Scales Likert Scale Please Indicate Term Paper

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Disagree 5. Strongly Disagree 6. N/a Semantic differential scale

Rate you feelings on the following aspects of your stay:

Convenience of hotel to desired destination:

Very convenient Somewhat convenient About what I expected Somewhat inconvenient Very inconvenient

Friendliness and helpfulness of hotel staff:

Very friendly and helpful Somewhat friendly and helpful No strong feelings

Not very friendly or helpful Not friendly or helpful at all

Value for quality of room and services:

Great value for money Good value for money Same as similar hotels

Poor value Extremely poor value

Quality of housekeeping -- cleanliness of rooms:

Extremely clean Very clean Somewhat clean

Not clean at all

Other housekeeping issues -- discretion, respect, service:

Extremely satisfied Very satisfied Somewhat satisfied Dissatisfied Very dissatisfied

Check-out:

Extremely Efficient Very efficient Average Somewhat inefficient

Very inefficient

...

cient
Graphic rating scale

On a scale of 1-10, how convenient was the location of the hotel to your desired destination?

Extremely Convenient 1-2 3-4 5-6 7-8-9-10 Extremely Inconvenient

On a scale of 1-10, how friendly and helpful was the hotel staff during your stay?

Very friendly and helpful- Not friendly, did not provide adequate or expected assistance

3 4-5 6-7 8-9 10

On a scale of 1-10, how would you rate your stay as a 'good buy' for your money?

Excellent value, better than most comparable hotels-Extremely poor value, could have gotten a better deal elsewhere

3 4-5 6-7 8-9 10

On a scale of 1-10, how would you rate the quality of housekeeping?

Very clean, discrete, respectful, provided extra toiletries when asked-Not clean, discrete, did not obey 'Do Not Disturb' signs, did not provide additional toiletries when asked

3 4-5 6-7 8-9 10

On a scale of 1-10, how would you rate the speed of check-out?

Very speedy and efficient-Not speedy and efficient at all

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