that students should become more aware of their own learning styles. I would like to assess my students' learning styles before creating class materials. After doing so, I can let my students know what their learning styles are. This will help them not just in my classroom but in all their classes. For example, students who are aware that they are verbal learners will be encouraged to join study groups and write about what they learn in school. Students who are aware they are visual learners will be encouraged to incorporate materials that include visual elements like graphs.
According to Pallapu, visual learners perform better and earn better grades than verbal learners. This suggests that educators are not paying enough attention to what verbal learners need. Other learning styles may also need to be taken into account to create a more truly diverse classroom that helps all students achieve their highest potential.
Pallapu, Prasanthi. "Effects of Visual and Verbal Learning Styles on Learning." Institute for Learning Styles Journal 1. Fall 2007.
Part 3: On the Subway.com website, Subway highlights some of its sustainability initiatives. The company works with Energy Star to reduce the energy usage of its stores by using more efficient light bulbs. The company does this in partnership with Philips, the manufacturer of the light bulbs.
Subway has a new store concept known as the eco-store. The first Subway eco-store opened in Kissimmee, Florida in 2007 and two more are open in Oregon. The eco-store is built according to standards set by the U.S. Green Building Council, including Leadership in Energy and Environmental Design (LEED) certification. Such features of these stores include high efficiency HVAC systems, remote condensing units for refrigeration and ice-making, high efficiency lighting, low flow water fixtures and decor made from sustainable resources, including recycled materials. hile there are only three eco-stores in existence, the company is developing more. At some point, Subway could take the…
Fields, K. (2009). A new order. Eco-Structure. Retrieved May 3, 2011 from http://www.eco-structure.com/retail-projects/a-new-order.aspx
Friedman, M. (1970). The social responsibility of business is to increase profits. New York Times Magazine. Retrieved May3, 2011 from http://www.colorado.edu/studentgroups/libertarians/issues/friedman-soc-resp-business.html
Greenopia. (2010). Fast food. Greenopia. Retrieved May 3, 2011 from http://www.greenopia.com/usa/fastfood_search.aspx?category=Fastfood&Listpage=0&input=Name%25or%25product&subcategory=None&sort=ratingdesc
Kamp, J. (2008). Can fast food be sustainable? Ode Magazine. Retrieved May 3, 2011 from http://www.odemagazine.com/doc/52/can-fast-food-be-sustainable/
This can come in a number of forms, including rules, "best practices" and job descriptions. Output controls place the focus squarely on the output, with significantly less attention on the behaviors that lead to the output. For example, when a sales person has a quota, that is an output control because the behavior is driven entirely by the end result. Input controls works by placing constraints on process inputs as a means of exerting control. An example might be setting a strict budget for a project. This focuses the manager on sticking to that budget, a process that the organization feels will result in the goals being achieved.
Benchmarking is useful for most firms. The exception would be firms that for one reason or another are not in a competitive environment. For those firms that are in a competitive environment, they can benefit from benchmarking because the benchmark sets the…
McNamara, Carter. (2008). Basics of Action Planning. Free Management Library. Retrieved May 9, 2009 from http://managementhelp.org/plan_dec/str_plan/actions.htm
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Wheelen, T.L., and Hunger D.J.,(2008). Strategic Management and Business
Policy, (11th ed) Saddle River, N.J.: Pearson Prentice Hall
As the company grew, she hired managers and put them in positions to handle operations, accounting and sales. Although these managers had those titles, it looked to me like they had little communication from the top.
When I joined, the company was having problems fulfilling orders. The purchasing people worked primarily with East Asian suppliers with a long supply chain. They had a lot of problems lining up shipments and getting our retailers what they needed. They seemed to get little help from the top.
Our warehouse was also a mess. We had three different kinds of software, and our Warehouse Manager seemed unable or unwilling to make them talk to one another. When I worked in the warehouse, no one gave me any training: I was hired in the afternoon, and started the next morning. The supervisor asked me to tag along with another employee, who took me to…
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Human esources Management in Hotel Hospitality
Hotel Industry Human esources Management
Human esource Management in the Hotel Hospitality Industry
Authors Frank Go and Mary Monachello (1996) note, "effective management of human resources is required in all functions of hospitality in order to cultivate teamwork and sustain a competitive edge" (Go and Monachello, 1996, p.8). Because good management rests on both knowledge of human resource management and skill to implement effective human resource strategies, it is essential that those in the hotel hospitality industry fully understand and implement strategies for good management in order for their hotel to succeed to its highest capability. The purpose of such management is based on the need for high performance level and dedication of hotel employees. Despite the various resources and supplies that a company may require, human resources is actually the most important resource because without a labor force, no business can be done…
Addicott, R., McGivern, G. And Ferlie, E. (2006). Networks, organizational learning and knowledge management. Public Money and Management. 26(2), pp. 87-94. Retrieved from: LexisNexis Database.
