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Change Management
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What is Change Management?

Change management is the structured study of how organizations plan, execute, and sustain significant shifts in strategy, structure, processes, or culture. It appears across business school curricula in courses on organizational behavior, operations management, and strategic management, among others. The topic draws academic interest because organizational change is both inevitable and notoriously difficult — companies must adapt to competitive pressures, technological shifts, and internal transformation while managing the human dimensions of disruption. Papers on this subject frequently engage with how resistance among employees shapes outcomes and why implementation so often falls short of intention.

The archived papers approach change management from several distinct angles. Some take a theoretical or model-building perspective, asking students to develop or critically evaluate change frameworks. Others are case-study driven, using real organizations — including Toyota and Nissan's Revival Plan — to test how contingency and systems perspectives explain outcomes. A smaller set focuses on project-level implementation, such as the Navy Marine Intranet project, while others examine leadership figures like Rosabeth Kanter to understand how individual agency influences organizational transformation. Comparative and evaluative approaches are common throughout.

A strong essay on change management begins with a focused thesis that connects a specific change process to a clear outcome or problem, rather than surveying the topic broadly. Evidence drawn from organizational case studies, process data, or established change models tends to carry the most analytical weight. The most common pitfall is treating resistance as a minor obstacle rather than a central variable — strong papers treat employee response to change as substantive evidence that needs explanation, not a complication to be briefly acknowledged and set aside.

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Paper Undergraduate
Design science and organizational development framework
Organizational Design change is an important aspect of any organization. All organizations undergo time of change. Having the ability to manage and organize such changes is vitally important.
Paper Undergraduate
Project management failures in the Navy Marine Corps Intranet initiative
The Navy-Marine Corps Intranet (NMCI) initially included the strategic vision of unifying enterprise voice, video and data integration across U.S. Navy and Marine bases throughout North America.
Paper Doctorate
Windows XP to Windows 7 migration plan for City of Elizabethtown
In today's world of technology, it is imperative that you stay current with what is new in the IT world. What makes this particularly challenging is the pace of change in IT systems, and the continual need to make sure they align to a department, division and in the case of the City of Elizabethtown, an entire city. Never before has it been more critical for government municipalities to get the most value possible out of their IT investments. With continual budget costs and an orientation to judge investments purely on short-term cost reduction, investments in IT must be seen as atypical and worthy of much greater focus and effort to integrate the into municipalities. This is to first increase the value delivered, second to ensure the hard-earned taxpayer funds used to buy and upgrade equipment, operating systems, networks and applications are put to the best possible use, and third, to make absolutely sure they deliver the greatest value necessary in order for the City of Elizabethtown to get the greatest value. Those are the foundational elements of this proposal and the values it is based on. As the migration of 250 workstations across 10 departments and 5 locations has a budget of $100,000 and the performance gains possible from transitioning their operating systems form Windows XP to Windows 7 is expected to be significant, the cornerstone of this proposal centers on delivering excellent public service ultimately to the citizens City of Elizabethtown. As Microsoft has also recently indicated they will be permanently discontinue Windows XP support on April 8, 2014 according to the Microsoft website, the urgency to get this upgrade completed accurately, completely, and with precision is clear. It seems like every six months something new is coming out. While it is true you do not need every new gadget out there to stay current in the IT world, you do need the most recent operating system to ensure the compatibility, security, scalability and long-term Return on Investment (ROI) of IT spending. I work for the City of Elizabethtown as the Network Administrator. While a Network Administrator's job is mostly configuring and maintaining servers, I also manage all the workstations and make sure they are getting the most recent updates that are on the WSUS (Windows Server Update Services) server. I am also in charge of preparing budgets for these workstations and purchasing them. I have been with the City now for 5 years and we have running Windows XP SP3 on all workstations. With all the new threats out there and with Microsoft ending their commitment to support Windows XP in 2014 I have decided to upgrade to Windows 7. The reason I have decided to go with Windows 7 instead on the upcoming release of Windows 8 is simply because Windows 7 was released 2 years ago and most of the bugs and kinks are gone and there is stability in the program. Microsoft has also been able to get much greater levels of software support for their 64-bit versions of the Windows 7 Application programmer Interface (API). The current Windows 32-bit based applications on the XP systems throughout the city will eventually become obsolete, some as early as twelve months from now in 2013. The message is clear from Microsoft however; they have made Win64 API-based development a strategic priority, investing heavily in Independent Software Vendor (ISV) relations efforts with their strategic partners. Microsoft has also modified and improved the device drivers for Win64-based systems so that the network security, speed and precision are also significantly enhanced. While Windows NT, XP and Windows 7 are all based on the Windows NT Kernel shown in Appendix 4, Microsoft has greatly expanded the Windows 7 kernel to support a more multiplatform-based strategy than ever before. The Windows 7 kernel can be seen in Appendix 3. Microsoft will make a major announcement later this year with Windows 8 support for the Windows Phone, and will also seek to bring the Win64 API to the Apple iPad via Apple iOS 6. This Apple operating system will most likely bring Microsoft Office to the Apple iPad. Current discussions with Microsoft indicate that any servers running Windows 7 components will be able to support non-Microsoft devices. As the City of Elizabethtown begins to adopt smartphones and tablet PCs including the Apple iPad with increasing regularity, the IT department will need to also consider the platform requirements for supporting these devices. This tend in IT is called Bring Your Own Device (BYOD). Departments in City Hall, the Elizabethtown Police Department, Fire Stations, Gas Department and Public Works all could significantly increase the effectiveness of their workflows by integrating smartphones and tablet PCs