Managing Workplace Diversity: Challenges and Strategies
Managing Diversity
Diversity is a fact of American and International business and is a broader, more complex issue than one might initially believe. This paper will address the breadth and complexity of Diversity by reviewing: the nature of Diversity; legally protected classes within the United States; aspects of Diversity that fall outside the scope of U. S. legal protections; the benefits of Diversity for employers; the differences/challenges presented by Diversity for employers; general business adjustments/accommodations for Diversity; and suggested specific business adjustments/accommodations for Diversity. Though this paper cannot exhaustively address all aspects of Diversity, it is hoped that a review of all those aspects will give a good overview of modern businesses' Diversity issues and possible solutions. The nature of Diversity is shown to be much broader than the classes legally protected by U.S. Law; it also includes global issues created by international business and classes, such as our four generations of American workers, extending far beyond the narrow confines of U.S. law. As we have seen from our sources, there are many benefits for companies embracing Diversity, not only in "doing the right thing" but also in basic business advantages of greater employee skills, attraction for consumers and greater profitability.
Despite these advantages, Diversity exposes businesses to differences/challenges, such as the attitude of some businesspeople; societal prejudice; different attitudes of different cultures; the apparent tendency of business to inadequately honor international cultural differences; prejudice against Middle-Eastern workers in view of 09/11; challenges when women & minorities are not proportionately represented in upper management; and challenges presented by the different traits and expectations of our four generations of American workers. In order to meet those differences/challenges, most sources seem to agree on general business adjustments/accommodations for Diversity, such as: recognition of Diversity; recognizing the need for Diversity Training; establishing a "corporate culture" embracing Diversity and inclusion through communication, clear policy and insistence on Diversity; Diversity coaching; a clear plan for company-wide Diversity, with the company acting as a "moderator" of those values; training involving a "top-to-bottom" approach in which Diversity values start with the CEO and move down and throughout the company. Finally, some sources have offered propositions, simple plans and very complex plans for Diversity programs, all of which seem to agree with the general principles that the positive embrace of Diversity must come from the highest reaches of a company, move down through company channels and spread throughout the company for the greatest success.
Enron Leadership, Corporate Fraud, and Ethics Reform
Enron collapsed very quickly in November 2001, and its failure should have been a warning to serious dysfunctions in the entire corporate and financial system, but this did not happen. Its executives admitted that they had falsified its records going back for at least five years, although in reality they had been doing so since the 1980s. When the company filed Chapter 11 bankruptcy it laid off over 20,000 workers and at least $24 billion in pension assets, stocks and mutual funds also vanished (McLean and Elkind 2003). In addition, the Arthur Anderson accounting firm that had been complicit in covering up the fraud and embezzlement at Enron for many years, also went out of business. This catastrophe also demonstrated that Wall Street banks, stock analysts and ratings agencies had either been deceived or allowed themselves to be deceived by Enron when they continually painted a positive picture of the company and its future prospects. Later in the decade, the exact same problem would occur with the banks and investment firms that were marking ‘assets' of dubious values like subprime mortgages.
Work Values: Cross-Cultural Comparison Between the U.S. and China
A value is "what a person consciously or subconsciously desires, wants, or seeks to attain" (Locke, 1983). Peterson and Gonzalez (2005) say values "are motivational forces," and "influence the role work plays in…