Business trends in outsourcing
Of the many trends in outsourcing, the most dominant are those that are directly aligned to the strengthening and streamlining organizations' supply chains, pace and depth of innovation, and adding greater agility to their value chains. Inherent in the trends most impacting organizations are a myriad of career opportunities and potential for personal development. The intent of this analysis is to define those most dominant trends affecting outsourcing today and provide insights into three strategies for each trend which will allow students to fully capitalize on outsourcing in their careers.
The pace and depth of innovation is quickening, and for many organizations their ability to sustain this level of activity and development is being challenged by the many distractions of running their less profitable operations. At the center of this challenge is the need to offload the least-valuable administrative work and activity so the most valuable strategies and tactics contributing to innovation and new product development can be undertaken (McIvor, et. al.). Outsourcing the most mundane, easily transferred activities including record keeping, accounting and payroll can lead to higher levels of profitability and long-term performance as products are developed more efficiently and completely (Jiang, Frazier, Prater, pp. 1281, 1282). This offloading of the more mundane and easily-taught tasks can free up both dollars and time to pursue the next major distribution for any company. Of all nations participating in outsourcing today, Indian outsourcers have a commanding lead in this area (Hansen, pp. 210 – 29). Their leadership in this area is attributable to the gains their leading outsourcing providers including HCL, Infosys, Tata and others have made in streamlining these operations of many of the world's largest and leading corporations. Their legacy of expertise in Sarbanes-Oxley Act (SOX) work from the last decade has also helped companies in the Indian outsourcing market to excel at accounting and financial outsourcing support.
The implications for students of this first dominant outsourcing trend of companies offloading the more mundane tasks so they can concentrate on more strategic projects are many. The top three ways students can benefit from this trend in their careers is to first focus on project management skills, as many of these outsourcing partnerships require very tight time and resource management. Project management skills will also open up entirely new opportunities to manage the entire financial management systems of companies who choose to outsource this part of their company so they can focus dollars and time on new product development. A second approach students can take to capitalize on this trend is to minor in accounting and finance to understand the core functional areas so well that they can jump directly into engagements and excel in their role as an outsourcing project manager. A third approach students can take in terms of capitalizing on this trend of outsourcing mundane and routine work is to study Business Process Management (BPM) and Business Process Reengineering (BPR). Studying this area will give the students the ability to see problems their clients have from a more systemic, broader perspective instead of just focusing on the immediate tasks overall. This system-level thinking is a critical success factor for any student going into outsourcing management as a career; studying BPM and BPR techniques will have multiplicative effects throughout many other areas of their career.