into their workflows in the future. While these are not core requirements of this transition from Windows XP to Windows 7, 64-bit edition, it is another consideration that needs to be kept in mind. The transition from XP to Windows 7 will enable our IT department to better serve the entire city in the future and set the foundation for eventual adoption of mobile devices. It is not a matter of whether this will happen, only a matter of when. Another aspect of the transition of the 250 workstations is the versioning of their applications and the significant potential speed increase they can attain when they are migrated form Win32 to Win64-based versions. This speed increase has, according to Microsoft and its ISVs (development partners) been as high as 60% on calculation-intensive applications including Microsoft Excel, SQL Server and other database applications. This speed increase is due to the result of applications using memory more efficiently and also having greater support for multithreading, which is literally the ability to have an application complete several concurrent, even potentially conflicting tasks, at once. The transition from Windows XP to Windows 7 will certainly require a hardware upgrade for workstations, and if the architecture of the workstation cannot support the minimum requirements of the operating system, another will need to be purchased. This is also the case with software licenses for all applications that are today running in Win16-based API Mode, by far the most prevalent and popular API that Microsoft has developers supporting. To see where the Win16 API fits into the architecture of these operating systems please see Appendix 4, Windows NT Kernel Architecture. An application written to support the Win16 API will also run in Windows XP, Windows 7 and 8. As the kernel architecture shows in Appendix 2, Win32 APIs dominate the XP framework. Fortunately Windows has designed in Win16 to Win32 API migration and compatibility, and is working to ensure applications written on both of these standards will work with Windows 7 and beyond. What all this means for the upgrade of systems is that the planning steps need to pay very close attention to standardizing on Win64-based applications to gain the full performance boost form upgrading the systems with hardware to make them capable of running Windows 7. The hardware upgrades and fine-tuning will only be as valuable as the operating system-level and most importantly, application-based upgrades completed. In conclusion the primary goal of upgrading the systems to avert obsolescence needs to be balanced with potential to significantly increase and improve speed over time.
Essay Doctorate
Change management plan for RI organization using charismatic transformation
"Change is so pervasive in our lives that it almost defeats description and analysis" -- (Mortensen, 2008)
Paper Doctorate
Organizational diagnosis of a company's human resources department
This organizational diagnosis report refers to the company's human resources department. In order to determine the issues that must be corrected within this department, a series of interviews have been conducted.
Essay Doctorate
Leading and managing ventilator suctioning with saline solution
Leading and Managing a Change in Clinical Practice: Patient on Ventilator and the Usage of Saline in Performing Suctioning
Essay Doctorate
Business intelligence implementation lessons from Exclusive Resorts and Marshfield Clinic
Analytics and Business Intelligence (BI) have the potential to completely redefine and make more customer-centric any enterprise. The tendency to celebrate technology alone is however short-sighted and lacks awareness of the broader, more strategic issues that surround successful BI and analytics implementations. This is an area of software where the ability to analyze terabytes of data very quickly while also testing hypotheses and evaluating trends can become more of a focus that using these systems for accomplishing strategies and long-term objectives (Todd, 2010). The ability to integrate analytics and Bi into an organization is predicated on having a very clear vision and mission for how a specific BI and analytics application or platform will be used to accelerate an enterprise to its objectives. The foundational elements of change management strategies must be in place as well, as the systems must reflect user needs, preferences and be integral to their roles if the overall system is to achieve its full potential (Todd, 2010). Case studies often provide a useful framework for evaluating how enterprises are getting the greatest value from their BI and analytics investments. Two case studies form the foundation of this analysis, the first detailing Exclusive Resorts, LLC and the second, Marshfield Clinic. Both of these case studies illustrate how critical it is to have a balance of technical and sociotechnical systems design and change management included in the development of any BI and analytics application. The intent of this analysis is to evaluate the lessons learned and potential for improvement in both case studies cited, including the need to continually stay vigilant to the needs of those the system was developed and designed for. One of the most fundamental best practices of effective BI and analytics implementations is the development of change management programs and frameworks well in advance of software being customized and implemented (Ghosh, Scott, 2011). The more effective a given change management strategy and program is, the greater the level of ownership a given enterprise system gains during the initial design and implementation phases of development (Todd, 2010). When this occurs the eventual launch of a new BI or analytics systems can attain an 80% or greater adoption rate globally (Ghosh, Scott, 2011). When systems reach this level of adoption, they have the potential to completely re-define the financial and operational performance of an enterprise. Both Exclusive Resorts, LLC and Marshfield Clinic have been able to attain this level of change management as can be seen in how effective their respective BI and analytics systems are in improving the performance of their businesses. As can be seen from both case studies, both have a very high level of authenticity and transparency associated with them, that leads to a correspondingly higher level of trust and adoption by associates in each company (Todd, 2010). Both Exclusive Resorts, LLC and Marshfield Clinic have been able to attain such remarkable success with their BI and analytics applications by concentrating on authenticity, transparency and trust, all powerful catalyst that drive up system adoption and in turn allow these powerful systems to deliver greater results than would have been possible without the sociotechnical change that occurred. The case studies are, in reality, as much about how to manage rapid and significant change as they about the technologies involved in these applications as wlel. With the reduction in fear regarding their jobs, the employees at Exclusive Resorts, LLC are able to use these technologies to better understand customers and improve satisfaction and loyalty. The intelligence gained from using analytics systems at Marshfield Clinic has the potential to save lives. Both transformations of these businesses started at the associate level, with highly effective use of change management strategies and the ability to manage sociotechnical systems to customer needs effectively.