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The exponential growth of the Internet has also served as the catalyst for the growth of highly collaborative, interactive forums and platforms on which Delphi-like brainstorming can be accomplished (Decker, Wagner, Scholz, 2005). Conversely many of the external relationships companies have and that are essential to understanding how the strategic planning process will impact an organization lend themselves to quantification. An example of this level of quantification of external factors is the use of frameworks for evaluating the performance of supply chains over time, a process area that can be highly quantified through the use of maturity models and measurements of performance over time (Gilmour, 1999). Both of these extremes, qualitative data analysis through the use of techniques including writing of scenarios, brainstorming and the Delphi technique to the extremely quantitative, both require organizations to have a fairly high level of interprocess maturity and development to be able to manage…
Josh Bernoff, Charlene Li. (2008). Harnessing the Power of the Oh-So-Social Web. MIT Sloan Management Review, 49(3), 36-42.
Reinhold Decker, Ralf Wagner, Soren W. Scholz. (2005). An internet-based approach to environmental scanning in marketing planning. Marketing Intelligence & Planning, 23(2/3), 189-199.
Qi Fei, David L. Olson. (2007). Web services composition strategy in enterprise systems. Human Systems Management, 26(1), 53.
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liquidity, we will be using the current ratio and the quick ratio in order to evaluate the company's short-term solvability. The current ratio has gradually increased in the last years from 1.31 in 1990 to 1.68 in 1993. This comes to show that the community hospital has steadily improved its short-term solvability and that it is currently in no danger of not being able to cover its expenses. In general, the current ratio needs to be higher than 1 and, as we can see from the current ratio values in 1990 to 1993, it has been constantly so, with a tendency for improvement.
The quick ratio, another benchmark for liquidity, is more or less on the same parameters, increasing from 1.01 in 1990 to 1.56 in 1993. Obtained by dividing the total current assets value minus the inventory to the overall current liabilities value, the quick ratio gives us further…
Finally, the capital structure financial indicators are meant to give an idea about the company's long-term solvability, in terms of long-term debt. Two of these ratios, the long-term debt to equity and the long-term debt to capital asset ratios are much smaller than the benchmark average. This may show that the hospital prefers to use other forms of financing rather than debt.
Overall, the hospital has shown stable and solid financial indicators for the period 1990-1993. Except for the average collection period, significantly lower than the benchmark average, all the other indicators are equal or higher, which comes to show that the hospital is performing well.
Budget Management Analysis
So much connected to the process of budgeting is difficult. It can be difficult to draft a budget which is accurate and which connects to all project needs. Moreover, it can be quite challenging to stay within the guidelines of a budget. However, organizations and projects must be held to that regardless for their present and future success, not to mention their own level of sustainability.
Thus, whenever finance teams draft budgets, there still need to be people on the accounting team who are specifically there just to enforce the budget and to ensure that all members of the team are able to follow the guidelines set forth. Even with these specific professionals involved with the project, there is still a need to engage in concerted steps to ensure that the project remains on budget. Specific measures need to be taken by the accounting and finance team…
Azevedo, J., Newman, J., & Pungiluppi, J. (2010, March). Benchmarking: A tool to improve the effectiveness . Retrieved from worldbank.org: http://siteresources.worldbank.org/INTLAC/Resources/257803-1269390034020/EnBreve_154_Web_Final2.pdf
Hunt, S. (2013). Budgeting and Forecasting. Retrieved from accenture.com: http://www.accenture.com/SiteCollectionDocuments/PDF/112192TacticalV7.pdf
Westland, J. (2011, June 23). Project Management: 4 Ways to Manage Your Budget. Retrieved from cio.com: http://www.cio.com/article/2406862/project-management/project-management -- 4-ways-to-manage-your-budget.html
Company Is One That Is:
Achieving its stated financial and strategic objectives is an above-average industry performer is evidencing growth in firm's sales and market share is Positively viewed by shareholders and customers
hows Continuing improvement in operating performance (Thompson et al., 2006)
The problem is that immersed in the hurly-burly of routine existence, a company may be unaware of its objective performance; it may under -- or -- over-estimate its results and character of operations. This is where a WOT analysis comes into play.
The WOT strategy helps us analyze factors for improvement within the company. WOT is an acronym for trengths, Weaknesses, Opportunities, and Threats. Filling in these categories requires research into the company in question, but the more intensive and comprehensive this research, the better we can answer the question and work towards designing a prospectus for improvement.
The WOT also tells us how well the company's…
CNN. January 21, 2010. Smithfield Foods Settles Charges Of Pre-Merger Coordination." http://money.cnn.com/news/newsfeeds/articles/djf500/201001211724DOWJONESDJONLINE000718_FORTUNE5.htm .
