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What is Business?

Whether you are a business major or seeking your MBA, earning a business degree actually involves learning a wide variety of theories, skills, and approaches and then being able to apply them to different scenarios. In fact, the case study is a powerful tool in business education, with students first studying real-life cases to see how business leaders reacted to situations and then with students analyzing how they would react in the same scenario. In fact, some of these case studies have become integral to studying business, so that the top schools for business publish and sell their own case studies.

The study of business usually begins with an examination of the structure of the business environment. This involves an examination of the various types of business structures: sole proprietorships, corporations, limited liability companies, partnerships, cooperatives, and S corporations. It also discusses the various stakeholders in a business and how their interests impact business goals and ways of doing business. The study of business also examines how the external environment impacts an organization’s growth, including factors like the globalization of business.

Another critical area of study for is human resources. While the study of human resources touches on some of the laws that govern employers and employees, it also goes beyond the law. Human resources also focuses on business communication and ensuring that employees and managers are properly trained to communicate effectively. Human resources generally oversees organizational training, therefore motivation, leadership, management, corporate culture, and crises management all fall under the human resources’ umbrella.

Of course, no study of business is complete without an understanding of accounting and finance. Understanding money helps a business major understand how to get funding for a venture, how to approach working capital, how to develop a budget, and how to handle incoming and outgoing accounts. The study of finance may also touch on more complicated concepts such as ratio analysis and even delve into assessment of the stock market. However, a more in-depth study of finance and accounting is usually done in tailored accounting or finance courses.

Marketing is also an important topic in business. Outside of the business realm, marketing is often confused with advertising. However, marketing involves much more than advertising a product. Marketing is concerned with the 4Ps: selecting a Product; determining the Price; selecting a distribution channel or Place; and developing a Promotion strategy. One element of marketing is understanding supply and demand, which is often taught to students through the use of Forio’s Root Beer Game. Furthermore, with globalization, global marketing strategies and the use of e-commerce have become critical elements in marketing.

Finally, the study of business looks at operations management. While operations management may seem like a catch-all phrase, its overarching goal is to ensure streamlined business processes that optimize efficiency. Operations management examines: costs and revenues; profits; break even analysis; production planning; distribution channels; project management; and quality assurance. In fact, much of the continuing education and training that business people receive is focused on operations management; a Six Sigma black belt can be described as an expert in operations management.  [ Show Less ]

 

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Harvard business case analysis methods and applications
Appex Corporation has experienced hyper growth as a result of favorable market dynamics in the management information systems and intercarrier network services industry for cellular telephone companies. The company founder and CEO, Brain Boyle, who was primarily a technologist, was not prepared or trained for the many leadership and organizational challenges the company's explosive growth would present. As company culture will often reflect structure over time, the continual lack of focus on these factors can eventually lead to a chaotic condition within many businesses (Morgan, et.al.). The lack of structure was also leading to critically important business processes also breaking down and not working correctly. As the case's short vignettes illustrate, customer service workers would start the day with a vigorous game of basketball for two hours then come to work at 10am. Only after the CFO of a leading customer came in at 8am to meet with service did this situation get resolved. This story shows that there is a lack of purpose in the roles of service at the time. Lack of leadership and the ability to infuse work with meaning leads to lost productivity and lack of focus as well (Wheatley, 122 - 123). The continued lack of focus on roles and responsibilities due to the non-existent structure began to manifest itself in many other areas of the business as well. These are all symptoms of systemic structural problems in the core operations of the business. Lack of follow-through with customers, missed delivery times and installation dates, and a complete lack of financial planning all signal a structural breakdown in the business. While competitors in this industry worried about having an agile and flexible enough organizational structure to stay in step with rapidly changing market conditions and customer demand, Appex was just trying to get the basics of being a business completed. The experimentations by Shikhar Ghosh did little to solve the problems, with the circular structure initially implemented doing little to solve the complex structural and performance problems of the company. The circular model, ironically meant to create egalitarianism, only created division and discord. The hierarchical functional structure created silos that often did not speak with each other, eventually leading to a reduction in innovation and cross-pollination of ideas. Enterprises that have a very high level of innovative thought and action typically are very well attuned to each department's information needs, wants, preferences and most importantly, strengths (Morgan, 235). This had also broken down in Appex, further multiplying the many coordination, communication, collaboration and leadership challenges throughout the company. Ironically only after Appex adopts a divisional structure does it return to a level of performance that can sustain its existence as a business.