Paper Doctorate
Socio-technical equilibrium model for enterprise resource planning systems
The role of Socio-Technical Systems Theory (STS) continues to be a galvanizing factor in the planning, development, implementation and continual fine-tuning of enterprise systems worldwide. Pursuing cost reductions through the use of manufacturing economies of scale and advanced lean process management techniques within organizations is paradoxically leading them into even greater conflicts internally how to attain balance of their STS-based initiatives (Kim, Kaplan, 2006). STS-based initiatives based on transformational leadership within the best-performing companies have shown potential to overcome the over-reliance on technical subsystems that by using technologies to make social systems more accurate, accelerated and trust-based (Amrit, Van Hillegersberg, 2010). The intent of this analysis is to evaluate how enterprise software platforms including Enterprise Resource Planning Systems (ERP) over time dictate the culture of an organization based on the information flows supported or not (Das, Jayaram, 2007). This is why many manufacturing companies fail to stay in step with the needs of their customers, as they continually are struggling to make their own internal systems reflect external reality. For the manufacturers who can manage this transition, they are able to survive in turbulent industries. STS-based frameworks are invaluable in defining why certain companies in general and manufacturers specifically are able to regain agility and stay focused on market dynamics while others wither and eventually exist markets and eventually go out of business. The premise of companies who are able to manage uncertainty and turbulence is that they have used STS-based concepts to balance their social and technical subsystems without overcompensating on either. An ancillary finding from completing this analysis is that the cultural integrity and resiliency of any organization can over time be predicted by the balance of social and technical subsystem balance or equilibrium (Manz, Stewart, 1997). A proposed Socio-Technical Equilibrium Model For Enterprise Systems has been created based on insights from this analysis and is shown in Figure 1. One of the most significant findings is that while data and system integration is often consider essential for enabling greater transaction accuracy, efficiency and process performance it also has a strong cultural effect on social subsystems throughout organizations (Carlsson, Henningsson, Hrastinski, Keller, 2011). The proposed Socio-Technical Equilibrium Model For Enterprise Systems seeks to illustrate graphically how organizations can be more agile and responsive to market requirements by aligning their social and technical subsystems for greater information and knowledge transfer across broad functional and strategic boundaries. The consensus of the research completed for this analysis illustrates how divided and conflicting social and technical subsystems are throughout organizations however (Carlsson, Henningsson, Hrastinski, Keller, 2011). The literature review also highlighted that across all enterprise systems, the ERP platforms had the most divisive effect on corporate cultures, fragmenting them across functional and strategy areas, creating information siloes in the process (Carlsson, Henningsson, Hrastinski, Keller, 2011). Ironically ERP systems have a balkanization effect on companies instead of a unifying one. Using a more equilibrium-based approach to balancing technical and social subsystems throughout an organization by using role-based ERP systems that have systems of record defined by strategy and not by functional areas shows significant potential to avert organizational and cultural clashes that occur when a siloed approach to defining how a given technical subsystem supports socially-based processes. The capability of any organization to overcome the limitations of its IT structure and still attain a congruency across technical and social subsystems is critical for STS-based frameworks to deliver value throughout an enterprise (Appelbaum, 1997).
Research Paper Undergraduate
Organizational change and employee retention at Lawrence Sports Inc.
Today's companies have to undergo major processes of organizational change in order to ensure their success onto the markets and industries where they operate. Presenting the audience with the manufactured items and…
Essay Doctorate
Statement of purpose for Bradford University's MSc in Finance
This is a three-page admissions essay for an MSc program at a British institution called Bradford. There is little specific personal information included, making this an ideal model personal statement for someone seeking an advanced degree in business, finance, accounting, and management. The essay can be adopted to fit the needs of an individual of any gender, ethnicity, or area of study.