LaRue T. Hosmer. Smithfield Foods When Growing the Business Damages the Environment
Smithfield. Our Commitments
Thompson, Jr., A.A., Strickland III, A.J. & Gamble, J.E. Crafting & Executing Strategy (17th Ed. & 18th ) New York: McGraw Hill/Irwin.
General Electric Staffing Initiatives
DESCIPTION OF THE COMPANY
General Electric is one of the leading producers and manufacturers of energy-related products worldwide. The company operates as conglomerate offering technology, media and financial services and is leading name in the business of energy production manufacturing such things as "gas, steam, and aero derivative turbines; generators; combined cycle systems; and renewable energy solutions, as well as provides water treatment services and equipment." (Yahoo Finance)
ECUITMENT AND SELECTION POCESS
The company operates around the world employing more than 300,000 employees. And hence staffing and recruitment more major concerns at GE as it looks around for the most talented people with strong work ethic and a serious desire to perform well in a rapidly changing environment. For this reason, staffing is carefully planned and GE takes advantage of the changing trends to hire the very best.
Kim Warne is the manager of the GE…
GE official website. Accessed online 17th Feb 2011 from www.ge.com
Bob Williams, Managing Editor. GE: Clean energy concerns help drive staffing initiatives
"GE PROFILE" Yahoo finance. http://finance.yahoo.com/q/pr?s=GE+Profile
The global economy overall is mending from the 2008 crisis. Many key metrics over the past 5 years have improved materially relative to the crisis years. The S&P 500, for instance, after reaching its low in 2009 has recovered more than 150%. The financial markets are now more stable through the enactment of various legislation including Dodd-Frank and Basel III. Even unemployment has rebounded steadily as consumers are more confident of their future prospects. These trends bode very well for the furniture retailing industry which was devastated by the financial crisis. As such, I believe many companies within this sector are poised for a strong and sustained recovery. Of the many companies and competitors within the sector, Ethan Allen Interiors, Inc. is best positioned for sustainable long-term growth (Gray, 1977).
To begin, the company is fortunate enough to have a strong economic tailwind behind it. The housing sector, which…
1) Gray, Channing. "Haute and cool: Fine Furnishings show branches out in 10th year with a bigger spread of classic and cutting-edge pieces." The Providence Journal (1977)
2) Evens, P. And Wurster, T. "Strategy and the New Economics of Information," Harvard Business Review, Sept/Oct 1997.
3) Robert J. Gordon (1988), Macroeconomics: Theory and Policy, 2nd ed., Chapter 22.4, 'Modern theories of inflation'. McGraw-Hill.
Planning and Control
Formulating Plans and Strategies
Bunge is a renowned organization that deals in agribusiness in as many as 40 countries offering the processing service of the products and produces from the farms as well as transport hence acting as the link between the production a t the farms and the final consumer. Bunge also deals in the production of renewable fuels, animal feeds, sugar, flour, fertilizers and oil among other products (Bunge Limited, 2011).
Bunge SWOT analysis
The company has several strengths one of them being the fact that they are involved in diverse agribusiness ventures. As noted above, they deal in a range of farm produce and products processing as well as transportation of the goods form the farm to the clients hence enjoying the advantages of economics of scale and hence being able to offer their clients a variety of products in a…
Bunge, (2006). How the Brazilian real Affects Bunge. Retrieved September 13, 2014 from http://phx.corporate-ir.net/External.File?item=UGFyZW50SUQ9NDI5NzM5fENoaWxkSUQ9NDQ3MTIzfFR5cGU9MQ==&t=1
Bunge Limited, (2011). Company: About Bunge. Retrieved September 13, 2014 from http://www.bunge.com/About-Bunge
Market Publishers, (2010). Bunge Limited (BG) - Financial and Strategic SWOT Analysis
Review. Retrieved September 1, 2014 from http://pdf.marketpublishers.com/global_data/bunge_limited_bg_financial_n_strategic_swot_analysis_review.pdf
Organizational change takes place when an organization makes a transition into its wanted future state from the current state. Organizational change is managed through planning and execution of that transition, while aiming at minimum expense and minimum staff resistance, and at the same time achieving maximum success of the transition process (Anderson and King, 2002).
The modern-day organizational environment needs organizations to go through nearly constant transitions for them to maintain competitiveness. Such aspects as rapid technological evolution and market globalization make it difficult for companies to survive without being responsive. These kinds of transition are probably minor, such as installation of new software or major, such as coming up with new strategies for marketing, disputing hostile takeovers or changing the organization due to stubborn foreign competition (Anderson and King, 2002).
A critique of several tactics that can be used to engage employees in the change process.
You should consider…