Brand equity: definition, measurement, and strategic importance
A company's brand is increasingly defined by the level of authenticity, transparency and trust it generates with customers. This is an analysis of how badly United has managed its brand. The United Breaks Guitars incident, their ground crew losing a 10 year old child, and the untimely passing of a Golden Retriever are all discussed in this analysis. Trust is the new currency and United has a lot of work to do in order to earn it again.
Promotional Mix the Marketing Mix: Promotion Select
In defining promotional strategies for airline flights and breakfast cereal, the many differences in the broader marketing, selling and service aspects of these two products need to be taken into account. In addition, the way customers purchase airline flights are markedly different than how they purchase breakfast cereal. For any promotional strategy to be effective they must take into account differences in hwo customers choose to learn and purchase new products (Shum, 2004). The factors most critical to someone purchasing a seat on an airline flight, which is a service by definition, are significantly different than the criterion used in evaluating and purchasing breakfast cereals. Yet both share the need to educate customers of their benefits, and most importantly, what kind of customer experience each delivers (Palmer, 2010). Both the service category of flights and the commodity-like natural of breakfast cereal both have a common foundation in having to communicate with customers over the channels their prospects most want to use. Increasingly, customers of services and products both are relying on social media more than ever, due to the authenticity, transparency and trust level they see in how their peers rate and value products
(Bernoff, Li, 2008). For airlines this is critically important as their reputation is an industry is lacking; there are many business travelers on Facebook and Twitter routinely complaining about the lack of service. For breakfast cereal producers, the challenge of getting their voices heard over the loud voices of larger advertisers is met with social media. While both share the need to effectively use social media to their brands' benefits, both also must balance the role of traditional media in their promotional strategies mix as well. The intent of this analysis is to compare and contrast the promotional strategies of airlines relative to breakfast cereals.
Verizon company overview, industry analysis, and SWOT assessment
Telecommunication industry is one of the fastest growing industries in the world, with advancement in internet technology, advancement in trade and commerce, social dynamics and an ever-expanding global market. Telecommunication has become one of the most essential mediums that facilitate communication, interaction and transaction in both social and economic platforms. To this end, many companies have invested billions of dollars world wide in an attempt to rip some of the benefits the young but lucrative industry has to offer. Verizon Communication Inc. is one such industry that has grown to become an international player. Verizon is one of the largest telecommunication company with a vast network in the U.S. and Europe and roaming capabilities that have enabled the company to have a world wide access.