Defining quality and making sure it is very central to all processes, especially those that are core competencies, are critical if a business is going to grow and sustain itself over the long-term.
Student #2:
"Why should a firm never outsource its core capabilities? What happens if a supplier who is willing to supply goods and services based on these core capabilities at a significantly lower price approaches the firm? What should the firm do?"
Price is a terrible way to make a decision about what your company is going to produce. In fact price can drive a company to ruin if a price ware is initiated with a much stronger rival. Quality and value needs to be at the center of any company's outsourcing and long-term cost strategy. Instead of just driving down costs of everything, including what makes a business unique, companies have got to focus on what makes them unique instead. The ideas behind purpose-driven outsourcing are completely focused on this idea of only outsourcing what a business can afford to from a quality standpoint (Esperne, 2009a).
The need for outsourcing has never been greater as companies struggle to keep their expenses under control while dealing with...
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