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Quality
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What is Quality?

Quality is a broad, cross-disciplinary concept studied in business, healthcare, nursing, marketing, and organizational management courses. It encompasses the standards, processes, and outcomes that determine how well a product, service, or system meets defined expectations. In healthcare contexts, quality is closely tied to patient safety, culturally competent communication, and holistic care planning. In business settings, frameworks such as Total Quality Management — referenced directly in course materials like Oakland's TQM textbook — provide structured approaches for analyzing how organizations improve performance and reduce deficiencies across operations.

The papers archived on this topic reflect a wide range of analytical approaches. Healthcare-focused essays examine quality through patient-centered lenses, including nursing care plans for terminally ill patients, quality of life concerns for those with renal failure, and psychiatric nursing challenges such as bipolar disorder management. Business-oriented work tends toward case studies and simulations, drawing on examples like the Tanglewood case and buyer behavior analysis to evaluate organizational decision-making. Some essays address quality at the intersection of culture and care, exploring how cultural differences in healthcare settings affect outcomes and communication effectiveness.

A strong essay on quality requires a clearly scoped thesis that identifies a specific dimension — process, outcome, or standard — rather than treating quality as a vague ideal. Evidence drawn from clinical data, established management frameworks, or well-analyzed case studies carries the most weight. The most common pitfall is defining quality too broadly at the outset, which leads to unfocused analysis; anchoring the argument in a concrete setting, such as patient safety by care setting or consumer behavior in a regulated market, keeps the discussion grounded and persuasive.

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Paper Undergraduate
Mormon Polygamy and the Conflict with American Law
The Church of Jesus Christ of Latter-Day Saints (LDS) is an American curiosity. Founded in the early nineteenth century by Joseph Smith, Jr., the faith blends traditional Christianity with visionary fervor.
Paper Doctorate
CRM and Data Warehousing Strategy at First American Corporation
The transformation of First American Corporation (FAC) from a $60M loss in 1990 to $211M in 1998 can be attributed to the greater levels of effort and high priority placed on putting the customer and their needs at the center of the business. The many investments in Customer Relationship Management (CRM) systems, analytics platforms, integration of marketing, sales and financial reporting systems which combined to form the VISION data warehouse are pivotal to the ongoing efforts at attaining profitability and performance. As FAC has been able to achieve significant results using the Tailored Client Solutions (TCS) strategy, the most critical success factors of this framework can all be attributed to how they unified customer experiences across all segments First American serves. The initial results have been impressive, yet there is much more work that needs to be done in order to gain even greater profitability and customer loyalty. The intent of this assessment is to illustrate how FAC can continually gain greater market share while increasing customer loyalty and profitability in the process. The formidable investment in analytics, BI and CRM systems is paying off, yet there are additional initiatives FAC can take to further grow beyond its current constraints and become a dominant force in the industry. The Tailored Client Solutions (TCS) strategy that includes client information, flexible product lines that can be customized to customers' specific needs, support for distribution management, and consistent service are also proving to be a scalable, highly effective platform for serving the three dominant customers as well. What needs to be included is more of a focus on how to transform these customer experiences into a foundation of ongoing trust. With the series of insights and recommendations gained from this analysis, FAC will be able to become a trusted advisor to its most valuable clients while also using the pervasive analytical platform to better understand their needs, preferences, wants and requirements. It is the intent of this analysis to show FAC how best to accomplish greater customer loyalty, increase customer trust and understand customers to a greater depth and with greater insight than ever before. All of these efforts are unified by deliberately choosing to deliver a perfect customer experience to every customer on every interaction.
Research Paper Undergraduate
Career Development Plan for Human Resources Professionals
¶ … HR professional observed: "in marketing and merchandising" and many other areas of corporate life, you are dealing with product but in "human resources you were dealing with the human potential" (Esdaille, 2004).
Research Paper Undergraduate
Marketing Plan for a Swimming Pool Service Company
The world we live in is constantly changing and forces us to adapt along with it. The society is currently broken in two in regard to a major concern: the environment. Whereas some militate for its protection, others…
Paper Masters
El Dorado Hills Fire Department: Politics and Budget
El Dorado Hills Fire Department: The influence of state and local government
Research Paper Doctorate
Ethics of Genetically Engineering a Deaf Child: A Case Study
The experience of persons with any disabilities in the United States is interesting to investigate. Legislation has evolved to such an extent that great lengths are pursued in order to give people with disabilities the…
Paper Undergraduate
Breast Cancer's Impact on Adolescent Daughters: A Literature Review
Cancer is a serious health issue which threatens millions of Americans. Women in particular are heavily affected by breast cancer which crosses racial and age borders (American Cancer Society, 2006).
Essay Doctorate
Cadillac and Oligopoly: Automotive Market Structures Explained
This paper is about principles of microeconomics. The companies can use differentiation strategies in the areas mentioned above like fuel efficiency, speed, long life, engine power and maintenance services (Automotive Strategy, Planning & Analysis: IHS Automotive, 2013). The differentiation strategies develop unique image in the minds of consumer and they are willing to pay premium prices for the car.
Paper Undergraduate
Sufism, Kabbalah, and Jung: Interfaith Dialogue and Peace
Interfaith dialogue and Peace negotiations: Jewish Kabbalah, Islamic Sufism and Jung
Paper Undergraduate
Organizational Development Plan for Mobile Mine Assembly Group
A course paper presented to the School for Arts and Sciences and Distance Learning